EMPLOYEE SATISFACTION
AT METLIFE IN SURAT
Research Methodology
Submitted to Hormaz Patel
The Surat People’s Co-op Bank College of Business Administrat
03/05/09
Udhna
Presented by
2
Tulsiram B. Parihar
46
Ankit R. Mevada
37
03/05/09
Problem of Research
3
Employees are not satisfied in the MetLife at
the Surat branch.
Employees are not satisfied with salary
Employees are not satisfied with benefits
Employees are not satisfied with bonuses
Employees are not satisfied with workload
Employees are not satisfied with flexibility of
work hours
Employees are not satisfied with working
environment
Leadership quality of superior is not good
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Objective of study
4
To find out satisfaction of the employees
To know the category describe according to their
job
To know how manager leading their agency
To know different department and in that each
department how many manager are worked
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Benefits of study
5
Researcher will know about employee
satisfaction.
With the help of research MetLife
concludes the training and seminars
program to employees.
According to the best describe the job
employee can replaced .
By research researcher will know that
how subordinates are fell about the
superior.
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Research design
6
Study had defined lots of problem so
that researcher selects the
exploratory research design.
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Data collection and
7 sampling
In research that RESEARCHER are collected
the data from MetLife Surat Branch,
MetLife India Insurance Co. Ltd
301 and 310, 21st century Bldg,
Nr. Empire State Bldg and WTC,
Above Sankalp Rest, Ring Road,
Surat – 395002
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Data collection and
8 sampling
qTool are used to collected the data is
questionnaire
Method sampling that is select census
survey of MetLife Surat branch
(employees).
Sampling size of the research are 50
employees
Sampling area is office of MetLife in the
surat(ring road) 03/05/09
9
Data Analysis
and
Interpretation
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Q.1 SELECT YOUR DEPARTMENT THAT
CURRENTLY WORKING?
10
Purpose: to know how many employee are working different
department.
Interpretation:- 64% of employee are worked as sales department,
20% of employee are marketing department, rest of 16% are
operation, training, it and others.
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Q.2 what category BEST describe your
job?
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Purpose: to find out that how many employees will worked as manager,
professional, technical, sales representing, administrative staff, group leader,
and customer services.
Interpretation:- as a research researcher found that 26% of employees
are manager, 20% are group leader, 16% are customer services, and
rest of 38 % are worked as technical, sales representative,
administrative staff and other. 03/05/09
Q.3 How long has employees worked
at MetLife?
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Purpose: To know how many employees are joined at MetLife.
Interpretation:- as researcher found that 40% of employees are
joined the branch less than 3 months, 20% of employees are joined the
branch 3 months to 1 year,
32% of employees are joined the branch 1 year to 3 year, and rest are
joined at after 3 years 03/05/09
Q.4 Rate the following statements:
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A. Salary: to find out satisfaction of employees for salary
Interpretation:- as researcher found that 38% of employees are very
satisfied, 48% are somewhat satisfied, 14% are neutral.
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Q.4 Rate the following statements:
14
B. Benefits: Given by benefits of employees by the MetLife that
employees are satisfied or not.
Interpretation:- as researcher found that 40% of employees are very
satisfied, 38% are somewhat satisfied, 20% are neutral and 2% are
very dissatisfied.
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Q.4 Rate the following statements:
15
C. Frequently and amount of bonuses: to know about the satisfaction
level of bonuses given by MetLife.
Interpretation:- as researcher found that 42% of employees are very
satisfied, 36% are somewhat satisfied, 16% are neutral and 06% are
somewhat dissatisfied.
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Q.4 Rate the following statements:
16
D. Connection between pay and performance: according to the performance
MetLife pay or not, employees are satisfied or not.
Interpretation:- as researcher found that 38% of employees are very
satisfied, 42% are somewhat satisfied, 18% are neutral and 02% are
somewhat dissatisfied.
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Q.4 Rate the following statements:
17
E. Job security: employee are feel to job secured or not.
Interpretation:- as researcher found that 32% of employees are very
satisfied, 32% are somewhat satisfied, 32% are neutral and 04% are
somewhat dissatisfied.
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Q.4 Rate the following statements:
18
F. Workload: how much work load has been felled by employees of MetLife.
Interpretation:- as researcher found that 24% of employees are very
satisfied, 30% are somewhat satisfied, 38% are neutral and 04% are
somewhat dissatisfied, 04% are very dissatisfied.
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Q.4 Rate the following statements:
19
G. Flexibility of work hours: finding out satisfaction level of work hours.
Interpretation:- as researcher found that 36% of employees are very
satisfied, 42% are somewhat satisfied, 14% are neutral, 06% are
somewhat dissatisfied,02% are very dissatisfied.
