Apple 9L0-012

Mac Service Certification Exam

Version: 5.1
 Apple 9L0-012 Exam
QUESTION NO: 1

Rhonda claims that her Mac cannot connect wirelessly to her AirPort Express network at home.
Which of the following would be the BEST question to ask her FIRST?

A.
Have you tried connecting to a different Wi-Fi network?

B.
Does your ISP support wireless access to the Internet?

C.
Do you have a Thunderbolt to Ethernet adapter?

D.
Have you updated your RAM?

Answer: A
Reference: https://support.apple.com/en-us/HT201621

QUESTION NO: 2

Power Nap operations on a MacBook Air (Mid 2012) will be suspended until the unit is connected
to a power adapter when the charge is at what percentage or less?

A.
10 percent

B.
30 percent

C.
50 percent

D.
75 percent

Answer: B
Explanation:

When your battery has 30 percent or less charge, Power Nap operations will be suspended until
you connect a power adapter. Power Nap communicates and transfers data for a only a few
minutes per Power Nap cycle when running on battery. When connected to a power adapter,
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 Apple 9L0-012 Exam
communications and data transfers are continuous.

QUESTION NO: 3

What color indicates that the Liquid Contact Indicators inside a MacBook Pro (13-inch, Mid 2012,
have been triggered?

A.
Red

B.
Blue

C.
White

D.
Yellow

Answer: A
Explanation:

The indicators trigger only with direct contact to a liquid. The indicators will not be triggered by
temperature and humidity that is within the product's environmental requirements described by
Apple. A triggered indicator will turn red or pink...indicating that the module(s) to which the
indicator is attached has been exposed to liquid.

QUESTION NO: 4

What is the likely cause of an iMac (21.5-inch, Late 2013) producing a single error tone at startup
that repeats every five seconds.

A.
The unit does not have RAM or RAM is not installed properly.

B.
The logic board has failed and must be replaced.

C.
The RAM does not pass data integrity tests.

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 Apple 9L0-012 Exam
D.
The hard drive has failed S.M.A.R.T. status.

Answer: A
Reference: https://support.apple.com/en-ca/HT202768

QUESTION NO: 5

Apple recommends a DIMM installation scheme for the Mac Pro (Late 2013) that:

A.
Increases processing power

B.
Enhances graphics processing

C.
Optimizes system cooling

D.
Enables use of special memory modules

Answer: D
Explanation:

Apple recommends that you use Apple-approved DIMMs. You shouldn't use DIMMs from older
Mac Pro computers in your new Mac Pro. You can purchase Apple-branded memory online from
the Apple Store or by visiting an Apple Retail store or Apple Authorized Reseller .

Reference: https://support.apple.com/en-us/HT6054

QUESTION NO: 6

You must know the AppleCare name of an Intel iMac before performing which of the following
actions?

A.
Starting up from OS X Recovery HD.

B.
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 Apple 9L0-012 Exam
Running Mac Resource Inspector.

C.
Replacing the logic board

D.
Resetting the NVRAM.

Answer: C
Reference: https://discussions.apple.com/thread/1516765

QUESTION NO: 7

Which of the following could indicate accidental damage when inspecting the inside of a Mac mini
(Late 2012) before a repair?

A.
Light dust in the fans

B.
Third-party RAM installed

C.
Lint gathered near the rear vents

D.
Oxidation or discoloration of the logic board

Answer: D
Explanation:

QUESTION NO: 8

Which of the following is a valid electrical safety precaution when working on a computer or
display with exposed, potentially energized parts?

A.
Use only metal screw drivers or fingers as needed to connect or disconnect cables.

B.
Always wear an ESD wrist or heel strap when working on plugged in systems.

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 Apple 9L0-012 Exam
C.
Be very careful handling the logic board or power supply while the computer is plugged in.

D.
Remove rings, watches, necklaces, metal-rimmed eyewear and other metallic articles before
working on the computer.

Answer: D
Explanation:

Rings, watches, necklaces or any metallic wearables should be removed because metal will
disturb the inner circuitry and the static charge will transfer to the sensitive parts of the computer.

