PORTFOLIO
Candidate name:
Trainee number: Group:
Programme NOCN Level 2 Certificate in Digital Productivity Skills
Unit title Using Email
Genetech
Unit number NOCN Code F/617/2364 N/A
Code
Assignment title Using Email Clients and Communication portfolio
Unit leader: Trainer Name:
Distribution date: Submission date:
Please note: Late assessments WILL NOT BE ACCEPTED for grading. All resubmissions must be authorised by
the lead internal verifier. Only ONE resubmission is possible per assignment, providing:
The trainee has met initial deadlines set in the assignment, or has met the agreed deadline extension.
The trainer considers that the trainee will be able to provide improved evidence without further guidance.
Evidence submitted for assessment has been authenticated and accompanied by a signed and dated
declaration of authenticity by the trainee and assessor.
Any resubmission evidence MUST be submitted within 10 working days of receipt of results of assessment.
Trainee declaration
I certify that the work submitted for this assignment is my own. I have clearly referenced any sources used in the
work. I understand that false declaration is a form of malpractice.
Trainee signature: ______________________ Date: _______________________
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NOCN ASSESSMENT RECORD
Unit: Using Email Achieved
Yes Date
Learning outcome 1: Be able to use e-mail applications and techniques to
compose and send messages.
1.1 Select and use e-mail applications to compose and format
e-mail messages, including attachments.
1.2 Determine the message size and how it can be reduced.
1.3 Send e-mail messages to individuals and groups.
1.4 Use an address book to organise contact information.
Learning outcome 2: Be able to manage incoming e-mail effectively.
2.1 Follow guidelines and procedures for using e-mail.
2.2 Read and respond to e-mail messages appropriately.
2.3 Use e-mail application tools and techniques to automate
responses.
2.4 Describe how to archive e-mail messages, including
attachments.
2.5 Organise, store and archive e-mail messages effectively.
2.6 Respond appropriately to e-mail problems.
Learning outcome 3: Understand how to stay safe and respond to common
problems when using e-mail.
3.1 Explain where to get expert advice to solve a problem.
3.2 Describe how to stay safe and respect others when using e-
mail.
Evidence checklist (To be completed by the trainee)
(Summarise evidence required, e.g. leaflet, presentation, report, etc. Page number
Assessor declaration of authenticity: Ye
No
I certify that the evidence submitted for this assignment s
Is the work of the trainee; and
Is not copied and pasted; and
Is not done by someone else; and
Any sources used in the assessment are clearly referenced
I understand that a false declaration is a form of malpractice.
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Assessor name (1): ________________________ Signature: _______________________ Date: ___________________
Moderator Name: _________________________ Signature: _______________________ Date: ____________________
Internal Verifier Name: ____________________ Signature: _______________________ Date: ___________________
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Assessment receipt
Trainee Name: Trainee ID:
Unit Title Assignment Title Programme & Group No.:
Word Processing Final Exam
Time: Date received: Receiver’s Signature:
Genetech stamp
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Genetech Training and Development
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Using Email Clients and Communication
PORTFOLIO
Instructions to the Trainee:
1. This Assignment should be individually.
2. Attach the front sheet with the assessment.
3. Read and understand the given tasks carefully.
4. Number the tasks clearly.
5. Referencing is compulsory. Any plagiarised work will be given unsatisfactory (U) grade.
6. Total number of pages for this assignment is 04 pages.
Assignment brief
Purpose of this Assignment
To assess the learner understanding in developing knowledge and skills in the use of email
clients. And understand the functionality of email clients and develop the skills to customise
settings, organise and manage emails, calendars and contacts.
Task 1: Compose and Format E-mail Messages
1. Open Microsoft Outlook
2. Use the ribbon to create a new email message.
3. Set the Subject line to Quotations for a news article.
4. Set the To line to hasan@[Link]
5. Edit the body of the message to include the following text:
Hi,
I've received an inquiry from a local journalist who is interested in
writing an
article about our no-till planting initiative. Can you provide a short
quotation
about the long-term impact it will have on the farm?
