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The Cultural Village Week 6 Lecture

The document discusses the importance of cultural awareness in international business. It notes that success requires navigating different cultural realities around the world. Unless one understands other cultures and avoids cultural misunderstandings, it can lead to conflicts and business failures. It then provides examples of how lack of cultural awareness has caused problems for companies expanding internationally.

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© © All Rights Reserved
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Topics covered

  • Changing Societies,
  • Power Distance,
  • Organisational Culture,
  • Cultural Awareness,
  • Cultural Identity,
  • Cultural Practices,
  • Cultural Empathy,
  • Collectivism,
  • Cultural Values,
  • Negotiation Styles
0% found this document useful (0 votes)
55 views39 pages

The Cultural Village Week 6 Lecture

The document discusses the importance of cultural awareness in international business. It notes that success requires navigating different cultural realities around the world. Unless one understands other cultures and avoids cultural misunderstandings, it can lead to conflicts and business failures. It then provides examples of how lack of cultural awareness has caused problems for companies expanding internationally.

Uploaded by

gre
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd

Topics covered

  • Changing Societies,
  • Power Distance,
  • Organisational Culture,
  • Cultural Awareness,
  • Cultural Identity,
  • Cultural Practices,
  • Cultural Empathy,
  • Collectivism,
  • Cultural Values,
  • Negotiation Styles

The Cultural

Village
Session 6 –Cultural Awareness and
Societal Impacts of International
Business
“Today, whether we work in Düsseldorf or Dubai, Brasília or Beijing,
New York or New Delhi, we are all part of a global network (real or
virtual, physical or electronic) where success requires navigating
through wildly different cultural realities. Unless we know how to
decode other cultures and avoid easy to-fall-into cultural traps, we are
easy prey to misunderstanding, needless conflict, and ultimate failure.”
(p21)

Meyer, E.(2014) The Culture Map: Breaking Through the Invisible Boundaries of Global Business.
Culture and Diplomatic Relations

1989: President George Bush presents a pair of


Texan cowboy boots to Chinese Premier Li Peng. 
Was this?
A thoughtful sentiment and an appropriate gift.
A serious lack of cultural awareness.
A good choice, if only he had known the
Premier’s correct shoe size.
• What is culture?
• National culture
• Languages
• Religions
Learning • Theories of Culture
Outcomes • Organisational culture
• Changing societies
• Migration
• Urbanisation
• Changing populations
• Not right or wrong
• No cultural absolute

What is Different nationalities simply perceive the world


differently.

culture? • Not about individual behavior –It is a collective


phenomenon of shared values and meanings.
• Not inherited – It derives from the social
environment.
What is culture: Some definitions
• ‘Culture consists of the derivatives of experience, more or less organized, learned or created by the
individuals of a population, including those images or encodements and their interpretations (meanings)
transmitted from past generations, from contemporaries, or formed by individuals themselves.’ T.Schwartz
1992; cited by Avruch 1998: 17
• ‘[Culture] is the collective programming of the mind which distinguishes the members of one group or
category of people from another.’ Hofstede 1994: 5 ‘
• ... the set of attitudes, values, beliefs, and behaviors shared by a group of people, but different for each
individual, communicated from one generation to the next.’ Matsumoto 1996: 16
• ‘Culture is a fuzzy set of basic assumptions and values, orientations to life, beliefs, policies, procedures and
behavioural conventions that are shared by a group of people, and that influence (but do not determine)
each member’s behaviour and his/her interpretations of the ‘meaning’ of other people’s behaviour.’ Spencer-
Oatey 2008: 3
Stop and think
How would you describe YOUR culture?
As an individual
As a country or region
National or regional OR transnational
Ethic; religious, linguistic
Gender
Culture has Generational or age
different Role category
levels Social class
Organisational or corporate
…and a mix of all the above
Culture
comprises…
different layers of depth
(a) observable artifacts,
(b) values, and
(c) basic underlying
assumptions.
Culture – so much
below the surface
Culture can bring challenges
• Walmart in Asia
• Tesco in USA
• Home Depot in China
• Ebay in China
• Various marketing ‘translation’ errors
• Reality TV in the middle east
• Enron in India.
Methods of Cultural Assessment

a) High-context and low context cultures

High context cultures are those that communicate in ways that are implicit (rely heavily on
context) – collectivist, value interpersonal relations, members form close, stable
relationships (i.e. Japan, China, France, Brazil)

Low context rely on explicit verbal communication (.e. Canada, USA, Germany). People may
have many connections but of shorter duration or for specific purpose. May need to
explicitly establish cultural environment expectations.
High Context v Low Context
Culture
Theoretical Explanations
Hofstede’s cultural dimensions – based on national cultures
o 5 cultural dimensions
• Power distance – To what extent do people accept
unequal power structure?
• Uncertainty avoidance – How do people cope with
life’s uncertainties?
• Individualism – Do people see themselves as independent
or members of a group (collectivist)
• Masculinity – Are people inclined towards aggressive
behaviour, or more caring (feminine)?
• Long-term or short-term orientation
• Power distance describes how a society deals with
inequalities in power that exist among people.