Reference: http://mdex-nn.ru/uploads/imac12.pdf (page 3, electrical safety precautions

QUESTION NO: 9

You are inspecting a MacBook Pro as part of your troubleshooting process. You note that two of
the screws on the bottom case are damaged. There is no record of the computer being repaired
on a previous occasion. If the resolution to the issue requires that you replace a part, how does
your discovery of the stripped screws impact that repair?

A.
You need to thoroughly question the customer on previous repairs or attempted repairs by
unauthorized service providers

B.
Make sure to inspect internal components and connections carefully to make sure that
components were not damaged by someone tampering with the computer

C.
Complete the set of three modification tests as specified in GSX prior to opening the computer

D.
Classify the repair as ineligible for service and explain to the customer that you will not be able to
complete any repairs

Answer: C
Reference: http://tim.id.au/laptops/apple/imac/imac_27_mid10.pdf

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 Apple 9L0-012 Exam
QUESTION NO: 10

Examine the image. You have a cable with a connector of this shape. What type of cable might
this be? SELECT TWO.

A.
Thunderbolt

B.
Mini DisplayPort

C.
USB 2.0

D.
FireWire800

E.
Mini DVI

Answer: A,B
Reference: http://arstechnica.com/apple/2011/02/thunderbolt-smokes-usb-firewire-with-10gbps-
throughput/

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 Apple 9L0-012 Exam
QUESTION NO: 11

Where can a technician find the serial number of an SSD that has been replaced on a MacBook
Pro (Retina, 13-inch. Early 2013)?

A.
Lift the mylar cover on the SSD.

B.
Peel back the thermal pad on the SSD

C.
On the top case.

D.
On the back of the SSD cable

Answer: A
Explanation:

QUESTION NO: 12

Remaining residue from Very High Bond (VHB) adhesive should only be removed with which of
the following:

A.
VHB solvent

B.
Nail polish remover

C.
Isopropyl alcohol wipes

D.
VHB neutralizer

E.
Liquid acid neutralizer

Answer: B,C
Explanation:

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 Apple 9L0-012 Exam
QUESTION NO: 13

The top case assembly of the MacBook Pro (Retina, 13-inch, Late 2013) includes which of the
following parts?

A.
Battery, keyboard, microphone, trackpad, and BMU

B.
Battery, keyboard, microphone, and trackpad

C.
Battery, keyboard, trackpad, and BMU

D.
Battery, keyboard, and microphone

Answer: B
Reference: https://www.ifixit.com/Guide/MacBook+Pro+13-
Inch+Retina+Display+Late+2013+Upper+Case+Replacement/27438

QUESTION NO: 14

Which of the following is a valid ESD safety precaution?

A.
Always handle logic board by grasping the heat sinks.

B.
Do not wear polyester clothing while working on ESD sensitive components

C.
You should place ESD-sensitive circuits on top of metal work surfaces.

D.
Keep ion generators away from circuit board or assembly containing ESD-sensitive circuits.

Answer: B
Reference: http://www.peachpit.com/articles/article.aspx?p=760956 (see ESD safety guidelines)

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 Apple 9L0-012 Exam
QUESTION NO: 15

Which of the following desktop Macs supports going into Safe Sleep after four hours of inactivity if
the computer is using OS X v10.8.2 or newer?

A.
iMac (Late 2011)

B.
Mac Pro (Mid 2012)

C.
Mac mini (Mid 2011)

D.
Mac mini (Late 2012)

Answer: D
Reference: https://support.apple.com/en-us/HT201635

QUESTION NO: 16

After replacing a Mac Pro (Late 2013) graphics board or CPU riser card, which of the following
utilities should be run?

A.
Cooling System Diagnostic (CSD)

B.
Cooling Diagnostic (CD)

C.
Mac System Diagnostic (MSD)

D.
System Diagnostic for Mac Pro (SDMP)

Answer: A
Explanation:

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 Apple 9L0-012 Exam
QUESTION NO: 17

What step is required before upgrading the RAM in a Mac Pro (Mid 2012)?

A.
Remove the PCI-e fan.

B.
Remove the processor tray.

C.
Remove the hard drive carriers.

D.
Remove the Optical Drive and Carrier.

Answer: B
Reference: https://support.apple.com/en-us/HT4433 (step 3: Install the memory)

QUESTION NO: 18

Which section of Apple Service Guide contains a detailed view of all service parts and their part
numbers?

