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Collecting File Director Logs
Products / Topics : File Director
Categories
Appliance, Windows Client
Created Date
Apr 14, 2019 5:17:24 PM
Last Modified Date
Dec 20, 2024 9:20:49 AM
How To
This document How to collect File Director Logs.
How To - Answer
Windows Client Logs
You can enable/disable Windows Client logging in one of the following two ways:
Launch the Ivanti Support Toolkit (https://forums.ivanti.com/s/article/Ivanti-Support-Toolkit) and select
the Logging tab. Under UEM > File Director, check/un-check the box to enable/disable logging. Logs
can be found in directory you specified as soon as you disable logging (they are initially created in
C:\ProgramData\AppSense\DataNowLogs and then copied to your specified location).
In the system tray, hold down SHIFT + right click the File Director tray icon then select Diagnostics.
From here you can start/stop logging. You can also enable verbose debug and driver tracing which is
also very useful for Support. Logs can be found here - C:\ProgramData\AppSense\DataNowLogs.
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Appliance Logs
Appliance logs can be generated and downloaded from the Admin Console (https:// (https://)
<servername>:8443). Simply click the 'Download Appliance Log and Configuration report bundle'.
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If you have a cluster of appliances, you can download the logs for each node (appliance) from the Cluster
tab in the Admin Console.
Uploading Logs
Files can be uploaded to Ivanti Support via your support case at https://support.ivanti.com
(https://support.ivanti.com)
Applies to
File Director - File Director 2018.1.*, File Director 2018.3.*, File Director 2019.1.*, File Director 2019.3.*, File
Director 2020.1.*, File Director 2020.3.*, File Director 2021.1.*, File Director 2021.3.x, File Director 4.3.*, File
Director 4.4.*, File Director 4.5.*
Article Number : 000045723
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