Helping enterprises overcome

todays multi-fold challenges

Dynamic Business
Environment

Underperforming
IT Assets

Rapid Technology
Disruptions

Changing Business Environment

The impact on your business

New Business Models

Are you flexible enough to change?
Change quickly?
Outsourcing
Are you able to create significant value, or just cut
costs?
Changing workforce
Are old ways of working clashing with the
new generation?

Underperforming IT assets
The impact on your business
You have made sustained IT investments to improve
processes and productivity
Improved topline and bottom line. For a while.
Over time, the bottom line starts slipping
Expensive hardware refreshes
Costly legacy application fixes
Escalating IT Team costs
System and app downtimes become frequent
Productivity nosedives

Rapid Technology Changes

Client Myriad of
technologies , forms and sizes
Application Frame works
Obsolete hardware
Exploding data volumes
Structured is only 15%
Unstructured is now 85%

Delivery Models
Cloud
Hybrid

Mobile
telephony

Fragmented
Communications

Unified
Communications

Proprietary,
on-site software
delivery
Traditional
Usage of
Server resources

Stand-alone
productivity

In-house
processes

Cloud computing
SaaS

Virtualization

Collaboration

Outsourcing

New, disruptive technologies and processes

Fixed
telephony

Market evolution and disruption

Traditional technologies and processes

Disruptive Technology Changes

IT for business
What the future looks like

Social
Media

Mobile
Analytics
Cloud / IT
in a box

Path of enterprise 2.0

Big Data

Your priorities
Business
Drive growth
Attract and retain new
customers
Cost efficiencies
Build corporate brand
equity

IT
Mitigate Risk
Support business initiatives
Reduce IT costs, enable
efficiencies
Ensure compliance

Change the Traditional Equation - 75:25

Simplifying IT infrastructure, reducing running costs
and refocusing IT resources on projects that will help
the business grow.

Maintain Competitive Edge

Get high performance, cost efficiencies, sustained profits
Business challenges
Complex IT infrastructures
Hassle in managing IT
resources
Increasing expenditure on
IT hardware and software
Dynamic IT environments
Market Parameters
Increased cost
pressure

Customer focus &

Customer
Relationship

Business
transformation

Time to market
Reduced product
life cycle

Structural Market
changes

Globalization
Market
deregulation

Key Benefits
Saves on funds invested in
gaining knowledge of
system operations
Availability of technical skills
Improves efficiency in core
processes
Concurrent availability of 24x7 IT
services
Increase profits
Invigorate growth
Innovate products

IT taking a business approach

Mobile, PC, Tabs

Employees,
Contractors,
Privileged Users

Customers

Portals

Network & Security

Servers & Storage
Applications

Supply Chain
Social Media

Information

(Suppliers)
Directories/Unified
Identity Management
Partners

Web

Operating Platforms

Consulting
IS Strategy &
Organization

IT Strategy and Governance

IT Transformation
Enterprise Architecture

Cloud Ready Infrastructure

Quality Assurance and Testing

ASSESS &
EVALUATE

PLANNING
Gap Analysis

IT Review
(quick scan)
MANAGE

Information Security & Risk Management

Roadmapping
Requirement
Management

IT Service
Management

Application Modernization

Business Continuity & Disaster Recovery

Business Process
Engineering

VISION

TCO &
Benchmarking

Mobility Strategy

Business-IT
Alignment

Quality Control &

Testing

IS Risk
Project Management Management
Project Portfolio
Management

Business centered
innovative approach

Solutions for your business needs

End to end delivery, faster ROI , lower TCO, secure & scalable

Data Center Transformation

Data Centre Transformation
Virtualization & Consolidation

Business
Services

CxO &
Directors

Email

www

CRM

ERP

SAP

Business Alignment

Operation
Intelligence

Service Level
Agreements

Governance &
Compliance

UC
Capacity
Planning

Reporting

Data Centre Design & Transformation

Operation Oversight

Storage & Backup Solution

Enterprise Management Solutions

Operations
&
Engineering

Change & Configuration

Management (CMBD)
Asset
Management

Discovery, Correlation, Consolidation

and Event Monitoring

Disaster Recovery Solution

Cloud Infrastructure

Application Performance Identity, Access & Security & Behavior

Management
Monitoring
Location Monitoring
Virtualization
Service to
Root Cause
Management
Application Mapping
Analysis

