Knowledge Management & Expert System Module-3
We are in a knowledge-base society!
Most of our work is information based Organizations compete on the basis of knowledge Products and services available in the society are increasingly complex Life-long learning is inevitable needed
Why KM in knowledge-base business economy?
Foster innovation
By encouraging the free flow of ideas
Improve customer service
By streamlining response time
Boost revenues
By getting products and services to market faster
Enhance employee retention rates
By recognizing the value of employees knowledge and rewarding them for it
Streamline operations and reduce costs
By eliminating redundant or unnecessary processes
Knowledge:
Awareness and understanding of a set of information and the ways that information can be made useful to support a specific task or reach a decision
Knowledge management system (KMS):
Organized collection of people, procedures, software, databases, and devices used to create, store, share, and use the organizations knowledge and experience
The role of IT in KM
Information technology, by itself is not KM However,
KM is often facilitated by IT IT provides solutions to KM IT is a tool to increase the efficiency and capability of KM
IT, as a facilitator of KM facilitates document management, data storage, access of information, the dissemination, exchange and sharing of ideas
Creating more values via IT
Enhancing efficiency! Higher productivity!
Knowledge
The new strategic framework of IT
Focus - to identify key technology focus areas where organization has competitive advantages Market relevance - to adopt a demand-led, market-driven approach in driving the innovation and technology programme Industry participation - to closely involve the industry in defining the key focus areas and other stages of innovation and technology development
Leverage - applied R&D and commercialization of applied R&D deliverables Better coordination - to strengthen coordination among various technologyrelated institutions and the industry
Technology
Digital entertainment VoIP Broadband Wireless Access (BWA) IPv6 The regulation of SPAM IT Professionalization
Tools for capturing and using knowledge include:
Data mining and business intelligence Enterprise resource planning tools, such as SAP Groupware
Examples of specific KM products
IBMs Lotus Notes, Domino Microsofts Digital Dashboard, Web Store Technology, Access Workflow Designer
Artificial Intelligence
Artificial intelligence (AI): ability of computers to mimic or duplicate the functions of the human brain AI-based computer systems have many applications in different fields, such as:
Medical diagnoses Exploration for natural resources Determining what is wrong with mechanical devices Assisting in designing and developing other computer systems
Artificial intelligence systems: people, procedures, hardware, software, data, and knowledge needed to develop computer systems and machines that demonstrate the characteristics of intelligence
The Nature of Intelligence
Learn from experience and apply knowledge acquired from experience
Example: computerized AI chess software
Handle complex situations Solve problems when important information is missing Determine what is important React quickly and correctly to a new situation Understand visual images
Perceptive system: approximates the way humans hear, see, or feel objects On a limited basis with machine-vision hardware and software
Process and manipulate symbols
Be creative and imaginative
Example: writing short stories
Use heuristics
Obtaining good solutions (rather than the optimal) through approximation
Expert Systems
Hardware and software that stores knowledge and makes inferences, similar to a human expert Used in many business applications Robotics- Mechanical or computer devices that perform tasks requiring a high degree of precision or that are tedious or hazardous for humans Contemporary robotics combines high-precision machine capabilities with sophisticated controlling software Many applications of robotics exist today Research into robots is continuing
Vision Systems
Hardware and software that permit computers to capture, store, and manipulate visual images and pictures Used by the U.S. Justice Department to perform fingerprint analysis Can be used in identifying people based on facial features Can be used with robots to give these machines sight
Natural Language Processing and Voice Recognition
Natural language processing: allows the computer to understand and react to statements and commands made in a natural language, such as English Voice recognition involves converting sound waves into words
Learning Systems
Combination of software and hardware that allows the computer to change how it functions or reacts to situations based on feedback it receives Learning systems software requires feedback on the results of actions or decisions Feedback is used to alter what the system will do in the future
Neural Networks
A program that is constructed of multiple artificial neurons which interact with one another and "learn" a model used to take intelligent action Computer system that can simulate the functioning of a human brain Ability to retrieve information even if some of the neural nodes fail Fast modification of stored data as a result of new information Ability to discover relationships and trends in large databases Ability to solve complex problems for which all the information is not present
Expert Systems
Like human experts, computerized expert systems use heuristics, or rules of thumb, to arrive at conclusions or make suggestions Used in many fields for a variety of tasks, such as:
Designing new products and systems Developing innovative insurance products Increasing the quality of healthcare Determining credit limits for credit cards Determining the best fertilizer mix to use on certain soils
When to Use Expert Systems