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Q.4 Rate the following statements:
20
H. Physical working environment: With physical working environment
employees are satisfied or not.
Interpretation:- as researcher found that 58% of employees are very
satisfied, 40% are somewhat satisfied, 02% are very dissatisfied.
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Q.4 Rate the following statements:
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I. Opportunities for advancement: will given by advancement opportunities
employees are satisfied or not.
Interpretation:- as researcher found that 48% of employees are very
satisfied, 42% are somewhat satisfied, 06% are neutral, 04% are
somewhat dissatisfied.
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Q.4 Rate the following statements:
22
J. Opportunities to work on interesting projects: satisfaction level of projects
that given by MetLife.
Interpretation:- as researcher found that 30% of employees are very
satisfied, 54% are somewhat satisfied, 14% are neutral, 02% are
somewhat dissatisfied.
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Q.4 Rate the following statements:
23
K. Access to company – sponsored training and seminars: by conducting
training and seminars will employees are satisfied or not.
Interpretation:- as researcher found that 32% of employees are very
satisfied, 38% are somewhat satisfied, 18% are neutral, 04% are
somewhat dissatisfied.
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Q.4 Rate the following statements:
24
L. Ability to influence decisions that affect you: by taking decision of MetLife
that satisfied or not..
Interpretation:- as researcher found that 28% of employees are very
satisfied, 36% are somewhat satisfied, 32% are neutral, 04% are
somewhat dissatisfied.
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Q.4 Rate the following statements:
25
M. Opportunities to use new technology: to find out by using new technology
employees are satisfied or not.
Interpretation:- as researcher found that 34% of employees are very
satisfied, 34% are somewhat satisfied, 24% are neutral, 06% are
somewhat dissatisfied, 02% are very dissatisfied
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Q.4 Rate the following statements:
26
N. Communication to superior: to find out that employee of MetLife are satisfied
with communication to superior.
Interpretation:- as researcher found that 48% of employees are very
satisfied, 42% are somewhat satisfied, 06% are neutral, 04% are
somewhat dissatisfied.
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Q.4 Rate the following statements:
27
O. Recognition received from our superior: by recognizing from employee to its
superior are satisfied or not.
Interpretation:- as researcher found that 48% of employees are very
satisfied, 42% are somewhat satisfied, 06% are neutral, 04% are
somewhat dissatisfied.
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Q.5 what are your superior’s
leadership qualities?
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Interpretation:- as researcher found that 48% of employees are very
satisfied, 42% are somewhat satisfied, 06% are neutral, 04% are
somewhat dissatisfied.
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Q.6 Your overall satisfaction
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Overall satisfaction of employees : Average of the rating question.
Interpretation:- as researcher found that 39% of employees are very
satisfied, 40% are somewhat satisfied, 17% are neutral, 03% are
somewhat dissatisfied and 01% are very dissatisfied.
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Q.7 Your Manager
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A. Effectively leads the department
Interpretation:- as researcher found that 52% are strongly agreed
that managers effective leads the department, 42% are somewhat
agreed, 06% are said neutral.
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Q.7 Your Manager
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B. Communication well with subordinates
Interpretation:- as researcher found that 60% are strongly agreed
that managers communicate well with subordinates department, 32%
are somewhat agreed, 08% are said neutral.
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Q.7 Your Manager
32
C. Recognizes good work
Interpretation:- as researcher found that 56% are strongly agreed
that managers are recognizes the subordinate good work , 40% are
somewhat agreed, 04% are said neutral.
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Q.7 Your Manager
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D. Had good leadership qualities
Interpretation:- as researcher found that 60% are strongly agreed
that managers had good leadership qualities , 34% are somewhat
agreed , 06% are said neutral.
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CONCLUSION
34
Employees are satisfied in MetLife at the
surat branch
Employees are satisfied in the MetLife at the
Surat branch.
Employees are satisfied with salary
Employees are satisfied with benefits
Employees are satisfied with bonuses
Employees are satisfied with workload
Employees are satisfied with flexibility of
work hours
Employees are satisfied with working
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RECOMMENDATIONS
35
If MetLife will increase its benefits structure, the
sales of MetLife will increase by getting motivation
of monetary rewards.
By increasing opportunities of worked at new
projects given to employees they became more
completive so that satisfaction level was increased.
By taking survey of managers researcher found
manager had good leadership qualities, communicate
well with subordinates, effective leads the
department.
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BIBLIOGRAPHY
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http://www.surveyconsole.com
G.C.BERI
03/05/09
