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Essential Emergency Management Plans for Businesses

Businesses, particularly in tourism and hospitality, must create an emergency management plan (EMP) that addresses both internal and external emergencies, detailing procedures, roles, communication needs, and safety tips. The plan should be based on structured risk analysis, documented for staff and customers, practiced through training, and regularly reviewed. Effective emergency procedures are essential for demonstrating duty of care, gaining customer confidence, meeting insurer and contractual obligations, and protecting the business's reputation.

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42 views5 pages

Essential Emergency Management Plans for Businesses

Businesses, particularly in tourism and hospitality, must create an emergency management plan (EMP) that addresses both internal and external emergencies, detailing procedures, roles, communication needs, and safety tips. The plan should be based on structured risk analysis, documented for staff and customers, practiced through training, and regularly reviewed. Effective emergency procedures are essential for demonstrating duty of care, gaining customer confidence, meeting insurer and contractual obligations, and protecting the business's reputation.

Uploaded by

keanadesdechado
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PPTX, PDF, TXT or read online on Scribd

• Businesses should develop an emergency management plan(EMP) for

their operations. It comprises a series of emergency procedures


designed to address risks/threats which have been identified for the
workplace and/or its other (can be off-site travel and touring) activities.
• At a minimum, tourism and hospitality enterprises shall have the
following EMP:
1. emergencies that have been identified for the business covering both:
a. internal emergencies such as fire or flood in the office, gas leak, loss
of power/electricity. Armed hold-ups, and loss of data/bookings, and
b. External emergencies are events which may occur on tour such as
loss of aircraft where carrier airplane as crashed, vehicle breakdown and
accident, medical emergency, arrest of a tour group member, missing
person/tour group member

,
2. Detailed, approved and effective procedures to follow and action to
take to address the identified situation in sequential order.
3. Roles and responsibilities of designated personnel as required by the
nature of emergency/response
4. Communication requirements to notify relevant others to advise and
obtain assistance.
5. Relevant safety and security tips, advice and/or mandatory
preventative actions as appropriate to the nature of individual threats
and emergencies.
6. People or organizations to contact to include names, addresses, and
contact numbers
7. Contingency plans
All emergency procedures should :
1. Be the result of a structured analysis of business operations and
subsequent formal risk management procedures of identified
issues/threats;
2. Be documented to facilitate dissemination of requirements to staff
and/or customers;
3. Be practiced by training and drill. This must be supported to enable
implementation
4. Be resourced as relevant equipment or devises must be provided ;
and
5. Be reviewed and revised as necessary on a regular basis to ensure
relevance and proper application.
Emergency procedures need to be developed to:
1. Demonstrate due diligence/duty of care
2. Give customers confidence in the business;
3. Enable effective responses to emergencies;
4. Meet insurer requirements;
5. Fulfill contractual obligations with partners;
6. Enhance/protect business image and reputation; and
7. Comply with legislated obligations

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