ETMFA
ExpressToll Multi-Factor
Authentication
Multifactor authentication (MFA) –
It is a way to verify user identity that is more secure than the classic username-password
combination.
How does MFA work? STEP 1: STEP 2: STEP 3:
You enter your Access Code sent
Enter Access code
password, just like to email associated
and submit.
usual. with the account.
Where is MFA Agreement in TCS?
For CSC Customer in TCS
MFA Agreement checkbox
Navigate to ExpressToll
Login to TCS with valid added in CSC
customer (CSC Account
username and password. maintenance screen in
Holder)
TCS
For LPT Customer in TCS
MFA Agreement checkbox added
Login to TCS with valid Navigate to LPT-M
in Account Profile Tab in LPT-M
username and password. customer
maintenance screen in TCS
For CSC Account:
MFA Agreement checkbox (enabled by default). in
Additional Demographics Tab while creating new
account (Regular, HOV).
New MFA Agreement Checkbox in customer account
Changes in TCS details.
For LPT-M Account:
MFA Agreement checkbox (enabled by default) in
Demographics Tab while creating new account.
New MFA Agreement checkbox in Account Profile
Tab.
ExpressToll Customer
accounts (CSC):
New MFA Agreement check box is
added in TCS for all CSC regular
and HOV accounts (New, Active,
Pendclose, Credithold, collect)
ExpressToll Customer accounts (CSC): Creating new customer
Navigate to CSC Account
Click on Create New Customer
button
New Customer Account Creation
screen opens
Fill all required information in
Demographics tab and click next.
In Additional demographics Tab,
verify MFA Agreement checkbox
enabled by default.
LPT-M Accounts:
New MFA Agreement check box is
added in TCS for LPT-M accounts
(LPT, LPTPayPlan) which is
displayed in Account Profile Tab
Note: MFA Agreement is not
displayed in LPT-UM accounts
(SOFTCOLL, CITATION)
MFA Agreement: Creating new LPT-M customer
Navigate to LPT-M Account
Click on Create New Customer
button
New Customer Account Creation
screen opens
In demographics Tab, verify MFA
Agreement checkbox enabled by
default.
MFA Agreement: converting LPT-UM to LPT-M in TCS
Navigate to LPT-UM account.
Click on Convert to Managed LPT
Account.
LPT Account to Managed LPT
Account Creation screen is
displayed.
MFA Agreement checkbox is added
in Demographics Tab.
MFA Agrmt checkbox is enabled by
default while converting LPT-UM to
LPT-M account.
MFA Agreement: converting
LPT-M to CSC in TCS
• Navigate to LPT-M account
• Click on LPT Customer to
Customer(Sinner to saint) button
• In Additional demographics screen,
MFA Agreement checkbox is enabled
by default.
•Navigate to CSC with Account status = ‘New’
MFA Agreement: •Click on Convert Account
converting CSC to LPT- •Select LPT-M and click on customer agreement
M in TCS •Account converted to LPT-M and MFA Agrmt is displayed in account
profile tab.
How MFA works for customers?
Customer opens [Link].
Clicks on My Account (if user already have
account details)
Enters Email or Account Number and
Password
Clicks on Log In
First Time Logging In
If customer is first time logging in to
[Link], click on first time
Logging In in My account.
Enter account number and click next.
An email will be sent to customer which is
associated with his account.
How MFA works for customers?
An email with first time login link is sent
to customer.
When customer clicks on the link, It will
navigate to First Time Login page in
ExpressToll. Com.
Fill all the details and click submit.
MFA: Access Code
When customer clicks on Submit, MFA
screen is displayed asking for unique
access code:
Customer can request new access
code by clicking on ‘Request New
Access Code’.
Access Code to Email
Customer receives access code to
the email associated with the
account.
Note: Customer should have
valid email address to receive
access code
Enter Access Code:
Customer enters the access code and
clicks on submit
Security Questions &
Answers
First time logging in to their account:
[Link] asks for security
questions and answers
Note: [Link] doesn’t ask for
security questions & answers when
customers logs in to their account for
the second time.
My Account Home:
Customer successfully logged in to his
account
Customer is now able to access all the
account details
Access Code Validity:
ETMFA do not request for access code if customer logs out
of the account and logs in for the second time
ETMFA code is valid for 30 days (configurable) after
successful login.
ETMFA code is valid for 15 minutes (configurable) that has
been sent in email.
Maximum number of times Code can be resent is 3 times.
Customer can request 3 times to get new access code.
Generated access code is valid for only 15 minutes
(configurable) before login.
Invalid access code multiple times:
Account will be locked when customers
enters invalid access code for 3 times.
Note: Account will be unlocked after 24
hours
