Consulting
and
Management
Services
Company Background
Founded in 2006 – Small Minority Owned Business
Serving Customers in multiple industries
Public Sector
Non-Profit
Commercial
Niche Areas:
Management Consulting
Enterprise Architecture
Customer Relationship Management Strategy & Implementation
Case Management Strategy & Implementation
Business Intelligence Strategy & Implementation
Enterprise Application Integration
Public Sector Designation
SBA Designated Small Minority Owned Business
SBA 8(a) Certification anticipated in May 2010
NAICS Codes: 541611, 541511, 541512, 541513, and 541519
DUNS #: 627068377
CAGE Code: 4K9P1
PSC/FSC Code: R425
GSA IT 70 Schedule Holder: GS-35F-0516U
State of Virginia Small Business Certification: - SWaM 666478
State of Maryland Small Business Certification: MBE/DBE DOT
MBE 08-570
Customer and Partner Ecosystem
Corporate Mission
Ensure Customer Satisfaction and
Deliver Exceptional Value to Our Customers
How do we meet this mission?
Software Evaluation/Analysis know-how
CRM /Business Intelligence expertise
Deep industry knowledge
Extensive customer experience
Comprehensive set of end-to-end services
Highly qualified people
Consulting Services
Business Solution Expertise
Software Evaluation and Analysis
Customer Relationship Management & Case Management: Oracle Siebel & [Link]
Business Intelligence (BI)/Analytics: Siebel Analytics & Oracle Business Intelligence
Enterprise Edition (OBIEE)
Implementation
Strategic Planning
Project Management
Solution Design
Technical Architecture
Integration
Upgrade Services
Testing
End-User Training
Operations and Maintenance
Enterprise Architecture
Improve agency collaboration & customer experience
Measurable performance & business outcomes.
Alignment of Strategy, People, Process, Technology & Governance
Corporate Customer Experience
Software Evaluation, Analysis & Implementation – Business Intelligence & Analytics
Blood Donor Relationship Management
Disaster and Relief Management
Modernizing Inter-Country Adoption
Center of Excellence Implementation
Solution Engineering Center Implementation
MC311 Program Management & Solutions Architecture
Business Intelligence / Enterprise Reporting
Evaluated and assessed several COTS Business Intelligence (BI) Tools and manage
enterprise reporting implementation that will meet the agency’s current and
future enterprise reporting needs. That is to provide the agency and its users a
centralized, enterprise level Business Intelligence tool to access multiple data
sources.
• Evaluated four selected COTS BI Tools with the following criteria including:
• Product Architecture
• BI Capability - Information Delivery
• BI Capability - Integration
• BI Capability - Analysis
• Section 508 Compliance
• Vendor viability
• Scored each BI tool based on the above categories and agency’s high level reporting,
technology and enterprise architecture requirements
• Researched and reviewed Gartner Reports in conjunction with the assessment.
• Identified stakeholders to participate in vendors’ product demonstration
• Established Pilots to further evaluate product capabilities and degree of fit against the agency’s
requirements including functional, technical and enterprise architecture requirements.
Business Intelligence / Enterprise Reporting
Upon conclusion of the assessment, a pilot (Release 1.0) was implemented to
further assess BI reporting capabilities of Oracle Business Intelligence Enterprise
Edition (OBIEE). Release 2.0 brought the pilot into full production status with
additional actionable and intelligent reporting capabilities.
• Utilized the following standards & methods:
• USCIS ITLM SDLC Methodology
• Service Oriented Architecture
• Federal Enterprise Architecture
• Leveraged the following technology:
• OBIEE [Link]: BI Answers, BI Publisher, BI Scheduler
• Web Logic
• Microsoft Active Directory
• VMWare
• Oracle RDBMS
• Performed the following roles & responsibilities:
• Project Management
• Requirement Analysis
• Design, Development, Testing, Deployment, and End User Training
• Operations and Maintenance
Blood Donor Relationship Management
Provided planning, design, and implementation services to ARC’s Blood Donor
Relationship Management (DRM) implementation, running Oracle’s Siebel 7.8
CRM and Business Intelligence/Analytics. DRM provides donor market
segmentation, campaign, appointment scheduling, CTI and service management
capabilities.
• Produced an “Analysis of CTI Solution Alternatives” deliverable, providing integration
options to be used with the DRM application.
• Provided estimated CTI integration project plans and implementation activities to project
managers, department directors and implementation managers.
• Provided technical architecture, requirements, and design guidance to program management
office, department directors, and implementation managers regarding Siebel 7.8 supported
CTI solutions and best practices.
• Provided assessment of Siebel Marketing and Business Intelligence/Analytics business
requirements against current and future DRM process and data architectures .
Disaster and Relief Management
Assisted with the implementation American Red Cross’ Customer Assistance
System (CAS) application running on Oracle’s Siebel 7.7. This is a response and
case management application facilitating aid and relief to disaster victims.
• Assisted with Knowledge Management (KM) of current intake and operational processes.
• Managed project plans and coordinate activities with program management office, department
directors, and managers.
• Developed CRM implementation best practices and implemented across departments.
• Assisted in the facilitation of enterprise architectural frameworks, development, and
implementation standards.
• Managed application development cycles and releases.
• Provided overall technical guidance to technical architecture and development teams.
• Assisted with assessment of Two-Factor Authentication (T-FA) proof of concepts for piloting
identity management solutions.
Modernizing Inter-Country Adoption
Implemented electronic Inter-Country Adoption case management system with
fully integrated biometric enumeration process.