Incoming
Data

Network

Security

Applications

Users

Servers

Other

Network & Security

Network and Security Solutions
Network Solutions IP Telephony Solutions Video Conferencing Solutions IP Surveillance Solutions
Security Solutions Identity Access and Management
Train
Manage
Consult
Implement
Operate
Audit
Secure Development
Lifecycle
Strategy & Planning

Information Risk
Advisory
Advisory

Secure Design Architecture

& Development

Assurance
Transformation

Security
Convergence

IDM Implementation
Privileged
ID Management

Command & Control

Converged Access

Strong Authentication

Code Review, Testing

& Release

Users

Identity
Management

Endpoints/Devices

Wireless LAN Mobility Services

Voice

Security

Location

Guest Access

Mobile Data
Unified Network
Wired

Wireless

Network Security

Management

Business and Collaboration Applications

Data Video Analytics

Vulnerability
Assessment
Vulnerability
Assessment
Phishing Diagnostic
Vulnerability
Management Lifecycle

Mobile Device Security

Encryption
Security Management
Internal Security
Identity & Access Mgmt
Perimeter Security
Storage Security
Physical Security

Information Management
Strategic
Tactical

Strategic
Operational

Integrated business
execution and
management.

Improve business
effectiveness

Scope

Scope

Scorecards, Analytics
Corporate Portal
Inter-departments

Focused
Opportunistic

Performance Management
Pervasive

Business Intelligence

Process efficiency or
cost reduction

Scope
Excel
Department

Measure

Dashboards
Interactive query
Intra-department

Optimize

Decide & Manage

Agility with change

and innovation.

Scope
Integrated corporate
performance
experience.
Communicate actions
about one version of
the truth.

Lead and Innovate

Increasing business value

Back

Insight

What happened?

What is happening?
Scorecard & Dashboard

Reporting

Why?
Analytics

Strategy
Single
Data Model

What will happen?

Forecasting

What do I want to happen?

Planning, Budgeting,
Consolidation
Process requires past information,
present conditions and future outcomes

16

Collaboration and Communication

Email
Calendar
Shared tasks
Document management
Contacts
Personal productivity, etc

Facebook
Twitter
Blogs
Wikis
Discussion forums
IM/SMS, etc

Traditional
Collaboration Tools

Web conferencing
VoIP
Video conferencing
Mobile phones
Traditional phones, etc

Collaboration
&
Communication
Social
Collaboration Tools

Communications
&
Conferencing Tools

Back

 Creating applications to run

anywhere, accessing data sources
around the world like they were in
the next room

FoxPro
Delphi
Access/VBA

Tooling

Stage 5- Modernize

To-Be
To-Be System
Design

Stage 4- Refactor

As-is
Legacy System
Design

Platform
Database

Set-Up
Templates

Informix 4GL

Target System

Intermediate Object
Model

Java

Language

Progress 4GL

Stage 3- Transformation

Power Builder

Parser

Oracle Pro*C

Workbench

Service Oriented Architecture

(SOA) that is fast and reliable

Oracle Forms

Stage 2-Preparation

n-tier architecture can not only

run in the cloud, but can run in
multiple clouds (n-cloud).

Stage 1- Assessment

Legacy
System

Visual Basic

Transform

Application Modernization

C#

Target
Architecture
JEE
.NET
.ADF

Rational Design &

Development Tools
Eclipse Visual Studio

Being able to generate and enhance

very rich user experiences

.SOA
RIA

Application Testing
Iterative

Business
Requirement Analysis
Determine business
objectives for
performance testing
Identify the critical
business processes
Tool Selection
Identify critical Key
Performance Indicators
(KPMs)
Develop performance
test strategy

