Nidhi Shukla
XISS
Corporate Etiquette
For Women
What Defines a Lady?
This is ME..
I may be the saree kind or the skirt kind But I wear my heart on my sleeve
I may be the homemaker type or the breadwinner type But I labour
through my day and night
I may be the yes to all sort or the no to all sort But I end up doing
everything that needs to get done
I may be the Calvin Klein shopper or the Nirali shopper But there are
people I value higher than my purchases
I may be the masterchef breed or the dial-a-pizza breed But I believe that
good thoughts provide true nourishment
I may be the fair skin make or the wheatish complexion make But my
ethics are much beyond than skin-deep
Dont judge me..dont jacket me..
I am a little girl each time I cry myself to sleep..
I am a daughter each time I move away from my parents..
I am a sister each time I provide the much needed advice..
I am a wife each time I save the last bite of the chocolate..
I am a mother each time I clean up the mess that someone else creates..
But you will need the woman in me..
In every smile and every mile
In every tear and every cheer...!!!
Cheers to Womanhood!
es, women have had fulfilling careers, made decisions for themselves without having to consult the man in their
Where women stand
Women today, Have fulfilling careers,
make decisions for themselves
Purchase houses,
Manage finances
Buy cars .... You name it and they can do it
But...
It's still refreshing to see these
accomplished women act in a ladylike
manner.
What is being ladylike?
This
does not mean
offering a limp handshake or
backing down in a negotiation.
getting run all over in a
relationship.
It
simply means remaining civil
and dignified in all social and
professional situations.
How does it help me?
Learning proper etiquette helps
instil confidence
makes me more attractive than
someone who isnt sure of how to
act in any given situation.
When you have good manners, you
may find that you have a much
more pleasant time wherever you
go.
Elements of
Relationships
Self respect
Mutual respect
Compassion
Co-operation
Mutual trust
Commitment
This is what etiquette gives you in
all relationships a professional
Professional Image,
Summary
Personal appearance
Clothes and dress code
Hair styles, colour and
cleanliness
Accessories and make-up
Posture
Skin and nails
Perfume
Types of Etiquette
Social
Etiquette
Corporate Etiquette
Meeting Etiquette
Telephone Etiquette
Dining Etiquette
Most of the norms of behaviour are
gender neutral and we like it that
way dont we?
Common Etiquette Mistakes
Making introductions in the wrong
order.
Showing up late for an important
appointment.
Talking on your cell at the table or
during events.
Improper napkin use.
Drinking too much at functions.
Improper uses of email.
Walking into a persons cubicle without
asking permission.
What is Corporate
Etiquette ?
Corporate Etiquette refers to set of
rules an individual must follow while
he/she is at work.
Corporate Etiquette refers to behaving
sensibly and appropriately at the workplace
to create an everlasting impression.
We cant behave the same way at work
place as we behave at our homes. One
needs to be professional and organized
Make a Good First
Impression
Avoid slang
Establish eye contact
Avoid the hug
Avoid a limp handshake
Always introduce yourself
Know who should be introduced first
Higher-ups first
Females before males
Clients first
Present a business card
If a higher up, only do this if they do it
first
Dress for Success
Dress
for the occasion
Avoid over-accessorizing
Dress should not be
too gaudy,
too short, or
too tight
Think of Casual Friday as if it were an
ordinary day without a necktie or
business suit and, you still have to
look professional!
Cubicle Etiquette
Others
can hear what you say,
and could judge you by your
words.
Keep personal phone
conversations to a minimum.
Dont be a cubicle lurker.
Keep your cubicle neat and
uncluttered.
E-mail etiquette
1.
2.
3.
4.
5.
E-mail only those to whom the
message pertains
M-ake a point to respond promptly
A-lways check spelling and
grammar
I-nclude your telephone number in
your message
L-earn nettiquette
What you write can be forever
stored!!
International Business
Etiquette
Knowing
the language makes an
excellent impression on the people
you are doing business with.
Be mindful of time zones.
work hours vary from country to
country. This is important when
scheduling meetings or conference
calls.
Know the holidays that will be observed
Travel Dos and Donts
While flying, remember:
Get to the airport early
Dont hold up the security line
Dress appropriately
Be considerate when walking down the aisles
Share the armrest
Dont recline your seat all the way back
Drink water, not alcohol
Mind your business
Dont talk to your neighbor unless they want to
Avoid getting up and down
When exiting, let those in front of you exit first
Social Situations: How not to be a Social Outcast
View the event as an opportunity to
network.
Prepare some small talk in advance.
Mingle and circulate.
Dress appropriately
Go easy on the food and drink.
Seek out the host to show
appreciation for the event.
Dont overstay your welcome.
Eating in Public:
You Might See This
Too
Napkin Etiquette
The napkin will be placed either to the
left of the forks, beneath the forks, or
on the plate. In a fancy restaurant, it
may be in the water glass.
Wait for the host or guest of honor to
pick up his/her napkin first.
After the hosts or guest of honors
napkin is in place, gently place your
napkin in your lap.
In more upscale restaurants, the waiter
places your napkin on your lap for you.
Napkin Etiquette Continued
It is not necessary to fully open a large
napkin; just fold it in half.
You can completely open a smaller
luncheon napkin.
Use your napkin to dab the corners of
your mouth only
Never blow your nose or wipe off
lipstick with your napkin.
Napkin Etiquette Continued
When you excuse yourself from the
table, place you napkin neatly on
your chair.
Dont be surprised if there is new napkin
in its place. The waiter will sometimes
replace it.
When you have finished your meal
and you are leaving the table, place
the napkin to the left of your plate.
Do not put it back in the napkin ring.
Remember:
Eat from the outside in
Liquids to the right, solids to the left
5 letters: D-R-I-N-K / R-I-G-H-T
4 letters: F-O-O-D / L-E-F-T
No elbows on the table
Dont talk with your mouth full
Use your napkin properly
Have good posture
Pace yourself Dont eat too fast or slow
No makeup at the table
Dont use your cell phone
Pass correctly Dont reach over people.
Pass salt and pepper together
Cell phone dos at
workplace
Put
your mobile phone in the
silent or vibrating mode at the
workplace
Cell Dos and Cell
Donts
Use
your inside voice or even
quieter.
Walk away from others when
talking.
Turn your phone off or on vibrate
during events.
Never answer your phone during
an event.
Be careful when driving.
Good Telephone
Etiquette
The five step process to ensuring a
professional telephone conversation
STEP 1
Greet the caller,
identify your company,
identify yourself,
ask how you can assist.
STEP 2
The caller then has an
opportunity to greet you
and state the purpose of
the call.
STEP 3
The conversation then
follows.
Make sure that you have
the necessary information
at hand and place the caller
on hold if you need to
gather more information.
STEP 4
Close the conversation by
summarising key points and
saying goodbye.
STEP 5
Replace the handset, only
after the caller has put the
phone down.
Yeah, great stuff, but when will
I use it?
Work
Conferences
On the phone
Traveling
Dining
Social events
In line at store
Etiquette is the key tosurviving
Online all human
contact with your self-esteem,
sense of
Entertaining
humor, and self-confidence intact!!
Driving
In Conclusion
Your manners are always under
examination, and by committees little
suspected, awarding or denying you very
high prizes when you least expect it
-Ralph Waldo Emerson
