1. What is a characteristic of an insight?

Note: There is 1 correct answer to this

2. What do you define during the scoping phase? Note: There are 3 correct answers to
this question.
A. User types
B. The design challenge
C. The team setup
D. The project plan.
E. "How might we" questions for personas
Correct Answer: B, C, D

3. What techniques can be used in Synthesis? Note: There are 2 correct answers to this
question.
A. Storyboard.
B. Concept map
C. Role play
D. Journey map
Correct Answer: B, D

4. Why are brain dump exercises successful? Note; There are 3 correct answers to this
question.
A. The result clearly articulates the emotions and touch points of the user when
adopting a new technology.
B. Grouping and clustering thoughts helps the team to structure data and to identify
common topics.
C. Participants are able to identify the most important ideas to solve the challenge.
D. Group dynamics ensure that everyone contributes. Nobody wants to be the only one
not providing any input.
E. Everybody has different thoughts while thinking about the challenge.
Correct Answer: B, D, E

5. What are the objectives of the empathy map technique? Note: There are 3 correct
answers to this question.
A. To understand the attributes of the user's character.
B. To understand the user's ideas to solve the problem
C. To understand the user's fears, obstacles, and frustrations
D. To understand what the user sees, hears, says and does
E. To understand the user's needs and measures of success
Correct Answer: C, D, E

6. What are key techniques for collecting data during empathic field research? Note:
There are 3 correct answers to this question.
A. Performing market analysis
B. Asking people
C. Trying out the user experience
D. Observing.
E. Studying analyst reports
Correct Answer: B, C, D

7. What do you typically use in the prototyping phase of an initial Design Thinking
workshop? Note; There are 2 correct answers to this question.
A. Lego
B. Cardboard
C. Microsoft PowerPoint
D. SAP Fiori.
Correct Answer: A, B
8. Referring to the Blue Ocean Strategy, what are elements of the REICC technique?
Note: There are 3 correct answers to this question.
A. Combine
B. Consume.
C. Enhance
D. Reduce
E. Increase
Correct Answer: A, D, E

9. What is the Design Thinking pattern of the ideation phase? Note: There is 1 correct
answers to this question.
A. Defining choices
B. Limiting choices
C. Making choices.
D. Creating choices
Correct Answer: D

10. Which interview question should you avoid? Note: There is 1 correct answer to this
question.
A. Why do you feel stressed during this process?
B. Can you show me how you interact with the software?
C. What do you do when you arrive at office?.
D. Would you prefer to skip this step in the process?
Correct Answer: C
11. A workshop that you coached resulted in some paper-based sketches and low-fidelity
prototypes of a software application user interface. Why would you recommend the
creation of mock-ups and visual simulations as a good way to drive the workshop results
forward towards implementation? Note: There are 3 correct answers to this question.
A. A mock up prevents non-participants from misinterpreting the results
B. A mock up further unleashes creativity through visualization.
C. A mock up removes ambiguity and gives further security in terms of feasibility
D. A mock up transforms user stories into backlog itemsWhy this is incorrect:
While mock-ups can inform backlog creation, their primary purpose is not to directly
transform user stories into backlog items. This transformation typically occurs during
the development phase, after the Design Thinking process.
E. A mock up transforms user stories into backlog items.
F. C, B, E
Mock-ups and visual simulations are critical tools for advancing workshop results
toward implementation. Here's why the correct answers are B, C, and E:
G. A mock up is a good way to manage "wild ideas" during prototyping

Correct Answer: F

12. What type of thinking does Design Thinking combine with analytical thinking?
Note: There is 1 correct answers to this question.
A. Intuitive
B. Intellectual.
C. Inspired
D. Innovative
Correct Answer: A

13. What is a key goal of the 360° research phase? Note: There is 1 correct answer to
this question.
A. Create an exact definition of the problem that needs to be solved.
B. Make conclusions about the design of the solution
C. Create empathy with potential users of the designed solution.
D. Find out if your first approaches are feasible and viable
Correct Answer: C

14. If there is a thought leader or analyst available, during which phase will they be
most valuable? Note; There is 1 correct answer to this question.
A. Prototyping
B. Research
C. Implementation
D. Ideation.
Correct Answer: B

15. In which phase of the Design Thinking process is the focus on creating choices?
Note: There is 1 correct answers to this question.
A. Scoping
B. Research
C. Prototyping.
D. Synthesis
Correct Answer: C

16. When preparing for the workshop, the coach needs to run an interview with the
workshop host. What topics does the coach need to clarify? Note: There are 3 correct
answers to this question.
A. Design Thinking techniques for synthesis
B. Workshop challenge
C. U-shaped seating and table arrangement
D. Dress code.
E. Number, role and background of participants
Correct Answer: B, C, E
[Link] are some of the principles of prototyping? Note: There are 2 correct answers to
this question.
A. Demonstrate functionality and the look and feel of your solution
B. Convince your audience with the prototype
C. Show the solution through the user's eyes.
D. Show as much detail as possible
Correct Answer: A, C

