Aaron Rhodes – PMP®, ITIL® v3

281.904.6255
[email protected]
Houston, Texas
SUMMARY:  Twenty years of program / project management with a focus on large scale and global projects
 Experienced manager of business, ITSM, Agile IT and security projects
 Innovative problem solver with proven customer relations’ skills
 Certified Project Manager, Project Management Professional
 ISO/IEC 9001/14000/17799/27001/27002/27006 - Expert
 ITIL Foundations’ Certified; ITIL Master v4 (Q2 – 2025)
TECHNICAL SUMMARY:
SOFTWARE:
ClarisWorks, Visual Basic, SQL, dBase, GroupWise, FileMaker Pro, Lotus Notes, Oracle EBS, Visio, Quattro Pro,
MS OfficeSuite, AutoCAD, XML, SCRUM, MS Power BI, Crystal Reports, FileNET, MS Server, Remedy,
Documentum, SAP, Amazon Web Services (AWS), Cherwell, Microsoft AZURE, SAP PPM/APM, NMAP, Nessus,
XLCubed, IDS, MS SQL Server, Planview, Change Management Database (CMDB), ServiceNow and SharePoint
PROJECT MANAGEMENT METHODOLGIES:
PMI Framework, Suretrack Project Management, Risk Management, SMART Sheet, MS Project (Plan and
Execution), Six Sigma, AGILE, Waterfall, Planview, Program/Project Budget analysis, Cost Estimation, SCRUM,
PRINCE2
EDUCATION:
Tulane University – Freeman School of Business – Global Management – 2026 MBA Candidate
University of Texas @ Austin – Government/Economics
Austin Community College – Information Systems
Developmental Courses: Sharpening the Leader’s Edge, Seven Traits of Effective People, Interaction Skills for
Success, Problem Employee’s and the Risks, Maritime – Cost Guard Disaster Response Reporting, A Manager’s
Role and Responsibilities, Project Management for IT Leaders, Green Belt – Six Sigma Way, Project Management
Professional [PMP], ITIL Foundation (2011)/Service Management/Service Operations – Master (Q4 – 2021)
EXPERIENCE:
SME Group – Management Consultants 2017 -
Present
SME Group uses established processes to plan and execute initiatives, with the aim of helping your
business achieve its strategic goals and positioning you for future success.
Principle Consultant Houston,
Texas
 Port of Houston – ServiceNow Program Delivery Manager 2022 - Present
 Huntsman Chemicals – IT Security Program Manager/Transition Program Management 2019 – 2022
 Koch Industries – IT Program Management/ServiceNow 2018
 BP/prosource.IT – IT Program Manager 2017
 Collaboratively with work stream leads on developing, managing and implementing new Firewalls
(globally) and Training Plan to assist with coordination of internet migrations to the new Cisco
hardware; updating new rules and policies to protect the enterprise
 Defined project milestones working with the Business and Technical team leading the analysis,
design, and implementation of Incident, Change, Asset and Knowledge module(s) for ServiceNow
 Create and manage Communications and Training Plan, including stakeholder analysis while
orchestrating customer Focus Group meetings; provide communications and instructions to end-
users and project stakeholders when requested under tight deadlines
 Responsible for complex applications research, development, conversion, and installation of
ServiceNow Core (out of the box) and Custom applications (Digitizing business processes and
tasks)
 Collaborated with Cloud and Networking technical teams’ to intake, analyze and developed cost
and executable plans for Cloud networking requests; managed the delivery of cloud infrastructure
projects from inception through delivery.
 Work with the business to gather/understand requirements, ensure they are clearly understood,
drive ITIL processes, advise on Office365 implementation phases and planning; translate business
needs into functionality with ServiceNow | Oracle EBS (SM)

281.904.6255 - Mobile [email protected] 281.342.9992 - Office

 Work with Microsoft and the O365 Project Manager to develop a customer success plan in tandem
with Microsoft's O365 FastTrack support; coordinate office migrations to O365 schedule with the
customer, the O365 Project Manager, and other stakeholders and maintain the migration schedule
Aaron Rhodes
UNISYS 2016 -
2016
Unisys is a global information technology company that works with many of the world’s largest
companies and government organizations to solve their most pressing IT and business challenges
ITSM Program | Project Manager - Contract Harrisburg, Pennsylvania
 Interacted with Production and Development teams to maintain processes and helped
introduce new processes with approved standards for the Commonwealth of PA
 Collating the project schedule from each team role, and managing the master schedule (each team
member is accountable for scheduling their own responsibilities within the overall project
schedule).
 Effectively implement and manage appropriate IT Governance processes that result in effective
controls and a high degree of IT business alignment with Incident, Request Change, Problem and
Knowledge module(s)
 Establish key metrics and develop/provide effective reporting of KPI's and trends to IT
departments and customers by conducting *Deep Dives* into metrics and processes to develop
strategies for enhancement and improvement of IT Operations
 Effectively implement/improve Service Management Platform, and IT Infrastructure and
Operations processes in an ITIL based framework to improve the Operations of the Helpdesk,
remote support, and all of IT Infrastructure and Operations saved more than 1.5M in re-baselining
the ITSM program.
 Work with the business to gather/understand requirements, drive ITIL processes, advise on
ServiceNow implementation phases and planning; translate business needs into tool functionality
with ServiceNow and coordinate UAT
 Lead ITSM conversion from BMC Remedy 8.1 to ServiceNow – Fuji, (Geneva), Helsinki by joint
application and workflow sessions | meetings detailing Business process; used BMC Discovery
10.0 to identify and discover asset(s) on the network for conversion.
 Managed 3.5M project budget for ITSM conversion

