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CBV3 417 Mid-I QP

The document outlines an assignment test for the Service Science and Service Operation Management course at R.V.R. & J.C. College of Engineering for the academic year 2025-2026. It includes six questions focusing on the importance of services, frameworks for service operation design, and various service delivery elements. Each question is assigned a maximum of 6 marks and is categorized by course outcomes and Bloom's taxonomy levels.

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13 views1 page

CBV3 417 Mid-I QP

The document outlines an assignment test for the Service Science and Service Operation Management course at R.V.R. & J.C. College of Engineering for the academic year 2025-2026. It includes six questions focusing on the importance of services, frameworks for service operation design, and various service delivery elements. Each question is assigned a maximum of 6 marks and is categorized by course outcomes and Bloom's taxonomy levels.

Uploaded by

helperkvb
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd

R.V.R. & J.C.

COLLEGE OF ENGINEERING, GUNTUR-522019


(Autonomous)
DEPARTMENT OF COMPUTER SCIENCE AND BUSINESS SYSTEMS(CSBS)

Subject code & Title: CBV3 -SERVICE SCIENCE AND SERVICE OPERATION MANAGEMENT
AY: 2025-2026 B.TECH DEGREE -Semester VII [Fourth Year](Regular) Max. Time: 135 Min

Time:45 Minutes Assignment Test I Max. Marks:12


Marks CO Blooms
Level
1. Explain the importance of Services, Operations and Service 6M CO1 L2
packages with a suitable example.
2. What are the various frameworks to design a Service 6M CO1 L2
operation System
3. Differentiate between Goods-dominant Logic and Service – 6M CO1 L3
dominant Logic
4. State the elements of service delivery system with an 6M CO2 L2
example
5. Illustrate the role of Design Thinking methods to aid service design. 6M CO2 L2

6. Describe about Huff's retail model of facility locations with an 6M CO2 L2


example.

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