T THE AIRPORT

Checking in
• Agent : Good afternoon, where are you flying to? Agent : Alright, I'll put you near the restrooms
Passenger: Good afternoon. I am flying to San too.
Francisco. Passenger: Wonderful, thanks. Is it possible to
Agent : Do you have your tickets? check in the stroller?
Passenger: Here is my ticket. Agent : Sure, are you checking in any bags?
Agent : How many people are travelling? Passenger: Yes, this suitcase and my backpack.
Passenger: It's my son and I, he is under two years Agent : Let's put them on the scale, one at a time,
old. please.
Agent : Can I have your passports and I will need Passenger: Sure. And by the way, I have a layover
to see his birth certificate to prove that he is under in London. Do I have to pick up my luggage there?
two years of age. Agent : No, you will pick them up in San
Passenger: Sure. Here they are. Francisco. Here is your boarding pass. You are all
Agent : Would you like a window or an aisle seat? set. Be at the gate at least 45 minutes prior to the
Passenger: I would be very happy If we can get an departure time.
aisle seat. I may have to walk him around if he gets Passenger: Thank you for your help, have a good
bored.
day.
Agent : Thank you, have a nice flight.
Passenger:
Agent:
• I am flying to … - Lecę do… • Do you have your tickets?
• I am travelling with my …- Podróżuję z • May I have your passports?
…
• How many bags are you checking
• I would like a window/ middle/ aisle
seat, please.
in?
• I am checking in (two bags)- Rejestruję • Put it on a scale, please.
(dwie torby) • It is a little bit overweight.
• I know I have a layover in…- Wiem, że • Here’s your boarding pass.
mam przesiadkę w…
• Be at the gate at least 45 mintes
• Do I have to pick up my luggage there?-
czy muszę odbierać tam mój bagaż?
before departure time.
• Have a nice flight!
How do you understand?
• How many people are travelling today?
• Do you have your passport?
• I need all travellers’ passports.
• What’s your final destination? Where are you flying to?
• How many bags are you checking in?
• Do you have any hand luggage?
• Can you place it on the scale, please?
• Can I place a tag around the handle for you?
• Your bag is too heavy. Do you want to move something around or will you
pay extra for an oversized bag?
At the security check
Security officer: Next!
Passenger: Hello.
Security Officer: Step through the scanner.
P: (beep beep) What’s wrong?
S: Step to the side, please. Do you have any coins in your pocket?
P: No, but I have a watch/ keys.
S: Ah, that’s the problem. Put your watch in a tray and walk through the
scanner again. Excellent, you can go forward. Remember to unload
your pockets next time.
Another situation
S: Excuse me, whose bag is this?
P: It’s mine.
S: These toiletries should be enclosed in a zip-lock bag.
P: Sorry, I wasn’t aware.
S: Be careful next time. And this bottle of lotion is too large. You can
have maximum 5 bottles of 100 ml.
P: I’m sorry. I didn’t know.
Need to know..
tray – skrzynka Zip-lock bag- torebka plastikowa
put off- zdjąć Enclose- w tym przypadku:
Loose change/ coins – monety zapakować
Too large – za duży Metal detector- wykrywacz
metalu
Step back- krok w tył
Electrical devices- urządzenia
Step forward- krok w przód elektryczne
I didn’t know.- Nie wiedziałem. Any liquids?- jakieś płyny?
Walk through – przejść przez Remove- usunąć, zdjąć
How do you understand these
questions and orders?
• Could you please remove everything from your pockets?
• Could you remove all electrical items including things like laptops and
tablets and can you place them in the trays, please?
• Take off your shoes, please.
• Can you remove your belt, please?
• If you have any liquids in your bags, could you please take them out and put
them in the trays separately?
• Could you walk through the scanner again, please?
• Could you raise your arms, please?
• I’m just going to pat you down. Is that OK?
Check yourself!
• Zapytaj się czy są jakieś przesiadki w tym locie.
• Zapytaj się czy położyć swoje rzeczy osobno w skrzynkach.
• Powiedz, że lecisz z rodziną do Grecji.
• Powiedz, że twój samolot jest opóźniony.
• Zapytaj się który numer bramki ma twój lot.
• Powiedz, że zgubiłeś kartę pokładową.
• Powiedz, że chcesz miejsce przy oknie.
• Powiedz, że rejestrujesz dwie torby.
• Zapytaj się czy musisz odbierać bagaż na przesiadce (w Londynie)
ON THE BOARD
Flight attendant: -Can you change your seat,
- Can you fasten your seatbelt, please?
please? - Would you like something to
- Can you make sure your bag is drink?
stowed completely under your seat - Would you like something to
in front of you? eat?
- Can you move your seat forward, - Do you have any trash/ rubbish?
please? - Please open the blinds.
- Can you put up your tray table to - Could I have your attention for a
the upright position? few minutes, please?
- Can you put your luggage in the
overhead locker, please?
ON THE BOARD
Passenger: - Can I get something to drink/
- There is no space in the eat?
overhead locker. - Excuse me, you are sitting in my
- I can’t put my seat to the upright seat.
position. - What is my seat number?
- I can’t put my tray table to the - Where is the rest room/ the
upright position. bathroom?
- Is it possible to change/ switch
the seats?
- We would like to sit together.