Kumar Krishnamurthy Fairfax Station • (513) 467-8551

[email protected] • LinkedIn

Program Director Profile

Accomplished and detail-oriented professional with demonstrated success in delivering
technical and cross-functional transformation programs/projects and enhancing robust
processes to improve scalability and support business continuity.
Recognized for directing the entire technical project lifecycle process and ensuring timely delivery with
engineering/product teams and key stakeholders to drive and deliver programs’ objectives while
complying with the company’s quality and regulatory standards. Adept at liaising with all stakeholders
to understand customer challenges, identifying/resolving complex business problems, developing
policies/procedures, and overseeing all stages of the program lifecycle. Renowned for delivering
technical solutions by seamlessly integrating Mainframe systems with modern Web-based
Microservices. Instrumental in leading critical Production Support programs and enabling uninterrupted
service availability during high-demand periods. Proven expertise in IT Service Management processes
(ITSM) in developing processes, methodologies, and tools for comprehensive account management,
from pre-sales to service delivery.

Areas of Expertise
• Program/Project Management • Agile Methodologies • Solution Architecture
• Reengineering & Digital • Strategic Planning • Analytical/ Data-driven decision
Transformation • Product Management making
• Cloud Native Development/Migration • Jira & Confluence • Software vulnerability
• Stakeholder management
Engagement/Management • Mobile Development

Career Experience

Tata Consultancy Services (TCS) 08/1991 – Present

Throughout my career at TCS, I've leveraged my deep expertise in IT Service Management (ITSM) to
drive successful client engagements in the IT technical consulting space. My roles have spanned diverse
technologies (mainframes to cloud-native apps), and I've consistently excelled in client-facing positions
as customer success manager and relationship manager, collaborating with executives and stakeholders
to conceptualize, design, develop, and deliver impactful business outcomes.

Digital Transformation Program of a Credit Union

Program Director (04/2022 – Till
Date)
Leading of team of digital experts to build and manage large-scale digitization projects aligned with the
credit union's digital strategy and business goals.
 Serve as a consultative partner to achieve the credit union’s business goals. Provide business
and technical expertise to drive their digital modernization projects.
 Serve as engagement architect working directly with the business team (product, marketing,
operations) to evangelize new technology options, provide recommendations, and share best
practices.
 Conduct Design Thinking workshops with a cross-functional team of business and IT to
understand requirements and build prototypes
  Deliver projects in an Agile manner and coordinate development across scrum teams aiding
backlog grooming, development, testing, and deployment.
 Implement DevSecOps practices and procedures to ensure infosec requirements are met and
manage vulnerabilities.
 Manage and control the budgets of the programs/ projects.

Select key projects of this program are:

Online Banking Platform:
Using a cross-platform ecosystem (Salesforce and HOGAN) , a mobile application was developed that
offers credit union customers the ability to conduct all banking transactions on their mobile devices.
- Provided solution options and Architecture Blueprint for the app and backend functions
- Integrated with 8 legacy applications and four 3rd party interfaces using REST APIs.
- Achieved an increase of 72% in bill payment/ transfer transactions.
- Increased opportunities to cross-sell/ up-sell other bank products.
- Managed project artifacts successfully by using Jira and SharePoint, resulting in increasing
NPS score by 22%.

New Online Account Opening:

Establishing an online presence by enabling customers to open bank deposit accounts in under 5
minutes on mobile platforms of their choice was the goal of this project.
- Increased new account openings by 42% in the first three months of operation.
- Increased conversion of abandoned applications by 38% in the first six months.

Automated Underwriting and Credit Risk Transfer

Sr. Technical Program Manager (06/2019 –
03/2022)
The program aims to automate the loan selling process for the loan servicers to Freddie Mac and
transfer credit risk away from U.S. taxpayers to private investors through various forms of securities and
(re)insurance structures. Digitized the loan selling process for lenders, reducing manual input and
providing a guided workflow
 Acted as a Release Train Engineer (RTE) to lead program execution by guiding a collaborative
cross-functional team of 8 Scrum Teams.
 Created solution blueprints using a Microservices-based architecture deployed on Amazon Web
Services (AWS). Implemented DevSecOps pipelines to manage software vulnerabilities and
automate deployments.
 Planned and executed the program using SAFe Agile methodology and used Confluence for
collaboration and management.
 Program resulted in an increased credit risk transfer from $1.6B to $7.2B in one year lowering
the credit risk carried by the organization by 300%.
 The attrition rate of private investors and re-insurers dropped by 43% in the first year of its
launch.
 Loan servicing costs decreased by 30% due to the use of automation.

Investor Reporting Change Initiative

Sr. Technical Program Manager (03/2018 –
06/2019)
The Freddie Mac Investor Reporting Change Initiative (IRCI) is aimed to streamline and modernize the
reporting process for mortgage servicing data.
 Diversified the program into multiple projects to oversee changes in the Accounting Cycle,
modifications to the Remittance Cycle, Transfer of Servicing, Inactivation, Reinstatement, and
Mortgage Modifications.
 Managed incorporating changes, and interdependencies among 65 applications, supporting over
30 business processes, spanning various technologies, including mainframe, client-server, and
web-based applications.
 Orchestrated Client Integration Testing across 12 major portfolio customers, ensuring seamless
integration of the program's components.
 Led a team of 7 Project Managers and oversaw a dedicated team of over 100 associates and
contractors, coordinating their efforts to achieve program objectives.
 Received the prestigious "Best Executed Program" award in recognition of the program's
outstanding performance.
 The program resulted in a 9% reduction in data correction requests saving the Servicers time
and money. Servicers reported a 20% reduction in reporting time, on average due to
standardization.