Develop an expert system if it can do any of the following: Provide a high potential payoff or significantly reduce downside risk Capture and preserve irreplaceable human expertise Solve a problem that is not easily solved using traditional programming techniques Develop a system more consistent than human experts Provide expertise needed at a number of locations at the same time or in a hostile environment that is dangerous to human health Provide expertise that is expensive or rare Develop a solution faster than human experts can Provide expertise needed for training and development to share the wisdom and experience of human experts with a large number of people
COMPONENTS OF EXPERT SYSTEM
Participants in Developing and Using Expert Systems
Domain expert: individual or group who has the expertise or knowledge one is trying to capture in the expert system Knowledge engineer: individual who has training or experience in the design, development, implementation, and maintenance of an expert system Knowledge user: individual or group who uses and benefits from the expert system
Credit granting and loan Plant layout and manufacturing analysis Hospitals and medical facilities Stock picking Probability of contracting diseases, lab analysis, home Catching cheats and terrorists
Gambling casinos diagnosis, appointment scheduling
Applications
Budgeting
Help desks and assistance Employee performance Games evaluation Crossword puzzles Information management and Virus detection retrieval Uses neural network technology Uses bots Repair and maintenance AI and expert systems embedded Telephone networks, aerospace equipment in products Antilock braking system, Shipping and marketing television Warehouse optimization
Prototype testing programs Restocking, location
Online Analytical Processing
OLAP
Enables mangers and analysts to examine and manipulate large amounts of detailed and consolidated data from many perspectives Done interactively in real time with rapid response
OLAP Analytical Operations
Consolidation
Aggregation of data
Drill-down
Display detail data that comprise consolidated data
Slicing and Dicing
Ability to look at the database from different viewpoints
Data Mining
Main purpose is to provide decision support to managers and business professionals through knowledge discovery Analyzes vast store of historical business data Tries to discover patterns, trends, and correlations hidden in the data that can help a company improve its business performance Use regression, decision tree, neural network, cluster analysis, or market basket analysis
Data Visualization Systems
DVS
DSS that represents complex data using interactive three-dimensional graphical forms such as charts, graphs, and maps DVS tools help users to interactively sort, subdivide, combine, and organize data while it is in its graphical form
Data visualization is the study of the visual representation of data, meaning "information that has been abstracted in some schematic form, including attributes or variables for the units of information Visual Data Mining (VDM) is a new approach for exploring very large data sets, combining traditional mining methods and information visualization techniques.
Visualization for Data Mining Huge amounts of information Limited display capacity of output devices
Why Visual Data Mining
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VDM takes advantage of both, The power of automatic calculations, and The capabilities of human processing.
Human perception offers phenomenal abilities to extract structures from pictures
Levels of VDM
No or very limited integration
Corresponds to the application of either traditional information, visualization or automated data mining methods. Visualization and automated mining methods are applied sequentially. The result of one step can be used as input for another step.
Loose integration
Full integration
Automated mining and visualization methods applied in parallel.
Combination of the results.
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Adaptive Data Visualization System Properties
Interactive and adaptive Correctness Maximizing Domain knowledge integration achieved by choosing proper association function transformation functions during visualization process. Interactive/ Provide mechanism for views to adjust or change transformation functions during visualization process. Interaction allows user to guide visualization system step by step to display/ clarify what is of interest.
Methods of Data Visualization
Different methods are available for visualization of data based on type of data
Data can be Univariate Bivariate Multivariate
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Univariate data
Measurement of single quantitative variable Characterize distribution Represented using following methods
Histogram Pie Chart
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Histogram
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Pie Chart
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Bivariate Data
Constitutes of paired samples of two quantitative variables Variables are related Represented using following methods
Scatter plots Line graphs
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Scatter plots
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Line graphs
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Multivariate Data
Multi dimensional representation of multivariate data Represented using following methods
Icon based methods Pixel based methods Dynamic parallel coordinate system
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Icon based Methods
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Pixel Based Methods
Approach:
Each attribute value is represented by one colored pixel (the value ranges of the attributes are mapped to a fixed color map). The values of each attribute are presented in separate sub windows.
Examples:
Dense Pixel Displays
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Dense Pixel Display
Approach:
Each attribute value is represented by one colored pixel (the value ranges of the attributes are mapped to a fixed color map). Different attributes are presented in separate sub windows.
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