A.
Part View

B.
Exploded View

C.
Service Parts Matrix

D.
Parts General Information

Answer: D
Reference: http://tim.id.au/laptops/apple/macbook/mbp15_mid09.pdf

QUESTION NO: 19

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 Apple 9L0-012 Exam
Which of the following utilities helps to diagnose wireless network issues and is only available
when running OS X v10.8.4 or later?

A.
Network Utility

B.
Network Diagnostics

C.
Wireless Diagnostics

D.
Network Setup Assistant

Answer: C
Reference: https://support.apple.com/en-ap/HT202663

QUESTION NO: 20

Which of the following measurements is an example of an appropriate use of a Multimeter when

troubleshooting a Mac?

A.
Measure logic board battery voltage.

B.
Measure amount of ESD voltage in the area.

C.
Measure digital signals on the main processor.

D.
Measure amount of AC volts going to the hard drive or SSD.

Answer: D
Reference: http://www.wikihow.com/Use-a-Multimeter

QUESTION NO: 21

What is the maximum amount of memory that is supported in a dual-processor Mac Pro (Mid
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 Apple 9L0-012 Exam
2012)?

A.
64 GB

B.
32GB

C.
16 GB

D.
8 GB

Answer: D
Reference: https://support.apple.com/kb/SP652?locale=en_US

QUESTION NO: 22

Which THREE of the following items are appropriate to use for ESD prevention?

A.
Metal work surface

B.
Power supply discharge tool

C.
Grounded work mat

D.
Wrist strap and cord

E.
Wireless wrist strap

F.
Static-shielding bags

Answer: C,D,F
Reference: http://www.esdjournal.com/techpapr/ryne/esdbags.htm

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 Apple 9L0-012 Exam
QUESTION NO: 23

Examine the image.

Why is it important to remove the two depicted screws when replacing the hard drive in a
MacBook Pro (15-inch, Mid 2012)?

A.
You cannot remove the connector on the hard drive if you do not remove these screws.

B.
You cannot remove the battery cable with these screws installed.

C.
You will prevent strain on the hard drive flex cable by removing them.

D.
You will damage the logic board if you do not remove these screws.

Answer: A
Explanation:

QUESTION NO: 24

Before leaving your bench to take a logic board to a storage place, where should you place the
logic board?

A.
On top of an ESD shielding bag

B.
Inside an ESD shielding bag

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 Apple 9L0-012 Exam
C.
Inside a cardboard box

D.
On a metal table

Answer: B
Explanation:

QUESTION NO: 25

Identify the memory module technology used by the MacBook Air (11-inch, Mid 2013) and
MacBook Air (13-inch, Mid 2013).

A.
DDR3L

B.
LPDDR3

C.
DDRPC3

D.
PLDDR3

Answer: B
Reference: http://www.everymac.com/systems/apple/macbook-air/macbook-air-faq/differences-
between-macbook-air-mid-2013-mid-2012.html

QUESTION NO: 26

What component should be investigated if a MacBook Air (13-inch, Mid 2012) sends video to an
external display but not to the internal?

A.
Display Module

B.
Logic board

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 Apple 9L0-012 Exam
C.
I/O flex cable

D.
I/O board

Answer: A
Explanation:

QUESTION NO: 27

If the glass panel on an iMac or Thunderbolt Display is broken and still attached to the rear
housing, with what will you secure the broken display?

A.
Glue

B.
Very High Bond (VHB) adhesive

C.
Packing tape

D.
Thermal compound

E.
Painters tape

Answer: C
Reference: http://mdex-nn.ru/uploads/imac12.pdf (page 11)

QUESTION NO: 28

Linda states that the fans on her MacBook Pro are intermittently noisy. Which is the best
component of AST to further isolate the issue?

A.
TPT

B.

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 Apple 9L0-012 Exam
IPT

C.
CSD

D.
VST

Answer: C
Explanation:

QUESTION NO: 29

Which of the following components should be removed when testing a Mac Pro (Mid 2012) in
minimal configuration?

A.
Power supply

B.
Backplane board

C.
Front panel board

D.
Power supply cable

Answer: B
Explanation:

QUESTION NO: 30

Which Mac Book Pro listed below can use USB 3 devices at full speed?

