Question Paper: -266
Subject: Organisational Behaviour
Questions:
1.
(a) "Organization Behaviour represents interactions among individuals, groups and organization
itself." Comment on this statement and explain the challenges for Organizational Behaviour. (8)
(b) Which model of Organizational behaviour depends on the power of the boss and managerial
orientation as a part of official authority? Discuss this model and its features. (7)
OR (■■■■)
(a) What are the contributing disciplines in the field of Organisational Behaviour? To what extent is
OB knowledge useful for managers in facing the emerging challenges? (8)
(b) Which model improves employee-employer relations by providing economic security? Elaborate
this model and its main feature by giving examples. (7)
2.
(a) What is Personality? Examine the factors determining personality by citing relevant examples.
(8)
(b) Discuss the concept of Perception. What are the elements of perceptual process? Discuss (7)
OR (■■■■)
(a) What do you understand by reinforcement in learning? How does it help in shaping the
behaviour of people? Explain the positive and negative reinforcement strategies. (8)
(b) What is meant by Value? Explain the Terminal and Instrumental Value. Discuss how
instrumental Value assist in achieving end state of existence. (7)
3.
(a) Explain McGregor's Theory X and Y. How is Theory Y an improvement over the traditional view
that you can motivate employees by paying them more money? (8)
(b) What are the essential characteristics of a good communication? Distinguish between formal
and informal communication. (7)
OR (■■■■)
Distinguish between hygiene factors and motivation factors. To what extent is Herzberg's Theory of
motivation useful in organisations? (8)
4.
(a) Why are groups formed in organisations? What factors contribute to group cohesiveness? (8)
(b) "A good leader need not be a good manager, but an effective manager must have many of the
qualities of a good leader." Comment and distinguish between a manager and a leader. (7)
OR (■■■■)
(a) What is meant by group dynamics? Explain how the small groups arise in the organisation. Also
explain the role of group norms. (8)
(b) Identify the leadership styles describing the situation under which each style is useful. What
factor influences the choice of leadership style? (7)
5.
(a) Define organization culture and also explain the main characteristics and components of culture.
(8)
(b) "Conflict in organisations is inevitable and to some extent even desirable." Elucidate this
statement and explain the different types of strategies for resolving conflicts. (7)
OR (■■■■)
Read the following case carefully and answer the questions given below:
Starbucks has gone through significant changes in its organizational culture. These changes are
based on issues and problems leaders like Howard Schultz and Howard Behar identified. As a way
of enhancing business performance, Starbucks instituted reforms in its organizational culture.
Today, the company's organizational culture is a distinct characteristic that builds competitive
advantage and develops a consumer population of loyal Starbucks fans. Starbucks has a servant
leadership approach, which significantly characterizes the company's organizational culture. In this
approach, leaders, managers, and supervisors emphasize support for subordinates to ensure that
everyone grows in the company. This feature of Starbucks' organizational culture translates to the
employees-first approach. The company highlights the importance of caring for employees. Former
Starbucks President Behar developed this feature of the firm's organizational culture because he
believed that employees who are cared for are the ones who care about customers. Starbucks
cafés, baristas exhibit warm friendly bonds with each other. This feature of the company's
organizational culture extends to customers, who are also treated with warmth. Through emphasis
on relationships, Starbucks develops the coffee culture that drives consumer demand for the
company's specialty coffee products. Starbucks encourages collaborative efforts through effective
communication. At the cafés, baristas clearly communicate with each other to fulfill orders. Also,
they collaborate as teams to make the order fulfillment process efficient. Thus, Starbucks'
organizational culture supports efficiency in business processes, which contributes to quality of
service, customer experience, and business cost-effectiveness. Initially, employees had a culture of
fear to speak up to their superiors. To address this issue, former Starbucks President Behar
introduced open forums to encourage employees to ask questions and communicate with
superiors. A culture of openness developed. Through this feature of its organizational culture,
Starbucks empowers employees and facilitates innovation. Starbucks has an anti-discrimination
policy that shapes its organizational culture. This policy prohibits any form of discrimination based
on gender, race, ethnicity, sexual orientation, religion, age, cultural backgrounds, life experiences,
thoughts and ideas. Through this feature of the organizational culture, Starbucks facilitates sharing
and rapport among employees, as well as innovation based on diverse ideas. This aspect of the
company's organizational culture also makes customers feel welcome at Starbucks cafes.
Questions:
* Analyse the Starbucks significant changes in the organizational culture of Starbucks Corporation.
* Comment on the Anti-discrimination policy of the Starbucks that shapes its organizational culture.
* What kind of Coffee culture has been develop by Starbucks to attract the consumer?
* What have been done by Starbucks President to encourage the employees? Discuss