18. What tools or Design Thinking techniques do you use during the scoping phase?
Note: There are 2 correct answers to this question.
A. The reframing technique
B. Value maps.
C. Low-fidelity prototyping
D. Customer journey map
Correct Answer: A, B

19. You are in the phase when you capture interview results. What are the goals of a
"structured wall of data"?
Note: There are 2 correct answers to this question.
A. To identify common topics and understand the meaning of interview results
B. To crystallize key user types, needs and insights from interview stories
C. To identify interview results that lie outside of the problem space.
D. To frame the potential solution space of the challenge
Correct Answer: A, B

20. After presenting the workshop challenge to the teams, they question whether the
challenge is really a challenge and believe that they already know the solution. As a
coach, how do you manage this situation?
Note: There is 1 correct answer to this question.
A. Let them outline their solutions and prioritize the best solution
B. Skip the scoping exercise and proceed directly to research
C. Explain the purpose and importance of a deep understanding the problem
D. Let them outline their solutions and convince them that their solutions do not fit to
the challenge.
Correct Answer: C

21. What areas does the Design Thinking process iteratively integrate to find the right
space for innovation? Note:
There are 3 correct answers to this question.
A. Feasibility
B. Viability
C. Accountability
D. Predictability
E. Desirability.
Correct Answer: A, B, E

22. Where is the focus and starting point when working on a Design Thinking
challenge? Note; There is 1 correct answer to this question.
A. Business viability
B. Technical feasibility
C. Intuitive product features.
D. Human values
Correct Answer: D

23. You are in the prototyping phase and the team should build low-fidelity prototypes.
One team member is distracted and starts looking at e-mails. How do you manage this
situation? Note: There is 1 correct answer to this question.
A. Close the gap and engage yourself in the prototyping activities
B. Do not intervene as prototyping can be done by a subset of the team.
C. Remind the team member to be in or out
D. Encourage the rest of the team to start work and ask them to get the distracted team
member involved later
Correct Answer: C
24. How do you gain a deeper understanding of the problem? Note: There are 3 correct
answers to this question.
A. Conduct adjacent and analogous research
B. Execute field research and observe users
C. Define an empathy map
D. Run different interview formats.
E. Create a "day in the life" of the persona
Correct Answer: A, B, D

25. What is the correct approach for storytelling? Note: There is 1 correct answer to this
question.
A. 1. Each team member filters their interview answers and shares their answers
2. Everyone votes on the best answer.
B. 1. Each team member shares their notes and other team members capture data
points.
2. Everyone clusters the data points.
C. 1. Each team member shares their opinions on the interviewee
2. Everyone clusters the sticky notes
D. 1. Each team member shares their interview findings
2. The team transforms the findings into persona descriptions.
Correct Answer: D

26. What is the recommended practice when running an interview for empathy? Note:
There is 1 correct answer to this question.
A. Suggest answers
B. Ask long questions
C. Encourage stories
D. Ask binary questions
Correct Answer: C
27. How would you integrate Design Thinking activities into a software development
project? Note: There is 1 correct answer to this question.
A. Plan several Design Thinking activities and workshops during the development
project lifecycle.
B. Plan Design thinking workshops first for the business side and then for the IT side
and repeat this throughout ^ the development lifecycle.
C. Plan Design Thinking workshops at the beginning and at the end of the development
project.
D. Initiate Design Thinking related activities at the beginning of the development
project.
Correct Answer: A

28. You are in the ideation phase and you want the team to brainstorm ideas for solving
the challenge. However, the team is not generating enough ideas. As coach, how do you
manage this situation? Note: There are 2 correct answers to this question.
A. Add additional members to the team.
B. Step in as soon as the team creates "wild ideas" to refocus the team and increase the
number of ideas generated.
C. Make sure the team creates good brainstorming questions
D. Influence the energy level in the team by pushing them, for example, with questions
like "What would superman do?"
Correct Answer: C, D

29. What is the main lesson of the "Design a Chair" mini-exercise? Note: There are 2
correct answers to this question.
A. The phrasing of the design challenge influences the results
B. Need and demand are key when phrasing a design challenge
C. Feasibility is the key when phrasing a design challenge
D. Design is key when phrasing a design challenge.
Correct Answer: A, B
30. What is the goal of creating a "persona"? Note: There are 2 correct answers to this
question.
A. To build a common ground within the team on an emotional level.
B. To put a human face on otherwise abstract data about users
C. To identify the pain points of the users and to develop empathy
D. To identify extreme users and understand their needs
Correct Answer: B, C

31. What are the main objectives of the "charretting" technique? Note: There are 2
correct answers to this question.
A. Design Thinking challenges into one
B. Speed up the synthesis phase.
C. Collaboratively evaluate potential areas for a given project scope
D. Discuss with project sponsors if the scope is fuzzy or unclear Merge multiple
Correct Answer: C, D