Load Testing

Business Process
scripting Design &
Development

Execute Load
Scenarios

Analysis & Tuning

Reporting &
Recommendations

Validate the business

process

Execute performance
Measurement

Analyze interim results

and identify Bottlenecks

Fix Bottlenecks

Design/Develop/Build
the performance test
scripts

Profiling

Confirm Performance
Targets

Prepare & present final

report &
Recommendations

Unit test for any

parameterization & Data
correlation

Performance debugging
Monitor KPMs as
identified

Metrics reporting

Validate changes

Tuning
recommendations

Develop the
performance load
scenarios

Reliability Testing

Volume Testing

Scalability Testing

Failover Testing

Enterprise Application Integration

Custom
Applications

You can integrate

Legacy / Mainframe system

Client-Server application
Web application
e-Commerce
ERP / CRM / HRMS application
Custom application

Legacy
Applications

E-Commerce
Applications

Advantages
Real-time
Integrate and Connect between systems
Secure and Scalable
- Lower Total Cost of Ownership
- Lesser development and support cost
- Faster Build

Client/Server
Applications

Web Objects

Back

Application Management

Cloud

Resource pooling
Highly redundant
Highly available
Rapidly deploy new servers

Easy to deploy
Reconfigurable while services are running

HYBRID
CLOUD
CLOUD
EXPLOITATION
CLOUD
FOUNDATIONS
CLOUD
EXPERIMENTATION

Optimizes resources by doing more with less

Scalable

VIRTUALIZATION

Organizing the Clouds

Testing-as-a-Service

Management/Governance-as-a-Service

Process-as-a-Service
Information-as-a-Service
Database-as-a-Service

Storage-as-a-Service
Infrastructure-as-a-Service

Platform-as-a-Service

Integration-as-a-Service

Security-as-a-Service

Application-as-a-Service

Cloud Definition Framework

Hybrid Clouds
Deployment
Models

Service
Models
Essential
Characteristics

Common
Characteristics

Private
Cloud

Software as a
Service (SaaS)

Community
Cloud

Public Cloud

Platform as a
Service (PaaS)

Infrastructure as
a Service (IaaS)

On Demand Self-Service
Broad Network Access
Rapid Elasticity
Resource Pooling
Measured Service

Massive Scale
Homogeneity
Virtualization
Low Cost Software

Resilient Computing
Geographic Distribution
Service Orientation
Advanced Security

Our business model is moving up the value chain

L
e
v
e
r
a
g
e
S
a
v
I
n
g
s

Strategic Outsourcing

Total outsourcing of IT to benefit through

business outcome based costs.

Managed Services

24*7 IT environment management for High

Availability of Business Services through ITIL based
process driven service delivery

Business Risk
Management

Virtualization Security, Business

Continuity and Availability Enterprise
Management Solution

IT Infrastructure
Provisioning

LAN/WAN Datacenters/Servers
OS/Database Messaging

Improvements that lead to significant value

Operational Improvements
Technology
Alignment

Business
Alignment

Cost
Efficiency

Speed /
Agility
End User
Satisfaction

Improve application reuse

Increased Utilization of existing technologies and
Consolidate technologies
Integration with business goals and objectives
Applies disparate technologies to specific business challenges and opportunities
Saves resources for strategic activities.
Predictable cost and visible control & management

Ability to identify savings opportunities

Adjust quickly to ever changing business priorities and needs
Reduction in the proliferation of Shadow IT
Improve end user productivity and satisfaction
Continuity of Applications and information

A birds eye view of CIOs landscape

Strategy
& Innovation

IT Services

Operational and Being

Outsourced

Business Application

Infrastructure

Strategic and Remains with

Business Owners

A more granular view of the CIO landscape

IT Business
Management

Risk &
Compliance
Management

Governance

IT Solutions
Delivery

IT Services
Support

P
Outsourced

In sourced

Collaborative

Outsourcing
Management Framework

Application

V
A
L
U
E
C
H
A
I
N

Network

Datacenter

Workplace Management

Helpdesk

Leverage IT across Business Value Chain

Consulting

Business Operation

Procurement

Finance

Sales

Business Excellence Strategy

Customer
Management

Marketing

LOB1

LOB2

Technology
Integrated Business Applications

Robust Infrastructure and

Business Continuity

Outsourcing

IT Outsourcing
This methodology demonstrates a unique ability to

Improve data accuracy leading to enhanced decision making

Improve individual and business productivity
Increase sales velocity and inventory turns
Reduce wastage and leakage, integrated service model
Continue to manage the required IT Need end-to-end during this
engagement

