1
The Software
Quality
Challenge
Software Quality Assurance:
From Theory to Implementation
Daniel Galin
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Software errors, faults and
failures
• Software errors
– Incorrect code as a result of grammatical or
logical mistake by the developer.
• Software faults
– Software errors that cause the incorrect
functioning of the software during a specific
application.
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Software errors, faults and
failures
• Software failures
– Software faults that are “activated”, that is,
when a user tries to apply the specific
faulty software section.
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Software errors, faults and
failures
The root of any software failure is
a software error.
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Classification of the
causes of software errors
• Software errors
– Code error
– Procedure error
– Documentation error
– Software data error
All errors are made by humans.
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Classification of the
causes of software errors
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3
Software
quality factors
Software Quality Assurance:
From Theory to Implementation
Daniel Galin
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Chapter Outline
• The need for comprehensive software
quality requirements
• Classifications of software requirements
into software quality factors
• Product operation software quality
factors
• Product revision software quality factors
• Product transition software quality
factors
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Chapter Outline
• Alternative models of software quality
factors
– Formal comparison of the alternative models
– Comparison of the factor models – content
analysis
– Structure of the alternative factor models
• Who is interested in the definition of
quality requirements?
• Software compliance with quality factors
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Software requirements
into Software quality
• factors
Models of software quality factors
1. McCall (1977) 11 factors
2. Deutsch and Willis (1988) and Evans and
Marciniak (1987) 12 to 15 factors
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Software requirements
into Software quality
• factors
McCall’s factor model
– 11 software quality factors grouped into
three categories
Product operation factors: Correctness,
Reliability, Efficiency, Integrity, Usability
Product revision factors: Maintainability,
Flexibility, Testability
Product transition factors: Portability,
Reusability, Interoperability
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Alternative frameworks and
focus on correctness
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