32. What would you use to visualize a solution concept in an initial design thinking
workshop? Note: There are 2 correct answers to this question.
A. High-fidelity prototyping
B. The construct and build technique
C. The collage technique
D. A storyboard.
Correct Answer: C, D
33. Who first adopted Design Thinking for business context? Note: There is 1 correct
answer to this question.
A. Michael Porter
B. Hasso Plattner
C. David Kelley.
D. Steve Jobs
Correct Answer: B
34. Why do we create prototypes in Design Thinking? Note: There are 2 correct answers
to this question.
A. To make the design solution tangible.
B. To leverage the creativity of the participants
C. To create good team spirit
D. To get instant feedback and fail early
Correct Answer: A, D

35. What are key activities of a Design Thinking team within the validation phase?
Note: There are 2 correct answers to this question.
A. Prioritize and filter ideas
B. Check on feasibility, viability and desirability
C. Capture feedback and iterate prototype
D. Move from problem to solution space.
Correct Answer: B, C

36. What is the key component of a low-fidelity mock-up that is built to prototype a
software solution? Note:
There is 1 correct answers to this question.
A. Key functionality and screen flow built with traditional materials
B. Data model describing the required application programming interfaces
C. Printout to finalized screenshots assembled in a flip-book.
D. Wire frames demonstrating the screen layout and field sizes
Correct Answer: D

37. As a coach, what do you have to prepare for Design Thinking workshop? Note;
There are 3 correct answers to this question.
A. Workshop agenda and Design Thinking techniques
B. Inspiring ideas for solutions
C. Design Thinking compliant workshop room.
D. Reframed alternatives for the agreed challenge
E. Supplies and material
Correct Answer: A, C, E

38. Why is time boxing important for coaching Design Thinking workshops? Note:
There are 2 correct answers to this question.
A. It establishes the authority of the coach
B. It is pivotal to ensure results are achieved
C. It keeps the number of ideas at a reasonable level.
D. It drives creativity
Correct Answer: B, D

39. What are basic principles of field research? Note: There are 2 correct answers to this
question.
A. Focus on the users who represent your main customer group.
B. Take people out of their context and put them in an inspiring environment
C. What people say is often not what they do, think or feel.
D. Ask a lot of "why" questions to get valuable data
Correct Answer: C, D

40. Why is important to defer judgment during the ideation phase? Note: There are 2
correct answers to this question.
A. After running a good synthesis of the research data, judging would limit the problem
space
B. Ideation is about "making choices" whereas judging ideas would limit the solution
space
C. Ideas are judged later during the prototyping and validation phase together with
potential users.
D. It is important that team members can build on ideas from other people, even a crazy
idea might lead to something meaningful
Correct Answer: C, D

41. Which techniques are typically used in Design Thinking workshops? Note: There are
2 correct answers to this question.
A. Low-fidelity (lo-fi) prototyping
B. Six Sigma
C. Point of view
D. Lean management
Correct Answer: A, C

42. What activities do you perform in the Synthesis phase? Note; There are 3 correct
answers to this question.
A. Derive insights
B. Establish a "divergent" state of mind.
C. Generate ideas
D. Share raw data
E. Establish a "convergent" state of mind
Correct Answer: A, D, E

43. Which of the following questions is an open-ended interview question? Note: There
is 1 correct answer to this question
A. Do you think we should display the user profile on the left?
B. Why is the user interface confusing?
C. Is it difficult to fill out the displayed form?
D. Do you like the user interface?
Correct Answer: B

44. Which phases in a Design Thinking process focus on the problem space? Note: There
are 2 correct answers to this question.
A. Implementation
B. 360° research
C. Ideation
D. Synthesis.
Correct Answer: B, D

45. Why is the important to run the first minutes of the brain dump exercise in a silent
mode? Note: There are 2 correct answers to this question.
A. It prevents discussion in order to lower political barriers
B. It helps to stay away from the solution mode.
C. It ensures that all participants focus on the topic
D. A challenge-related comment would influence the divergent perspectives
Correct Answer: A, D

46. Which of the following rules apply to the brainstorming technique? Note: There are
2 correct answers to this question.
A. Have one conversation at a time.
B. Use a random selection of ideas
C. Use a predefined selection of ideas
D. Encourage wild ideas
Correct Answer: A, D

47. What are activities during the 360° research phase? Note: There are 2 correct
answers to this question.
A. Point-of-view research
B. Analogous research
C. Business plan research
D. Adjacent research.
Correct Answer: B, D

48. Within business process related software implementation projects, in which phases
would youtypically apply Design Thinking? Note; There are 2 correct answers to this
question.
A. Realization
B. Project preparation
C. Blueprinting.
D. Final preparation for go live
Correct Answer: B, C
49. What rules do you apply when defining a design challenge? Note: There are 3
correct answers to this question.
A. The design challenge needs to be aligned and defined together with the client.
B. The design challenge should have the right balance between open and close phrasing
C. After completing the scoping phase, the design challenge cannot be rephrased
anymore.
D. The design challenge sets the scope for a Design Thinking project.
E. The design challenge has to refer to a concrete persona in the context of the problem
space
Correct Answer: A, B, D

50. What are techniques for reframing a design challenge? Note: There is 1 correct
answer to this question.
A. Storytelling.
B. Using 2-by-2 axis mapping
C. Brainstorming key expressions
D. Using casual mapping
Correct Answer: A