A.
MacBook Pro (13-inch, Mid 2012)

B.
MacBook Pro (13-inch, Late 2011)

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 Apple 9L0-012 Exam
C.
MacBook Pro (15-inch, Late 2011)

D.
MacBook Pro (17-inch, Late 2011)

Answer: A
Reference: https://support.apple.com/en-us/HT201163

QUESTION NO: 31

Where is the keyboard mapping data for MacBook Air (Mid 2013) models stored?

A.
Keyboard

B.
Flash storage

C.
Trackpad assembly

D.
Boot ROM

Answer: D
Explanation:

QUESTION NO: 32

Examine the image.

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 Apple 9L0-012 Exam

What is this service fixture used for when repairing an iMac (Late 2012)?

A.
It is used to protect the iMac housing from damage.

B.
It is used to support the logic board when removed from the iMac.

C.
It supports a VESA mount adapted iMac when it is being serviced.

D.
It is required for the proper alignment of the iMac LCD panel to the rear housing.

Answer: C
Explanation:

QUESTION NO: 33

Which component for Apple Service Toolkit is designed to help troubleshoot issues with MagSafe
and MagSafe 2 power adapters?

A.
NAD

B.
VST

C.
TPT
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 Apple 9L0-012 Exam
D.
CSD

Answer: A
Explanation:

Apple Service Toolkit includes:*

QUESTION NO: 34

To help define if an issue is in the Environmental problem space, which question can you ask your
customer?

A.
Do you have this issue on all Wi-Fi networks?

B.
Could you show me how you use your Mac?

C.
Did you add any memory to this Mac?

D.
Have you updated your software?

Answer: B
Explanation:

QUESTION NO: 35

If you cannot turn on a system using the power button, which of the following can be used to turn
on a Macbook Pro (Retina. 13-inch. Late 2013 and Mid 2014) logic boards?

A.
Two (2) switches that can be flipped.

B.
Two (2) ports that be activated.

C.
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 Apple 9L0-012 Exam
Two (2) pads that can be shorted.

D.
Two (2) buttons that can be pressed.

Answer: D
Explanation:

QUESTION NO: 36

Which of the following computer features uses the most battery power on a portable Mac?

A.
Screen backlight

B.
Keyboard backlight

C.
Multi-Touch trackpad

D.
Keyboard

Answer: A
Reference: http://www.howtogeek.com/203847/how-to-increase-your-macbook%E2%80%99s-
battery-life/

QUESTION NO: 37

Which diagnostic component of AST should be used to test image persistence issues on internal
IPS displays in Apple desktop and portable computers, using consistent testing parameters?

A.
IPT

B.
MRI

C.
VST

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 Apple 9L0-012 Exam
D.
EFI

Answer: D
Explanation:

Apple Service Toolkit includes:*

QUESTION NO: 38

To power on the system, which of the following can be used on the MacBook Pro (Retina, Mid
2012) and MacBook Pro (Retina, 15-inch, Early 2013 and Late 2013) logic boards?

A.
Two switches that can be flipped

B.
Two ports that be activated

C.
Two pads that can be shorted

D.
Two buttons that can be pressed

Answer: D
Explanation:

QUESTION NO: 39

Which of the following is a best practice when handling the embedded battery from MacBook Air
models'?

A.
Use the battery cable or connector to lift the battery.

B.
Hold the battery carefully by its edges only with two hands.

C.
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 Apple 9L0-012 Exam
Grasp the middle of the battery cells when removing it from the computer.

D.
Re-cover any punctures or tears in the soft Mylar covering with Kapton tape

Answer: A
Explanation:

QUESTION NO: 40

Which Mac mini listed below can use a USB 3devices at full speed?

A.
Mac mini Server (Mid 2010)

B.
Mac mini (Mid 2010)

C.
Mac mini (Mid 2011)

D.
Mac mini (Late 2012)

Answer: D
Reference: https://discussions.apple.com/thread/4922656

QUESTION NO: 41

Which of the following tools is used to hold the display steady when performing a repair on an
iMac (Late 2012, Early 2013, Late 2013, Mid 2014)?

