CRAFTING THE BRAND
POSITIONING
Chapter Questions
• How can a firm choose and
communicate an effective positioning in
the market?
• How are brands differentiated?
• What marketing strategies are
appropriate at each stage of the product
life cycle?
• What are the implications of market
evolution for marketing strategies?
Marketing Strategy
Segmentation
Segmentation
Targeting
Targeting
Positioning
Positioning
What is Positioning?
Positioning is the act of designing the
company’s offering and image to
occupy a distinctive place in the mind of
the target market.
Requires that similarities and differences
between brands should be identified and
communicated effectively to customers
Value Propositions
• Tata Indica
o More spacious small car without extra costs
• Domino’s
o A good hot pizza, delivered to your door
within 30 minutes of ordering, at a moderate
price
• Paras Moov
o Balm for relieving joint pains later as
“backache specialist”
Defining Associations
Points-of-difference (PODs)
• Attributes or benefits consumers strongly
associate with a brand, positively evaluate, and
believe they could not find to the same extent
with a competitive brand
• Apple (design)
• Nike (performance)
• Lexus(quality)
• Volkswagen (engineering)
POINTS-OF-PARITY (POPS)
o Associations that are not necessarily unique to the
brand but may be shared with other brands
o Category points of parity: consumers view it as
essential for a legitimate and credible product
offered.
o Necessary but not sufficient conditions for the choice of a
brand
o Competitive points of parity: Negates competitors
points of difference.
Consumer Desirability Criteria for
PODs
Relevance
Relevance
Distinctiveness
Distinctiveness
Believability
Believability
Deliverability Criteria for PODs
Feasibility
Feasibility
Communicability
Communicability
Sustainability
Sustainability
CREATING PODS AND POPS
One common difficulty in creating a strong competitive
brand positioning is that many of the attributes or
benefits that make up the points-of-parity and points-of-
difference are negatively correlated.
If consumers rate the brand highly on one particular
attribute or benefit, they also rate it poorly on
another important attribute.
Unfortunately, consumers typically want to
maximize both attributes and / or benefits.
The best approach is to develop a product and
service that performs well on both dimensions.
10-10
Differentiation Strategies
Product Personnel
Channel Image
DIFFERENTIATION STRATEGIES
To avoid the commodity trap, marketers must start
with the belief that they can differentiate anything.
The obvious means of differentiation, and often most
compelling ones to consumers, relate to aspects of the
product or service.
Eg: South West Airlines
10-12
DIFFERENTIATION STRATEGIES
Competitive advantage is a company’s ability in
one or more ways.
A company hopes to continue inventing new
advantages
Customers must see any competitive advantage as
a customer advantage.
10-13
Product Differentiation
• Product form • Style
• Features • Design
• Performance • Ordering ease
• Durability • Delivery
• Reliability • Installation
• Reparability • Customer training
• Customer consulting
• Maintenance
PERSONNEL DIFFERENTIATION
Better-trained people - strong competitive advantage
Eg: McDonald’s people are courteous
6 characteristics:
competence, courtesy, credibility, reliability,
responsiveness, communication
10-15
CHANNEL DIFFERENTIATION
Competitive advantage through - design distribution
channels’ coverage, expertise & performance
Example: Dell in computers distinguish themselves
Develop & manage high-quality direct-marketing channels
10-16
IMAGE DIFFERENTIATION
How the public perceives the company or its products
Identity - how a company aims to identify/position
itself or its product
10-17
IMAGE DIFFERENTIATION: IDENTITY
An effective identity:
1. Establishes product’s character & value
proposition
2. Conveys character in a distinctive
manner
3. Delivers emotional power beyond a
mental image
10-18