Knowledge
Management
Knowledge Management
The new source of wealth is knowledge, and
not labor, land, or financial capital. It is the
intangible, intellectual assets that must be
managed.
Thekey challenge of the knowledge-based
economy is to foster innovation.
Definitions
Designing and installing techniques and
processes to create, protect, and use
knowledge.
Knowledge Management
Process to help organization to identify,
select, organize, disseminate, transfer
information.
Control value of intellectual capital through
reuse
9-4
Knowledge
Data = collection of facts,
measurements, statistics
Information = organized data
Knowledge = contextual, relevant,
actionable information
9-5
Characteristics of
Knowledge
Strong experiential and reflective
elements.
Dynamic.
Branches and fragments with growth.
Difficult to estimate impact of investment.
Uncertain value in sharing.
Evolves over time with experience.
Two Kinds of Knowledge
Knowledge is intangible, dynamic, and difficult
to measure, but without it no organization can
survive.
Tacit: or unarticulated knowledge is more
personal, experiential, context specific, and
hard to formalize; is difficult to communicate or
share with others; and is generally in the heads
of individuals and teams.
Explicit:explicit knowledge can easily be
written down and codified.
Knowledge
Explicitknowledge
Objective, rational, technical
Policies, goals, strategies, papers, reports
Codified
Tacit knowledge
Subjective, cognitive, experiential learning
Highly personalized
Difficult to formalize
Sticky knowledge
9-8
Organizational Knowledge:
Knowledge can be embedded in processes,
products, systems, and controls
Knowledge can be accessed as it is needed
from sources inside or outside the firm
Itis versatile and can be transferred
formally, through training, or informally, by
way of workplace socialization
It is the essence of the competitive edge!
Knowledge Management Critical
Success Factors
Leadership
Culture
Structure, roles, and responsibilities.
Information technology infrastructure
Measurement.
Knowledge Management
Types
Competency Management
Knowledge Sharing
Competitive Knowledge Management
For Successful Managing of
Knowledge
Focus on five tasks:
Generating knowledge
Accessing knowledge
Representing and embedding knowledge
Facilitating knowledge
Transferring knowledge
It is a process of instilling the culture and
helping people find ways to share and utilize
their collective knowledge.
Knowledge Management
Enablers
Leadership
Knowledge champions, such as CKOs
Accessability.
Technology
Learning Culture
BUILDING BLOCKS
Systematic Problem Solving
Experimentation
Learning from Past Experience
Learning from others.
Transferring knowledge
Measuring learning
Each is accompanied by a distinctive
mindset, tool kit and pattern of behavior.
LEARNING FROM OTHERS
“Most powerful insights come from looking
outside when immediate environment to
gain a new perspective”
Benchmarking
Ongoing investigation and learning
experience that ensures the best industry
practices are uncovered, analyzed,
adapted and implemented.
The Technological Support
Generating organizational knowledge invariably
means converting the tacit knowledge of the
individual into explicit knowledge accessible by
all. Information technology is most effective
when it enables this social process.
Companies must think through their
technological systems.
Technology such as Intranets and advanced
collaborative software have made Knowledge
Management possible.
Why KM? Benefits OF KM
Institutinga learning organization (KM-
intensive), increases employee satisfaction
due to greater personal development and
empowerment.
Keeps the employees longer and thereby,
reduces the loss of intellectual capital from
people leaving the company.
Saves money by not reinventing the wheel
for each new project.
Benefits
Reducescosts by decreasing and achieving
economies of scale through information.
Increases
productivity/efficiency by making
knowledge available more quickly and easily.
Provides workers with a more democratic
place to work by allowing everyone access to
knowledge.
Benefits
Learning becomes faster with KM
Learning energies the competitiveness.
KM software and technological
infrastructures allow for global access to an
organization’s knowledge, at a keystroke
Barriers for KM
implementations
No internal learning communities
Lack of psychological safety
Lack of workplace trust
Arrogance of people who believe they know
everything.
Lack of communication within an organization.
Negativity and unrealistic expectations