A.
Service wedge

B.
LCD Mount

C.
LCD Clamp

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 Apple 9L0-012 Exam
D.
Service stand

Answer: A
Explanation:

QUESTION NO: 42

Which two components inside an iMac are energized if the computer is plugged in, even when the
computer is turned off? SELECT TWO.

A.
Logic board

B.
Hard drive

C.
Memory

D.
Speakers

E.
Power supply

F.
LCD

Answer: E,F
Explanation:

QUESTION NO: 43

Which of the following software tools can detect malfunctioning thermal sensors on MacBook Air
(Mid 2013) models? SELECT TWO

A.
System Information

B.

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 Apple 9L0-012 Exam
Apple Service Toolkit (AST)

C.
Apple Service Diagnostics (ASD)

D.
Thermal Sensor Diagnostics (TD)

E.
Thermal Service Diagnostics (TSD)

Answer: B,C
Reference: http://mdex-nn.ru/uploads/newmbp15.pdf (page 6, software tools)

QUESTION NO: 44

Isabelle purchased an AirPort Time Capsule and has questions about where to locate the device
in her home. Which of the following is the correct recommendation?

A.
Lay the Time Capsule on its side inside a cabinet.

B.
Place the Time Capsule on top of a metal cabinet or shelf.

C.
Place the Time Capsule as close to a wall or large furniture as possible.

D.
Place Time Capsule in an open area where there are few obstructions.

Answer: D
Explanation:

QUESTION NO: 45

Which of the following Mac Pro (Late 2013) parts has a slot for flash storage?

A.
Interposer

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 Apple 9L0-012 Exam
B.
Daughterboard

C.
Graphics Board A

D.
Graphics Board B

Answer: C
Reference: https://support.apple.com/en-ap/HT202881

QUESTION NO: 46

Which of the following parts must be removed prior to replacing the left speaker of the MacBook
Air (11-inch, Mid 2013)? SELECT THREE.

A.
Right speaker

B.
Bottom case

C.
Battery

D.
Logic board

E.
I/O Flex cable

F.
Display clamshell

G.
Input device (IPD) flex cable

Answer: B,C,G
Reference: https://www.ifixit.com/Guide/MacBook+Air+13-
Inch+Mid+2013+Left+Speaker+Replacement/15233

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 Apple 9L0-012 Exam
QUESTION NO: 47

Which of the following parts are built into the top case of MacBook Air (Mid 2013) model
computers? SELECT TWO.

A.
Keyboard

B.
Trackpad

C.
Microphone

D.
Battery

E.
LVDS cable

Answer: A,B
Reference: https://www.ifixit.com/Guide/MacBook+Air+13-
Inch+Mid+2013+Upper+Case+Replacement/15404

QUESTION NO: 48

If an issue is in the Hardware problem space, which of the following should be removed from the
Apple product to further isolate the issue?

A.
All third party equipment

B.
Any third party applications

C.
Any third party extensions

D.
Any third party frameworks

Answer: A
Explanation:

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 Apple 9L0-012 Exam

QUESTION NO: 49

How often should the ESD mat be cleaned?

A.
Once a year

B.
Once a week

C.
Once a month

D.
Every few years

Answer: C
Explanation:

QUESTION NO: 50

Which of the following tools is a quick system-level diagnostic test used to verify module presence
and sensor readings?

A.
Apple Service Diagnostic (ASD)

B.
Notebook Adapter Diagnostic (NAD)

C.
Mac Resource Inspector (MRI)

D.
Cooling System Diagnostic (CSD)

Answer: A
Reference: http://tim.id.au/laptops/apple/macbook/mbp15_mid2010.pdf (page 18)

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 Apple 9L0-012 Exam
QUESTION NO: 51

You are about to replace a MacBook Air (11-inch. Mid 2013) logic board. Which of the following is
the most important step you should take immediately after removing the bottom case?

A.
Remove the thermal module.

B.
Install the battery cover.

C.
Remove the SSD carrier

D.
Remove the battery.

Answer: D
Explanation:

QUESTION NO: 52

Examine the image. When repairing a Mac mini (Mid 2011), which areas of the logic board
assembly should you avoid touching?

A.
The top and bottom of the assembly.

B.
The EMI fingers and gasket.

C.