Single Security Initiative

Program Manager (08/2016 –
03/2018)
The Single Security Initiative is a joint initiative of Fannie Mae and Freddie Mac (the Enterprises), under
the direction of the Federal Housing Finance Agency (FHFA), to develop a common mortgage-backed
security (MBS) that was to be issued by the Enterprises to finance fixed-rate mortgage loans.
 Spearheaded the pilot and gap analysis effort to understand and document the changes required
for the implementation.
 Conducted joint workshops with the customer to evangelize the process changes that will take
place.
 Planned program phases, release cycles, and workstreams taking care of dependencies
 Procured and allocated resources, managed program costs, and provided regular status updates.
 Implemented cost control measures by standardization of development processes and use of
automation tools
 Program resulted in the creation of Uniform Mortgage-Backed securities (UMBS) leading to
increased trading resulting in larger liquidity in the market to originate new loans
 This led to lower loan borrowing costs for homeowners by lowering their mortgage rates between
2-5 basis points.
Insurance Group of Tata Consultancy Services
Program manager (10/2009 –
07/2016)
As a program manager under the Insurance Group, created RFP responses for bids, made solution
presentations to buyers, and worked on finalizing contracts for program execution. Executed a few
large programs and led several projects.
 Developed program charter, goals and objectives, and key results. Created Program plans, work
breakdown structures, and controls.
 Procured and allocated resources, managed program financials, and oversaw the development,
testing, and deployment of proposed solutions.
 Served as the engagement owner and built and nurtured relationships with customers and
customer executives through active engagement in Program planning and delivery meetings.
Select key engagements:
Batch Optimization
Conceptualized and executed a program to identify opportunities to optimize batch jobs across IBM
mainframes, AS400, and Unix servers for a large Bank in the United Kingdom. Program outcomes
- Reduced Batch runtimes by as much as 15% for Critical business transactions eliminating
redundant jobs
- Lowered job error rates by 28% by better sequencing and eliminating deadlocks
- Saved $4M in licensing costs through an automated audit of licenses to de-commission unused
licenses

Internationalization and Localization of S3

Led a team of 25 experts to internationalize and localize (i18n and l10n effort) an existing
underwriting and claims system for a new geography and deploy it across the country. Program
outcomes
- The re-engineered system was deployed across 182 branches across the country
- Helped the customer gain early mover advantage in terms of capturing the market and posting
sizeable revenues.
Nielsen Group of Companies
Manager - PMO (05/2006 –
09/2009)

Responsible for establishing PMO Processes and Procedures for the Global Technology Team of a global
market research company in the US.

 Establish process standards and metrics; participate in reviews of strategic engagements.

 Digitized project reporting processes and provided a digitized dashboard of the initiatives
underway.
 Supervise a team of 15 associates across the US, Mexico City, Italy, Sydney, and India, and share
“Best Practices” across geographies.
 Saved $3M for the customer by decommissioning legacy Enterprise Project Management tools.
 Added 15% Delivery capacity by implementing the “Change the Business/ Run the Business”
portfolio planning process
 Spearheaded the effort to implement Agile development methodologies for application
development

Specialty Retailer Best Buy

Service Delivery Manager (11/2002 –
04/2006)
Led a team of technical and business subject matter experts to provide Operations and maintenance
support for 400+ applications in Production for the specialty retailer.
 Track critical incidents, coordinate with resolution stakeholders, and conduct post-incident
reviews.
 Establish procedures and methodologies to support service delivery. Provide regular and
accurate reports of Service Level agreements (SLAs) and Key Performance Indicators (KPIs) of
service delivery.
 Provide preventive, adaptive, and perfective maintenance activities regularly which enabled
continuous availability and improvements of service across critical “holiday seasons” for the
retailer.
 Maintain Service Improvement Plan (SIP) and implemented ITIL practices of continuous
improvements and set up a culture of learning and adaptation
 Provided productivity gain of 5% year-on-year (in capacity) to the customer by implementing
continuous process improvements.
 Saved $600K for the customer in mainframe license spend by eliminating redundant
transactions/ applications platforms.

New Mexico Department of Labor: Unemployment Claims System

Project Manager (01/2001 –
10/2002)
Spearheaded a team to develop a web-based system to replace an Unemployment Claims System for a
state in the United States.
 Created solution blueprint, evaluated technology options using proof of concepts, and assessed
technology risks.
 Developed work plans, and allocated/ balanced resources to coordinate the work of six
workstreams to develop, test, train the end users, and deploy the solution into production.
  The solution was awarded the “Best Solution” award at Govt. Technology Conference, 2002.
 The solution has been used as a model and deployed for other state’s Unemployment Claims
programs.

Nedbank – Underwriting and Claims processing system

Project manager (04/1999-
12/2000)

Led a team to develop a Product-based property and casualty insurance underwriting and claims system
in client-server architecture for the Bank to facilitate the adoption of the Bancassurance model.

 Conducted Joint application design (JAD) sessions to elicit the requirements of the new system.
 Facilitated design workshops to complete system design, Interface, and batch designs.
 Coordinated the testing and user-acceptance testing efforts and deployed the solution to
production.
 The solution helped the bank to develop customized insurance products and launch them within
6 months.
 Saved the bank $1.2M of project costs by re-using the existing mainframe components in the
solution.

Additional Experience
Relationship Manager | Developer, Technical Architect, Project Manager
Tata Consultancy Services (TCS), Various Locations

Education
Master of Science in Electrical Engineering | Indian Institute of Science, Bengaluru, India
Bachelor of Science in Mathematics | Chennai University, Chennai

Licenses & Certifications

SAFe Agile Certified - SAFe Program Consultant | PMP