Business Transformation
Solutions

Outsourcing benefits

Value Innovations in
Business-ICT

TCO Structural ICT cost

reduction

Customer value
Growth path
Service Concept
Growth path
Relation
Growth path

Direct Cost immediate ICT Multiple service life-cycle

cost savings
management

Single service
management

Pro-active SLAs Supply

Output driven

Demand/Supply
Efficiency driven

ROI Reduce business &

Process cost

Business Process
Innovations

BPR Service portfolio

Innovation

Joint venture and comakership Comp. edge

driven

Managed Innovation
process Business result
driven

IT Service Management
Process Model
Strategic Processes

Incident
Management

Financial
Management

Problem
Management

IT Service
Continuity
Management

Change
Management

Customer
Management

Capacity
Management

Configuration
Management

Security
Management

Vender
Management

Availability
Management

Release
Management

Database
Management

IT Strategic
Planning
IT Service
Support and
Delivery

System
Management

IT Service Report

Service
Management

IT Service Delivery

Business/IT
Alignment

32

Operational Processes

Tactical Processes

Network
Management
Operations
Management

Service Excellence Is In Our DNA

From recruiting the best staff to pursuing total customer experience passionately, we follow
an outside in approach to delivering services.

THE FOUR PILLARS OF OUR SERVICE DELIVERY EXCELLENCE

Governance

Executive oversight
Explicit alignment of
business and IT strategy
Project prioritization
Budgeting and funding
Enforcement and
adherence
Proactive issue and risk
management

Organization

Business Continuity
Business Sustainability
Business Alignment with
IT
Staff competency
models
Integration across
technology platforms
Technology adoption
Process automation

Operational
Processes

Portfolio management
Enterprise architecture
Infrastructure
optimization
Vendor management
Project / program
management
Application
development/
maintenance

Performance
Management

Performance management
framework
Cost and performance
transparency
Common metrics/targets
definition
Alignment of service
levels and business needs
Corrective action

Our Comprehensive Quality Management Systems

CMM 3

Software

ITIL/Project Mgmt.

Security

ISO 9001:2008 ISO27001 ITIL/ISO20000 (In Progress)

All

Manufacturing

Progressive Integrated Quality Management Processes

Use of Integrated Quality Systems simplifies adherence

& improves Business Services Delivered

Progressives Integrated Managed Services Model

Leased Line

Internet
VPN-Firewall

Client Network

Leased Line/ISDN

Tech-Group Level2

DNS Server

IDS
Time
Server

Web Server
Database
Server

Reporting
Server
Application
Servers

Service Desk

Shift Manager

Field
Support

Tech-Group Level3

CSM Servers
NMS Servers

NOC

Region-3
Tech-Group Level1

Region-1
Region-2
Region-2
Field
Support

Field
Support

Technologies Supported
Client
Desktop
Laptop
Palmtop
Handheld
Devices

Platform &
Application
Windows
Unix
Linux
Exchange
Lotus
SAP
Oracle
SharePoint
Dynamics

Databases

Middleware

Telecom

Security

Network

Oracle
SQL Server
MySQL
Sybase
Informix
DB2

Apache
WebLogic
JBoss
BizTalk
iPlanet
IIS

Avaya
Nortel
Cisco
Microsoft

Checkpoint
ISS
Cisco
Symantec
Juniper
RSA

Routers
Switches
Firewalls
QoS
IDS / IPS

Server &
Storage
HP
Dell
EMC
Netapps
Sun
Hitachi

Virtual / Cloud

Monitoring

Help Desk

Administration

Remediation

Performance
Optimization

Service Level Agreement

Consistent end-user satisfaction
Process based service delivery

Domain expertise on tap SLM

Reduced costs of operations

Single point of contact

NOC
Remote Infrastructure Management
Location NOIDA (NCR)
Seismic Activity Zone 4
Self Owned Earthquake
Resistant building
Less Prone to Hurricanes,
Tornados, Flooding &
Landslides

High Availability
Architecture
Fail Over Servers
Redundant Network
Architecture
Redundant Connectivity

Robust, Modular and

Flexible
Centralized Reporting
Console
Cream of the Crop
Technologies
Structured Resolution
approach

Operations

30 seats
24 x 7
100% Power Backup to last 7 days
Food Court
Ease of Accessibility
In house Training and Conferencing
Facility

Safety Provisions

Secure infrastructure

Smoke Detection
and Fire Suppression
Access Control using
Swipe Card.
24 hours
Surveillance.