BRITISH PETROLEUM [BP] 2008 -

2015
BP is one of the world's largest energy companies, providing its customers with fuel for transportation,
energy for heat and light, retail services and petrochemicals products
Service Delivery Manager Houston,
Texas
 Initiate, lead or participate in projects that enhance the quality and efficiency of the Service Desk
including Service Management conversation(s) - ServiceNow [Eureka, Fuji] from Remedy)
 Performed as the major incident manager ensuring post incident reviews take place; monitoring
and reporting of services and support against Service Levels (SLA/OLA) and key performance
indicators (KPIs)
 Lead Application Rationalization effort, reduced the application footprint (for BP) from 438
application to 236 and saved 48% in operational costs
 Manages projects with a span of influence that typically require working within a single business
segment, or possibly two business segments, and/or across a few corporate shared service
resources, such as Software Development, Information Security, IT Development, Customer
Service, and/or Training
 Accountable for Annual CI Targets that support Annual Cost Savings Targets. Ensured project
pools were sufficient and closed monthly to build savings throughout the year
 Provide information for hardware and software selection, cloud service provider selection,
implementation techniques; application and data techniques and tools for the most efficient
solution to meet business needs, including present and future capacity requirements.
 Responsible for leading cloud migrations (AWS/Azure) while partnering with multiple
departments to confirm smooth transition; ensure quality assurance of cloud project deliverables
 Contributed and coordinated team efforts of safeguarding information system assets by identifying
and solving potential and actual security problems including implementing security improvements

281.904.6255 - Mobile [email protected] 281.342.9992 - Office

 by assessing current situation, evaluating trends, and anticipating requirements; upgrading systems
by implementing and maintaining security controls.
 Initiated and maintaining reporting relationship with project stakeholders to coordinate efforts
across multiple business and technical groups, while ensuring continuous efficient management of
projects. This includes working with: team members, peers, manager, customer, vendors, auditors,
and other affected departments.
 Managed 750k operational budget for IT Onshore Business
Aaron Rhodes
EXXON MOBIL 2001 - 2008
Formed by the combination of two high-caliber organizations, Exxon and Mobil, the company is an
industry leader in almost every aspect of the energy and petrochemical business
Senior Program Security Manager – Contract Houston,
Texas
 Provided direct training and oversight to all employees, contractors, alliances, or other third
parties, ensuring proper physical security clearance [access card] in accordance with established
organizational information security policies and procedures.
 Managed 15M budget for the Houston-area security for access control conversion – 21 buildings;
documented security policies and procedures and provides specific-security issues using OnGuard
ET (version 6.1.222) for access control.
 Provided guidance and collaborative security measures working with the countries of Angola and
Nigeria along with the states’ of Texas and Virginia for system transitions; initiates, facilitates,
and promotes activities to create information security awareness within the organization.
Developed disaster recovery planning – documentation, planning, testing, and business impact
analysis.
 Served as Technical Project Manager for Global Smart Card (IT/physical access card) initiative;
Accountable for technical portion of budget – 5M (Total Budget – 20M)
 Performed information security risk assessments and serves as an internal auditor for security
issues. Reviewed all system-related security plans throughout the organization's network, acting as
a liaison to Information Systems.
 Internal Audit – SAS70, Sarbanes Oxley auditing and management assertions (risk identification,
controls testing, and remediation) while initiating penetration analysis
 Conducted project/phase kick-off meetings to communicate individual roles and project
expectations and ensure all project team members have the tools and training required to
effectively perform their tasks.
 Case Study: Service Management study – BMC Remedy versus ServiceNow. Review Service
Request processes using advanced interface leveraging SM tool (upcoming Aspen)
 Managed regional team responsible for educating clients, leadership, and the company about Lean
development practices as well as mentor other facilitators to increase their mastery of continuous
improvement principles

HART INTERCIVIC 2000 - 2001

Hart InterCivic is a leader in providing products and services that help redefine the relationship between
state and local governments and the citizens they serve.
Security Project / Development Manager Austin, Texas
 Managed public access web development solution that enable government to offer private citizens
and businesses the convenience of on-line access to information and services, increasing citizen
satisfaction and leveraging resources using Active Server Pages.
 Gathered and prioritized business requirements for document imaging project(s) and maintain the
overall project plan/schedule and project accounting
 Increasing knowledge of emerging web technologies and encourage development team to discover
and understand new technologies through monthly brown bag meetings.
 Created and maintained the technical evolution of the Hart Workflow application, managing and
improving the technical infrastructure through custom development using Visual Basic while
interfacing with the baseline product VisiFLOW.
 Researched current trends and developments in enterprise governance, risk, and controls.
 Created and developed QA process for the workflow development team.
 Maintained external technical coordination and communication using CRM software. Managed
communications such as: Business projections, demos to customer groups, packaging
characteristics, cost and contract negotiation and product positioning and scope.

281.904.6255 - Mobile [email protected] 281.342.9992 - Office

 Performed IT audits to include risk assessment and management, controls development,
implementation, and testing; controls remediation and re-design.
 Worked with State and County Municipalities in Texas and Florida for new Workflow projects in
the Voter, Transportation and Vital Statics strategies
 Established operational performance metrics aligned to the requirements of the program and then
manages operations to those goals

281.904.6255 - Mobile [email protected] 281.342.9992 - Office