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 Apple 9L0-012 Exam
The grounding pad and cable guide

D.
Thermal pad and heat sink clips.

Answer: B
Explanation:

QUESTION NO: 53

Which section of Apple Service Guide contains a diagram for symptoms related to logic board
connectors?

A.
Quick Checks

B.
Block Diagram

C.
Exploded View

D.
Functional Overview

Answer: D
Reference: http://tim.id.au/laptops/apple/macbook/mbp15_mid2010.pdf (functional overview)

QUESTION NO: 54

The iMac (Late 2012, Early 2013, and Late 2013) display panel is secured to the rear enclosure
using adhesive strips. Which of the following tools should be used to cut these strips?

A.
Nylon probe tool (black stick)

B.
Display Removal Tool

C.
Commercial-grade pizza cutter
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 Apple 9L0-012 Exam
D.
Putty knife

E.
Access card

Answer: A
Reference: http://tim.id.au/laptops/apple/imac/imac_27_mid10.pdf (page 226, see step 2)

QUESTION NO: 55

If the computer is experiencing any power issue, such as not starting up, not displaying video,
sleep issues, or fan noise issues, which of the following would help further isolate the issue?

A.
Reinstall OS X

B.
Reset the System Management Controller (SMC)

C.
Reset NVRAM

D.
Startup in Safe Mode

Answer: B
Explanation:

Resetting the SMC can resolve some computer issues such as not starting up, not displaying
video, sleep issues, fan noise issues, and so forth. If your computer still exhibits these types of
issues after you’ve restarted the computer, try resetting the SMC.

QUESTION NO: 56

Which of the following is NOT a good step to take when working on-site on a computer'?

A.
Place parts on the floor.

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 Apple 9L0-012 Exam
B.
Use a grounded ESD mat

C.
Wear a grounded ESD wrist strap.

D.
Check the polarity of the grounded power outlet.

Answer: A
Explanation:

QUESTION NO: 57

How many simultaneous connections are supported on AirPort Extreme and Time Capsule?

A.
254

B.
100

C.
50

D.
10

Answer: A
Reference: https://discussions.apple.com/thread/3064394

QUESTION NO: 58

What is the minimum version of OS X required required to use the AirPort Utility to configure an
AirPort Extreme 802.1 lac?

A.
OSXv10.7.5

B.
OSXv10.7.2

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 Apple 9L0-012 Exam
C.
OSXv10.6.8

D.
OSXv10.8.4

Answer: A
Reference: https://www.apple.com/airport-extreme/specs/ (system requirements)

QUESTION NO: 59

According to the Apple Troubleshooting theory, at what stage should you run a diagnostic?

A.
After determining the issue is not hardware

B.
After determining the issue is Education Opportunity

C.
After determining the issue is caused by the Environment

D.
After determining the issue is with the device's Software or Hardware

Answer: D
Explanation:

QUESTION NO: 60

The Mac Pro (Late 2013) enclosure is made of the following polished material that must be
handled with care to avoid scratching:

A.
plastic

B.
acrylic

C.
titanium
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 Apple 9L0-012 Exam
D.
aluminum

Answer: D
Explanation:

QUESTION NO: 61

What should be done to protect the Thunderbolt and USB 3 port during handling or shipment of
the Mac Book Pro (Retina, 13-inch, Late 2012, Early 2013 and Late 2013 logic board?

A.
Install screws on logic board.

B.
Immediately place logic board into ESD bag to protect ports.

C.
Install port covers over the ports

D.
Use Kapton tape cover the ports and the C-shaped EMI ground tabs

Answer: D
Explanation:

QUESTION NO: 62

You require additional information about a specific problem with a customer's Mac. Which one of
the following resources is the Apple-recommended choice for researching the problem?

A.
Apple Downloads

B.
Apple Support articles

C.
Third-party search engines

D.

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 Apple 9L0-012 Exam
Apple Support Communities

Answer: B
Explanation:

QUESTION NO: 63

Which of the following 27-inch Apple Thunderbolt Display features is NOT available on the 27-inch
Apple LED Cinema Display?