• Advise key customer stakeholders and project team members in solution architecture and
project management during full implementation lifecycle.
• Architected and implemented biometric integration solution between the Inter-Country
Adoption case management and DHS biometric identification system (US-VISIT IDENT) via
USCIS Enterprise Service Bus (ESB).
• Provided server sizing and architecture planning support during project initiation and
maintenance phase.
• Provided deployment and release planning support to customer and partners.
Center of Excellence (COE)
Implementation
Established and managed a COE team of technical and business experts with key
technology components consisted using Siebel Product Suite (Case Management,
Data Analytics, UCM, and UAN) and Tibco, Documentum, Vignette, and back-
end legacy systems.
• Developed Siebel application architecture artifacts; maintained Siebel implementation related
standards and guidelines.
• SDLC
• Architecture Standards
• Configuration
• Testing
• Deployment
• Dedicated to enable successful USCIS enterprise.
• Implementations on Siebel Case Management.
• Established key building blocks and excellence in common data model, architecture standards,
and best business and Siebel Application process practices across enterprise with multiple
projects.
Solution Engineering Center Implementation
Established and managed USCIS SEC - key technology components consisting of
Siebel Product Suite (Case Management, Data Analytics, UCM, and UAN) Tibco,
Documentum, Vignette, and back-end legacy systems.
• Implemented a Service Oriented Architecture (SOA) “proof of concept” within the USCIS
enterprise.
• Established and managed USCIS SEC - key technology components consisting of:
• Siebel Product Suite (Case Management, Data Analytics, UCM, and UAN)
• Tibco, Documentum, Vignette, and back-end legacy systems
• Provided preview of new technology.
• Prototyped and demonstrated Siebel Case Management business use cases.
• Provided project quick start capability.
• Increased staff expertise.
• Provided Knowledge Transfer.
• Accelerated Time to Market capability.
MC311 Program Management
Montgomery County, MD
Provided program direction and solutions architecture of the MC311/CRM
initiative. Created a Strategy “MC311 Program Blueprint”, driving
implementation value based on expected business outcomes, measures and KPI’s
• Developed and provided on-going refinement to a CRM Business Case and Strategic Plan
• Identified and recommended: policies, best practices and processes, systems, information
management and technology necessary to improve the provision of government services to
customers
• Initiated efforts necessary to communicate the County’s CRM philosophy and direction to
decision makers and managers across all County Departments to build consensus for adopting
and implementing the CRM Strategic Plan
• Oversaw and managed the process for acquiring, implementing and integrating software
solutions
• Coordinated the MC311 Systems Technical Staff Organizational Development in conjunction
with the Department of Technology Services
• Coordinated and resolved compatibility issues with the County’s Enterprise Resource Planning
(ERP) project
• Managed the full systems development life cycle (SDLC) of the program: Administration,
budget development, planning and scheduling, implementation, project execution, tracking and
updating, and contract management
Technology, Frameworks, & Methodologies
Enterprise Architecture
Siebel CRM & Case Management Federal Enterprise Reference Models
Oracle Business Intelligence/Siebel Analytics
Oracle Databases
.NET
Executive Leadership
Alex Guo – Managing Member
Mark Damjan – Managing Member
John Park – Managing Member
Executive Leadership Profile
Alex Guo, CPA – Managing Member
Alex is one of the three Founding members of Opus Group LLC. He possesses over 15 years of full
life cycle information system implementation experience including project management, CRM
solution architecture, ERP solution architecture, business analysis, design, development, testing,
training and deployment. His functional, technical and management experience spanned across
commercial sector businesses, non-profit organizations and government agencies. His proven
thought leadership and experience has earned many customer satisfaction success stories.
Prior to founding Opus Group LLC, he held senior level positions in both management consulting
and software product companies including PricewaterhouseCoopers (Cooper & Lybrand), Oracle
Corporation and Siebel Systems.
Executive Leadership Profile
Mark Damjan – Managing Member
Mark is an experienced manager and solutions implementation specialist with over 22 years of
experience in Information Technology. His experience spans the lifecycle of software products,
systems and services. With extensive experience in software implementation, his expertise also
includes Services business development, enterprise architecture frameworks, project delivery,
system analysis, data modelling, and database application design-development-administration. He
also has extensive knowledge managing and implementing business processes and technical
solutions on Oracle’s Siebel Customer Relationship Management (CRM), Investigative and Benefits
Case management applications and ERP solutions.
Mark brings his senior leadership skills in management, Service business development and hands-on
implementation from senior level positions in both management consulting and software product
companies including Booz Allen Hamilton, Accenture, Oracle Corporation and Siebel Systems prior
to co-founding Opus Group LLC.
Executive Leadership Profile
John Park – Managing Member
John is one of the three Founding members of Opus Group LLC. His 17 years of information
technology experience are very diverse and comprehensive. They include project management,
enterprise technical architecture, solution architecture, business analysis, design, development and
integration. His thought leadership are proven and has produced numerous customer success stories.
His functional, technical and management experience spanned across commercial sector businesses,
non-profit organizations and government agencies.
Prior to founding Opus Group LLC, he held senior level positions in both management
consulting and software product companies including Deloitte & Touche Consulting, Clarkson
Consulting, Oracle Corporation and Siebel Systems.
Contact Us
Headquarters
Opus Group LLC
2020 Pennsylvania Avenue, NW # 313
Washington, DC 20006
Phone: (800) 280-6787 (OPUS)
Fax: (800) 280-6787 (OPUS)
Email: opusgroup@[Link]
Web page: [Link]
