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Understanding Chatbot Technology

Chatbots are AI-driven virtual assistants that facilitate natural language conversations for various tasks, increasingly used in industries like customer service and e-commerce. They utilize natural language processing for understanding user input, automate tasks, and offer personalized experiences. Key features include conversational interfaces, contextual awareness, scalability, and continuous learning, making them more efficient than traditional search engines.

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54 views7 pages

Understanding Chatbot Technology

Chatbots are AI-driven virtual assistants that facilitate natural language conversations for various tasks, increasingly used in industries like customer service and e-commerce. They utilize natural language processing for understanding user input, automate tasks, and offer personalized experiences. Key features include conversational interfaces, contextual awareness, scalability, and continuous learning, making them more efficient than traditional search engines.

Uploaded by

darshanashingavi
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd

Introduction to

Chatbots
Chatbots are AI-powered virtual assistants that can engage in
natural language conversations to help users with a variety of
tasks. They are becoming increasingly prevalent in various
industries, from customer service to e-commerce, offering a
convenient and efficient way to interact with technology.
Understanding Chatbot Capabilities
Natural Language Task Automation Personalization
Processing
Chatbots can automate Chatbots can learn user
Chatbots use advanced various tasks, such as preferences and tailor
natural language answering frequently their responses to provide
processing (NLP) asked questions, a more personalized
algorithms to understand providing product experience.
and interpret user input, recommendations, and
enabling more human-like scheduling appointments.
conversations.
Key Features of Chatbots

1 Conversational Interface 2 Contextual Awareness


Chatbots offer a conversational user Chatbots can understand the context
interface, allowing users to interact of a conversation and provide
with them using natural language. relevant responses based on the
user's input and the overall
conversation flow.

3 Scalability 4 Continuous Learning


Chatbots can handle multiple Chatbots can learn from their
conversations simultaneously, interactions and continuously
making them scalable and efficient improve their understanding and
for high-volume customer responses.
interactions.
Chatbot Processing and
Responses
User Input 1
The chatbot receives the
user's natural language
input and processes it 2 Intent Recognition
using NLP techniques. The chatbot identifies the
user's intent and the
purpose of the query or
Response Generation 3 request.
The chatbot generates an
appropriate response
based on the recognized
intent and the available
information or knowledge
base.
Chatbots vs. Traditional Search
Engines
Natural Language Personalization Task Automation

Chatbots understand and Chatbots can provide Chatbots can automate


respond to natural more personalized and various tasks and
language, while traditional contextual responses transactions, while search
search engines rely on based on user preferences engines are primarily for
keyword-based queries. and conversation history. information retrieval.
Potential Applications of Chatbots
Customer Service E-commerce
Chatbots can handle routine customer Chatbots can assist with product
inquiries and provide instant support, recommendations, order tracking, and
improving response times and reducing even complete transactions on behalf of
costs. customers.

Education
Chatbots can act as virtual tutors, providing personalized learning experiences and

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