A.
Gigabit Ethernet port

B.
Mag Safe cable (85W)

C.
Kensington security slot

D.
Built-in 2.1 speaker system

Answer: D
Reference: http://www.everymac.com/monitors/apple/studio_cinema/specs/apple-led-cinema-
display-27-inch-specs.html

QUESTION NO: 64

William states that the Ethernet ports do not function on his Mac Pro (Mid 2012) when plugged into
the network at his office. He demonstrated that he knows how to connect Ethernet cables and was
able to connect to the Internet on your known-good Ethernet network. You ran MRI and and the
computer passed all tests when run using either Ethernet port. What question should you ask the
customer next?

A.
Are any other computers able to connect to Ethernet at the office?

B.
Have you installed all system software and firmware updates?

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 Apple 9L0-012 Exam
C.
How did you damage your Ethernet cable at the office?

D.
Did you change the default network settings?

Answer: B
Explanation:

QUESTION NO: 65

You are using a television attached to the HDMI port of a MacBook Pro (Retina, 15-inch Early
2013) but cannot see the menu bar. What section of the Display pane in System Preferences
would help with this issue?

A.
Overscan/Underscan

B.
Color Profile

C.
Detect Displays

D.
Gather Windows

Answer: A
Explanation:
Refere

https://support.apple.com/en-us/HT202763

QUESTION NO: 66

When replacing a MacBook Air (13-inch, Mid 2011) microphone, what other component must be
replaced with the speaker included in the Mid 2011 microphone kit?

A.
Left speaker

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 Apple 9L0-012 Exam
B.
Right speaker

C.
Thermal rubber gasket

D.
Both left and right speaker

Answer: C
Explanation:

QUESTION NO: 67

How many soft cells does the battery in the Mac Book Pro (Retina Mid2012) or MacBook Pro
(Retina, 15-inch, Early 2013 and Late 2013) have?

A.
5

B.
6

C.
7

D.
8

Answer: B
Reference: https://www.ifixit.com/Teardown/MacBook+Pro+15-
Inch+Retina+Display+Mid+2012+Teardown/9462

QUESTION NO: 68

How do you reset the SMC of a MacBook Pro (Retina, 13-inch, Early 2013)?

A.
Press the internal SMC reset button near the SSD slot.

B.
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 Apple 9L0-012 Exam
Disconnect the main battery, then hold down the power button down for five seconds.

C.
Shut down the MacBook Pro and unplug for fifteen seconds. Attach the power adapter and wait
five seconds, then press the power button.

D.
Plug in the MagSafe power adapter and shut down the computer. Using the system keyboard,
press the Shift-Option-Control keys and the power button at the same time

Answer: D
Explanation:

QUESTION NO: 69

When plugged in, which component of an iMac remains energized even if the computer is
powered off?

A.
Power Supply

B.
Optical Drive

C.
Hard Drive

D.
SSD

Answer: A
Explanation:

QUESTION NO: 70

Which of the following could indicate accidental damage when inspecting the inside of a Mac mini
(Late 2012) before a repair?

A.
Light dust in the fans

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 Apple 9L0-012 Exam
B.
Third-party RAM installed

C.
Lint gathered near the rear vents

D.
Oxidation or discoloration of the logic board

Answer: D
Explanation:

QUESTION NO: 71

Which of the following is a valid electrical safety precaution when working on a computer or
display with exposed, potentially energized parts?

A.
Use only metal screw drivers or fingers as needed to connect or disconnect cables.

B.
Always wear an ESD wrist or heel strap when working on plugged in systems.

C.
Be very careful handling the logic board or power supply while the computer is plugged in.

D.
Remove rings, watches, necklaces, metal-rimmed eyewear and other metallic articles before
working on the computer.

Answer: D
Explanation:

Rings, watches, necklaces or any metallic wearables should be removed because metal will
disturb the inner circuitry and the static charge will transfer to the sensitive parts of the computer.

Reference: http://mdex-nn.ru/uploads/imac12.pdf (page 3, electrical safety precautions

QUESTION NO: 72

When one or more keycaps need to be replaced on a MacBook Pro (Retina, 15-inch Late 2013), a

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 Apple 9L0-012 Exam
keycap kit can be used rather than replacing the top case assembly. Which of the following
statements is true?

A.
Use the Keycap Kit for Apple Portables to replace missing keycaps.

B.
The keycap kit is cross compatible with the MacBook Pro (Retina, Mid 2012) and MacBook Pro
(Retina, 15-inch, Early 2013 and Late 2013).