6. Format the e-mail message using appropriate font styles, sizes, and
formatting options.
7. Attach the file in your folder to the e-mail message.
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Task 2: Managing Message Size
1. Determine the size of the e-mail message you composed in Task 1.
2. Identify elements in the e-mail that contribute to its size.
3. Demonstrate how the message size can be reduced using appropriate
techniques, such as compressing attachments or optimizing images.
This task provides evidence for 1.1, 1.2 and 1.3
Task 3: Address Book Organization
1. Use the address book feature in the e-mail application to organize
contact information.
2. Add, edit, and delete contacts as needed.
3. Create a contact group and add relevant contacts to it.
This task provides evidence for 1.4
Task 4: Following Guidelines and Procedures
1. Describe the guidelines and procedures you would follow when using
e-mail applications in a professional setting.
2. Explain how these guidelines and procedures ensure effective
communication and data security.
This task provides evidence for 2.1
Task 5: Reading and Responding to E-mail Messages
1. Open the e-mail inbox and review a set of provided e-mail messages.
2. Respond appropriately to each e-mail message based on the content
and purpose.
3. Use proper language, tone, and etiquette in your responses.
This task provides evidence for 2.2
Task 6: Automation and Archiving
1. Use the e-mail application's tools and techniques to set up an
automated response (e.g., out-of-office reply) for a specified period.
2. Describe the process of archiving e-mail messages, including
attachments, to
ensure efficient storage and retrieval.
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3. Organize and store e-mail messages effectively in appropriate folders
or categories.
This task provides evidence for 2.3, 2.4 and 2.5
Task 7: Responding to E-mail Problems
1. Describe common e-mail problems that users may encounter.
2. Explain appropriate steps to troubleshoot and resolve each problem.
3. Demonstrate problem-solving skills by resolving a simulated e-mail
problem provided in the exam.
This task provides evidence for 2.6
Task 8: Safety and Etiquette
1. Explain where to seek expert advice or assistance when encountering
technical or security-related problems with e-mail applications.
2. Describe best practices for staying safe and respecting others when
using e-mail, including avoiding phishing scams, maintaining privacy,
and using appropriate language and tone.
This task provides evidence for 3.1 and 3.2
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Summary of Achievement
Achieved
Unit: Using Email
Yes Date
Learning outcome 1: Be able to use e-mail applications and techniques to compose and send
messages.
1.1 Select and use e-mail applications to compose and format e-mail ___/___/
messages, including attachments. 20___
Comments:
1.2 Determine the message size and how it can be reduced. ___/___/
20___
Comments:
1.3 Send e-mail messages to individuals and groups. ___/___/20___
Comments:
1.4 Use an address book to organise contact information. ___/___/20___
Comments:
Learning outcome 2: Be able to manage incoming e-mail effectively.
2.1 Follow guidelines and procedures for using e-mail. ___/___/
20___
Comments:
2.2 Read and respond to e-mail messages appropriately. ___/___/
20___
Comments:
2.3 Use e-mail application tools and techniques to automate responses. ___/___/20___
Comments:
2.4 Describe how to archive e-mail messages, including attachments. ___/___/20___
Comments:
2.5 Organise, store and archive e-mail messages effectively. ___/___/20___
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Comments:
2.6 Respond appropriately to e-mail problems. ___/___/20___
Comments:
Learning outcome 3: Understand how to stay safe and respond to common problems when
using e-mail.
3.1 Explain where to get expert advice to solve a problem. ___/___/
20___
Comments:
3.2 Describe how to stay safe and respect others when using e-mail. ___/___/
20___
Comments:
Assessor feedback/comments:
This candidate has completed Unit Using Email by achieving learning outcomes 1, 2, and 3.
Assessor Name: _________________________________________
Assessor Signature: ______________________________________
Date: ____________________