Hofstede • High power distance societies exhibit big gaps

explained
between the weak and powerful
• Low-power distance societies have small gaps
between the weak and powerful.
• Individualism versus collectivism refers to
whether a person primarily functions as an
Hofstede individual or within a group.
• In individualistic societies, each person emphasizes
explained his or her own self-interest;
• In collectivist societies, ties among individuals are
important.
• Masculinity versus femininity refers to a society’s
orientation based on traditional male and female
values.

Hofstede • Masculine cultures value competitiveness,


ambition, assertiveness, and the accumulation of
wealth.
explained • Feminine cultures emphasize nurturing roles,
interdependence among people, and caring for less
fortunate people.
• Uncertainty avoidance the extent to which people
can tolerate risk and uncertainty in their lives.
Hofstede • High uncertainty avoidance societies create
institutions to minimize risk and ensure security.
explained • In low uncertainty avoidance societies, managers
are relatively entrepreneurial and comfortable with
risk.
• Long-term vs. short-term orientation describes the
degree to which people and organizations defer
gratification to achieve long-term success.
Hofstede • Long-term orientation emphasizes the long view in
planning and living, focusing on years and decades.
explained • Short-term orientation shows focus on the near
future, involves delivering short-term success or
gratification, and places a stronger emphasis on
the present than the future.
• Indulgence versus restraint describes the degree to
which people in a society attempt to control their
impulses and desires.
• Members of indulgent societies allow relatively
free gratification of their basic and natural human
Hofstede desires related to having fun and generally
enjoying life.

explained • Restrained societies believe that such gratification


should be curbed and regulated by strict norms.
• For example, Denmark, Mexico, and the U.S. score
high on indulgence. China, Iraq, and South Korea
score high on restraint.
Organisational or corporate
culture

Values, norms and management style of the organisation


o Despite globalisation, companies tend to reflect national
culture of their home country
o MNEs encounter cultural diversity in internationalisation:
• Acquisition of foreign subsidiaries
• Merger with another company
• Joint ventures
o MNEs can gain from having a unifying culture, but need
also to recognise cultural diversity within the
organisation
Reminder

Diversity of global
International business
cultures -difficult to
deals not only cross
understand fully the
borders, they also
cultures that may be
cross cultures.
encountered. 
Some challenges: Striking a deal
Negotiations:
a signed contract or the creation of a relationship and built on trust?
In Asia negotiating often the creation of a relationship - tend to give more time and effort to
negotiation preliminaries
North Americans often want to rush through this first phase
- a process in which both can gain (win-win) or a struggle in which, one side wins and the other side
loses (win-lose).
Research suggests Japanese approach negotiations as a win-win
Spanish (among others) less likely to take this view.
- Formal or informal? e.g Germany v US
- Type of agreement?
US - very detailed contracts that attempt to anticipate all possible circumstances and
eventualities
China - contract based on general principles rather than detailed rules.
Some challenges

Communication
• Direct and simple v indirect and complex..
• Confrontation of these styles of communication in the same negotiation can lead to
friction.
• Latin Americans show their emotions, Japanese and many other Asians hide their feelings.
Timing is everything?
• Germans are always punctual, Latin countries habitually late, Japanese negotiate slowly,
Americans are quick to make a deal.
• Research suggests some cultures value time more than others
• Or does time simply =money?
Changing Societies
o Migration: movement of people from one place to another, due to
• Push factors – escape from poverty, natural disasters, religious persecution
• Pull factors – prospect of work and economic betterment
o Migration can occur within a country or between countries
o Migrants form a substantial percentage of some populations, e.g. in the oil-rich states of
the Middle East
o Remittances sent by migrants back to families contribute to the economies of many
developing countries.
Urbanisation
o the shift of population from rural areas to cities
o Linked to industrialisation, but in developing countries, it can be due
to deterioration in agriculture in the countryside
o The most rapid urbanisation is now occurring in developing
countries, but this trend is raising problems over -
• Pollution inc. noise
• Inadequate water and sanitation systems
• Poor living conditions
• The spread of disease
• Social problems
• unemployment
Changing populations
o Demographic change refers to changes in whole populations brought about by rises and
falls in the birth rate and death rate, and migration
o Populations in the developed world are ageing, creating challenges for societies and
governments
o Developing countries also face ageing populations in the future, with larger populations
of retired people
o What are the challenges in ageing societies?
• Governments face increases in spending on pensions, and are raising the retirement
age
• Roles for older workers
Stop and Think

• How is our changing world


providing opportunities for
business?
Changing societies - Cultural Diffusion

Spread of cultural ‘items’ from one culture to another.