C.
Use any portable keycap kit.

D.
If more than three keycaps are need to be replaced, replace the entire top case assembly for that
specific model MacBook Pro.

Answer: B
Explanation:

QUESTION NO: 73

When conducting an internal inspection of MacBook Air (13-inch, Mid 2011) for accidental
damage, why is it necessary to remove the battery?

A.
There are liquid contact indicators on the underside of the battery module.

B.
The battery is always removed in every repair on this unit.

C.
The battery covers all of the spill sensors on the top case.

D.
The battery must be removed to install the battery cover.

Answer: A
Reference: http://www.mybigcampus.com/bundles/unit-5-accidental-damage-and-macbook-air---
276227

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 Apple 9L0-012 Exam
QUESTION NO: 74

Richard has a previously-purchased 85-85W MagSafe Power Adapter and would like to use it as a
spare adapter for his MacBook Pro (Retina, 13-inch Late 2012). Which of the following is a valid
statement?

A.
MagSafe Power Adapters are not supported with newer Apple portables; the customer should
purchase a new spare adapter.

B.
The correct wattage for the MacBook Pro (Retina, 13-inch Late 2012) is actually 45W, so the
adapter should not be used.

C.
Use the older MagSafe power adapter on the newer computer with MagSafe 2 port by using a
MagSafe to MagSafe 2 converter.

D.
The customer can only use an older MagSafe power adapter with a new portable if it has an “L”
style connector, not “T” style.

Answer: C
Explanation:

QUESTION NO: 75

Which of the following Apple products have similar power supply designs to the iMac (2011 an
earlier) and present a shock hazard when serviced? Select two.

A.
Mac Pro (Mid 2012)

B.
Mac mini (Late 2012)

C.
MacBook Air (Mid 2013)

D.
LED Cinema Display (27-inch)

E.
Thunderbolt Display (27-inch)

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 Apple 9L0-012 Exam
F.
MacBook Pro (15 inch, Mid 2012)

Answer: B,D
Explanation:

QUESTION NO: 76

Examine the image.

Why is it necessary to position the logic board of a MacBook Pro (13-inch, Mid 2012) as depicted?

A.
To prevent damage to the microphone cable.

B.
To prevent damage to the left speaker.

C.
To prevent damage to the memory slots.

D.
To prevent damage to the topcase with keyboard connector.

Answer: C

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 Apple 9L0-012 Exam
Explanation:

QUESTION NO: 77

The display on Margaret’s MacBook Air has multiple cracks. During your visual/mechanical
inspection, you observe that the cracks are centered on an impact point. Margaret wishes the
display repaired. How should you classify this repair?

A.
Eligible for warranty service.

B.
Eligible for out-of-warranty service (returnable damage)

C.
Beyond economical repair

D.
Ineligible for service (non-returnable damage)

Answer: B
Explanation:

QUESTION NO: 78

Elizabeth is having an issue with a Thunderbolt hard drive connected through her Apple display.
Which two troubleshooting steps should be tried first to resolve the issue? Select two.

A.
Run Software Update on the Mac with the Apple Display connected to check for firmware updates
for the display.

B.
The customer should contact the Thunderbolt hard drive manufacturer and ask for a replacement.

C.
Check with the hard drive manufacturer for a device firmware update.

D.
Startup the Mac into OS X Recovery, erase the volume then reinstall OS X.

E.
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 Apple 9L0-012 Exam
Open the Apple Display and reseat all cables and connections.

F.
Open the Mac and reseat all cables and connections.

Answer: A,D
Explanation:

QUESTION NO: 79

You are replacing the AirPort/Bluetooth card inside a MacBook Pro (17-inch, Late 2011). Which of
the following must also be replaced?

A.
Thermal pad and conductive wrap

B.
Thermal paste and heat sink

C.
Card holder and screws

D.
Black Mylar covering

Answer: C
Explanation:

QUESTION NO: 80

After disconnecting all other Mac Pro (Late 2013) parts, which of the following components
remains?

A.
Thermal center

B.
Thermal unit

C.
Thermal core

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 Apple 9L0-012 Exam
D.
Thermal structure

Answer: C
Explanation:

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