Check Point Firewall

Mature Information Security
Policies, ISO 27001
compliant

Expandable and Scalable

Additional 10,000 sq feet of space
available for future growth

Service Delivery Landscape

Pan India

Serving over 130 + locations

Serving 200,000 Users at 100 + clients.
Managing 60,000 incidents a Month.
Managing 10000+ Servers , 150000+
Desktops & 5,000+ Network Devices.
Integrated Service Delivery - Onsite and
Remote Infrastructure Monitoring &
Management.
Web Based Customer Dashboard.
Email & SMS based Alerts and Escalation.
Central Help Desk with call logging
through Email, Toll Free telephone and
Web.
Dedicated Service Excellence Team for
Transition and Service Audits.

Key Technology Partnership

Converged
Infrastructure

Cloud

Platform

Application

Key Customers
Domestic

Manufacturing

Services

Key Customers
Domestic
Govt. &
Education

Pharma &
Healthcare

BFSI

Key Customers
Global

UAE

UAE

Thailand / USA

UAE
UAE

Australia

UAE

Industry Recognition

CRN XCELLENCE AWARD 2011

FOR SYSTEM INTEGRATOR
North Zone 2010 - 11

ITPV AWARD FOR EMERGING

SOLUTION PROVIDER (CLOUD)
2011

FROST AND SULLIVAN AWARD

FOR
DOMESTIC REMOTE
INFRASTRUCTURE MANAGEMENT

SME CHANNELS ACHIEVERS

AWARD FOR TOP SME SOLUTION
PROVIDER 2010 11

AWARDS FROM
HEWLETT PACKARD
LARGEST ENTERPRISE
PARTNER IN INDIA

VAR INDIA AWARD FOR TOP VAR

DELHI 2010 11

TOP PERFORMING
PARTNER HP,INDUSTRY
STANDARD SERVERS
MACAU, 2008

POWER OF YOUNITY
GOLD HP INDIA 2008

AMITY HR EXCELLENCE
AWARD FOR TEAM
EFFORT - 2011
AT THE 8tH ANNUAL
GLOBAL HR SUMMIT

Progressive
In Nutshell
Mission
Progressive is committed to, continuously build a
Customer Centric Service Delivery Organization,
through the integration of people, processes and
technologies, in order to, continuously move up
the Value Chain, while driving the costs down, so
as to maximize value delivered to our customers.

Who We Are
A trusted partner to our customers
who strive to improve business
performance by simplifying and
reducing IT costs.

Number of Employees 1000 +

Established in 1998. Pan India presence today covering 130 +
locations country wide
Over 13 year of success in business , experience in infrastructure
projects delivery , Outsourcing & consulting services
Executive Management Team with a average experience of
over 20 years in the industry

24X7X365 Managed Service Delivery Capability

HR practices modeled on PCMM Level3
International Subsidiaries in The Middle East

An extension to our customers IT

departments solving their unique
technology challenges through superior
people, platforms, applications
expertise and a commitment to service
excellence.

44

Corporate Social Responsibility Associated with Smile

Foundation and Chinmaya Mission for social welfare

Our Value Proposition

Large Enough to Deliver , small Enough to Care

Value Canvas: Design , Build, Deploy, Manage &

Optimize.
Specialized: Complete IT Outsourcing
Right Size, Right Skills: Undivided Attention
Passionate Service Delivery: Service Excellence is
in our DNA
Incessant: Relationship Focus and Sustained Value
Quality Assurance: Integrated Quality
Management Program
Future Ready: Hybrid IT Delivery Models

Stretching, delivering, always!