• Involves economy of effort
• Selective process based on 5 factors. Cultural change(s) (1) seen to be superior to what already exists; (2) consistent with
existing cultural patterns; (3) easily understood; (4) able to be tested on an experimental basis; (5) benefits clearly visible to
relatively large number of people.
• Can be a 2-way process
Note:
• some cultural traits are more easily diffused than others.
• The three basic components of culture (things, ideas, and behaviour patterns) can undergo additions, deletions, or
modifications. Some components die out, new ones accepted, existing ones can be changes in an observable way.
Glocalisation

Adaptation of global brands to


local markets – ‘Best of Both Understanding local culture,
Worlds – Locals demand a local business practices inc. the
Recognising the differences
product that has the efficiencies management: employee
between various markets
and benefits of the global supply relationship and organisational
chain but the comforts of their structures.
local customs and values.

Sensitivity to HR laws and Don’t forget regional or


Embracing cultural diversity
customs subcultural differences
Glocalisation: Advantages for business

• Expansion
• Increased sales and profits
• Brand recognition
• Connection with customers
• Local employees

• Disadvantages include impacts on local businesses and potential backlash.

• Many examples from fast food, cars, music, streaming services, celebration of Christmas.
What's So Different About Cultures Anyway?

Check out: Dato Gogichaishvili at TEDx Tbilisi

https://www.youtube.com/watch?v=cVqDQ7mA2nM
Conclusions

• Cultural values and norms of behaviour are shaped by national sense of


belonging, including language and geographic homeland.
• Hofstede’s theory of cultural dimensions helps us to identify the main
characteristics of national cultures, which shape organisational cultures.
• Populations and societies are constantly changing, presenting challenges
for governments and businesses.
• Significant trends shaping culture include the growing populations of the
developing world, urbanisation in developing regions and ageing of
populations around the world.

Common questions

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Cultural awareness significantly impacts the prevention of 'cultural traps' in international business by enabling organizations to navigate cross-cultural interactions with greater sensitivity and adaptability. Missteps in cultural understanding can lead to unintended insults or failed business ventures, as seen in cases like Walmart's difficulties in Asia due to inappropriate product offerings that did not align with local tastes and Home Depot's struggle in China, where the do-it-yourself culture is less prevalent . For example, a lack of cultural awareness was evident when President George Bush gifted Texan cowboy boots to Chinese Premier Li Peng, which could have been perceived as culturally insensitive if not carefully considered . Conversely, companies that proactively study and integrate cultural knowledge can anticipate potential cultural misunderstandings and tailor their strategies accordingly, as evidenced by those employing local experts to guide market entry strategies and product adaptations ("glocalization"). This awareness underpins successful relationship-building and enhances negotiation outcomes, ultimately fostering global business success.

Hofstede's theory highlights how differences between high-context and low-context cultures can lead to misunderstandings in international negotiations. High-context cultures rely heavily on implicit communication and established relationships, which can be perplexing to members of low-context cultures that favor explicit verbal expression and may prioritize the task over relationships . This divergence can cause friction in negotiations when a party from a low-context, task-oriented culture approaches negotiations as a means to an immediate agreement, while a party from a high-context culture views the process as building a long-term relationship founded on trust . Societies like Japan (high-context) value relationships and subtlety, which can clash with more direct and individualistic approaches found in the United States (low-context). These differing expectations may lead to misinterpretations, impatience, or offense if the cultural context is not respected.

Migration significantly impacts the demographics and societal structures of both developed and developing countries by altering population compositions and economic dynamics. In developed countries, migration often addresses labor shortages and contributes to cultural diversity, but it can also strain public services and lead to social integration challenges due to the differing language, cultural, and religious practices migrants bring . In developing countries, migration aids in redistributing population pressures from rural to urban areas, often driven by push factors such as poverty and unemployment, and pull factors like the prospect of better job opportunities . This can lead to urbanization, which brings about socio-economic transformations but also poses challenges such as inadequate infrastructure, spread of diseases, and social unrest due to the high concentration of people in cities . Moreover, remittances from migrants play a crucial role in supporting families and contributing to the home country’s economy, but they can also contribute to economic dependency on external sources.

The cultural dimension of 'indulgence versus restraint' profoundly influences consumer behavior and business practices by affecting how societies view and express gratification. In indulgent societies, like Denmark and the U.S., individuals seek enjoyment and easy gratification of desires, which can lead to higher consumer spending on leisure, entertainment, and luxury goods . Businesses in these markets often emphasize marketing messages that appeal to self-expression and enjoyment. Conversely, in restrained societies, such as China and South Korea, societal norms dictate a more controlled and disciplined lifestyle, which might result in frugal consumer behavior and a focus on savings . Businesses operating in these environments may need to tailor their strategies by emphasizing value, practicality, and longevity of products to align with consumer priorities. Understanding this cultural dimension helps businesses predict consumption patterns and design appropriate strategies for market penetration and growth.

Cultural diffusion contributes to the evolution of cultural norms and practices by facilitating the spread of innovations, beliefs, and social practices across different societies. This process can lead to the integration of new cultural elements that are perceived as superior, consistent with existing norms, easily understandable, testable, and beneficial . Cultural diffusion often involves a selective process where societies adopt aspects that enhance their cultural framework, while resistant to those elements perceived as incompatible. For example, the adoption of global technological advances influences communication and lifestyle changes, often resulting in the transformation of social practices . As societies interact and exchange cultural aspects through globalization, migration, and trade, cultural diffusion can lead to greater homogeneity, yet it can also spur the diversification of cultural expressions by blending traditional and new elements, leading to enriched cultural landscapes. Thus, cultural diffusion is both a unifying and diversifying force, driving the dynamic evolution of cultural norms and practices.

Urbanization in developing countries is leading to rapid population shifts from rural to urban areas, driven by industrialization and deteriorating agricultural conditions . This migration can dilute traditional cultures as individuals from diverse backgrounds convene in urban environments. The influx often overstresses existing infrastructure, causing inadequate water, sanitation, and living conditions, potentially spreading diseases and fueling social problems . As cities become cultural melting pots, the emergence of a homogenized global culture challenges the preservation of diverse local customs and traditions. Additionally, the economic pressures associated with urban living and employment competition may compel residents to adopt more globalized cultural practices, affecting language, religion, and social norms, thereby eroding traditional cultural heritages.

Businesses face several challenges when addressing generational shifts, such as aligning their products, services, and workplace environments with diverse generational expectations. An aging population in developed countries requires businesses to develop products and services suitable for older consumers, as well as to embrace policies that accommodate older workers . Concurrently, appealing to younger generations might necessitate incorporating digital technologies and sustainability practices into their offerings. To capitalize on these shifts, businesses can adopt strategies such as tailoring marketing efforts to demographic-specific preferences, leveraging technology to engage with younger, tech-savvy consumers, and developing flexible work arrangements to accommodate an aging workforce . Additionally, fostering a culture of innovation can help businesses remain agile and responsive to changing demographic trends, enabling them to attract and retain talent across generational divides while meeting the evolving needs of their customer base.

MNEs can balance a unifying corporate culture with cultural diversity by establishing a core set of values and management practices that are adaptable yet consistent across global operations. This involves fostering a strong organizational culture that reflects the home country's values while also integrating and respecting the cultural norms of host countries where subsidiaries operate . By encouraging cultural awareness and sensitivity among employees, MNEs can leverage diversity as a competitive advantage. Additionally, adopting flexible policies that allow local offices to tailor strategies and practices to fit local cultural contexts helps in maintaining a balance. Understanding the local business practices, employee relationships, and organizational structures through initiatives like cultural training and employing local managers can also enhance cultural integration and ensure effective cross-cultural management .

Organizations can navigate challenges posed by varying power distances by first understanding the cultural backgrounds of team members and the implications these have on expectations related to authority and hierarchy. In high power distance cultures, where hierarchical structures are deeply respected, managers should emphasize clear communication of roles and respect formal titles, enhancing team dynamics by assigning responsibilities that align with cultural norms of authority and leadership . Conversely, in low power distance cultures where egalitarian relationships are preferred, team structures should encourage open communication, participative decision-making, and flat hierarchies to leverage creativity and collaboration . Tailoring leadership styles to fit the cultural expectations of team members and promoting cross-cultural training can help bridge differences, leading to improved team cohesion and performance. Additionally, implementing strategies like inclusive decision-making processes and encouraging mutual understanding and respect among team members can mitigate conflict and maximize team effectiveness.

Glocalization exemplifies the need for businesses to tailor their global strategies to fit local market contexts by blending global efficiencies and local customs, thereby ensuring that products and services resonate with local consumers . This approach involves adapting product offerings, marketing strategies, and operational practices to align with local cultural values and consumer behaviors while retaining the advantages of scale from global supply chains. Challenges in this process include balancing standardization with customization, managing increased operational complexity, navigating local regulations, and mitigating potential backlash from local businesses that may feel threatened by international competition . Additionally, businesses need to be sensitive to subcultural differences within markets, which may necessitate further customization of offerings to address regional preferences. Success in glocalization requires deep cultural insight, flexibility, and continuous engagement with local stakeholders to effectively bridge global strategy with local execution.

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