BA Foundation
Introduction to BA
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Lesson Objectives
Understanding of the Business Analysis activity
Understanding of the Business Analyst role
Introduce BA career path
Understanding differences of BA in different work environment setups
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Agenda
What is BA, who is BA, why we need BA
BA career path
BA in different work environment setups
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Section 1
What Is Business Analysis
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What Is Business Analysis
IIBA:
Business analysis is the practice of enabling change in an enterprise by defining needs and
recommending solutions that deliver value to stakeholders.
PMI:
Business analysis is the application of knowledge, skills, tools and techniques to:
Determine problems and identify business needs;
Identify and recommend viable solutions for meeting those needs;
Elicit, documents, and manage stakeholder requirements in order to meet business and project objectives;
Facilitate the successful implementation of the product, service, or end result of the program or project.
In short, business analysis is the set of activities performed to identify business needs and
recommend relevant solutions; and to elicit, document, and manage requirements.
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Who Is Business Analyst
Common understanding about IT Business Analyst
Business Analyst is the Bridge between Stakeholder
and the Project Team
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Who Is Business Analyst
IIBA
A business analyst is any person who performs business analysis tasks, no matter their
job title or organizational role.
Business analysts play a role in aligning the designed and delivered solutions with the
needs of stakeholders.
Some main actions:
Understanding enterprise problems and goals
Analyzing needs and solutions
Devising strategies
Driving change
Facilitating stakeholder collaboration
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Who Is Business Analyst
Other common job titles for people who perform business analysis include:
business architect,
business systems analyst,
data analyst,
enterprise analyst,
management consultant,
process analyst,
product manager,
product owner,
requirements engineer, and
systems analyst.
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Who Is Business Analyst
PMI
Business analysis may be performed by any individual who is responsible for performing
the work regardless of the persons’ title.
An organization may find that business analysis tasks for a project are completed best by
assigning a team of business analysts to the work. The work could also be completed by
one business analyst, by someone assigned to perform a combined PM/BA role, or other
combinations. Ultimately for project success, the important factor is that the business
analysis activities are being performed effectively, consistently, and with sufficient quality.
It is less important to know the title of the person performing the business analysis work.
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Who Is Business Analyst
Business Analyst is a:
Role
Set of activities/tasks
Person equipped with relevant skills to perform these tasks.
Business Analyst A Person
BA need to map from screen to
I am a BA. I do not Database table and fields. All the
do this task. projects I have joined were like
that. Why you cannot do it?
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Who Is Business Analyst
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Why We Need Business
Analyst
Corporation Outsource
IT Team
Stakeholders Business Analysis Activities IT Team
Business objectives IT system (software,
hardware, network,
service, etc.)
Business Analysis
vitie sis
Busin ctivitie
Activities
Acti Analy
s
A
ess A s
s
ines
System Analyst
naly
Business Analyst IT Business Analyst
Bus
sis
Business Analyst
Dept. A Dept. B Dept. X
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Why We Need Business
Analyst
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Section 2
BA Career Path
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BA Career Path
Notes: this is old material from IIBA.
Use it as reference only.
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BA Career Path
Notes: this is old material from IIBA.
Use it as reference only.
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BA Career Path
1. Business Focused Role Families
Business Requirements Analyst: The business requirements analyst is tasked with helping
the business to meet its objectives and goals. He/she will understand how work is being
conducted, and through analysis, determine solutions to the issues. He/she will have in-depth
business knowledge typically related to a department (e.g. customer service, manufacturing).
This role may conduct a feasibility study or justify the investment in change through a
business case.
Business Process Analyst: A business process analyst specializes in bringing change to
organizations through the analysis, design and implementation of the business processes that
keep organizations running and the management of changes to those processes. Business
process analysts have deep competencies in identifying the current state of processes,
eliciting useful and harmful attributes of them, documenting models of the processes and
facilitating stakeholder groups to consensus regarding new business process designs.
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BA Career Path
2. IT Analyst Role Families
Business Systems Analyst: The business systems analyst will utilize broad IT and in-depth business knowledge to implement IT solutions which
address business needs. He or she will identify, develop and implement effective technology solutions that address business needs.
Systems Analyst: A systems analyst performs business analysis tasks through specialization in understanding the business usage of information
technology (IT) and helping technology add value to the business. He or she understands and is comfortable with a variety of technical architectures
and platforms, and understands IT capabilities and which applications in an organization deliver various capabilities.
Functional Analyst: The functional business analyst performs business analysis tasks through specializing in a specific technology product and its
features and functions capabilities. The functional business analyst has deep knowledge of the technology product (e.g. SAP, PeopleSoft etc.) and has
experience in a variety of implementation contexts in varying organizations, and sometimes industries. He or she helps organizations and stakeholders
define the usage and integration with other systems and implements the features and functions of the technology product to meet business
requirements.
Service Request Analyst: A service request analyst performs business analysis tasks by specializing in supporting stakeholders of a specific system
application, maintaining the system, and handling user inquiries, user issues, and enhancements to the system. This analyst has a deep understanding
of a specific application or set of applications he or she supports, how users use the application, and what other systems integrate with the application.
Agile Analyst: In the agile world, software requirements are developed through continual exploration of the business need. Requirements are elicited
and refined through an iterative process of planning, defining acceptance criteria, prioritizing, developing, and reviewing the results. Throughout the
iterative planning and analysis of requirements, business analysis practitioners must constantly ensure that the features requested by the users align
with the product's business goals, especially as the business goals evolve and change over time. Agile analysis is a specialty often held by Business
Systems and IT Analysts.
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BA Career Path
BA Leadership
BA Project Lead
BA Program Lead
BA Practice Lead
Relationship Manager
BA Manager
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BA Career Path
Enterprise Level Roles
Enterprise Architect: The enterprise architect aligns IT infrastructure with IT and business
strategy supporting the goals and objectives, and the successful implementation of change.
He/she develops formal standards, manages the enterprise architecture processes and
provides guidance to the architectural team, CIO, CEO and Business Architect.
Business Architect: This role works to create and maintain the business architecture. He or
she leverages enterprise capabilities and efficient usage of process, technology, data and
people, and aligns these capabilities to the business strategy.
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BA Career Path
SME (Expert)
From Functional Analyst
Consultant
Product Owner
Program Manager
Management Track
Scrum Master
Project Manager
IT manager
C-level
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Section 3
BA In Different Work Environment Setups
Outsource vs In-house vs Product/Startup
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Outsource
Outsource = “Thuê ngoài” Outsource ≠ “Gia công”
Example:
Insurance claim process, accounting, web design and administration, marketing content
management, etc.
Advantage Disadvantage
Reduce cost Security
Focus on core business, reduce risk Flexibility of contract terms
Increase efficiency, solve capacity issue Management difficulty (manage quality, plan,
(flexibility) etc.)
Enhance service quality (highly specialized Communication issues, company culture
contractors)
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Outsource
Outsource ≠ Offshore
A company can outsource its business work to an outsourcing vendor/contractor in
same area, same country
a neighbor country (nearshore)
a farther country (offshore)
Notes: what is best-shoring?
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In-house & Product/Startup
In-house
Work of activities of a project, a department, an organization are done by staff of the
organization.
Product/Startup
Topic: IT product
IT Product/start up environment is not the opposite of IT Outsourcing. Work/activities
can be outsourced to other vendors.
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Highlights
BA In-house BA IT Outsourcing
Company knowledge: org chart, culture, long Lack of company knowledge
term commitment, intra-company networking, Flexible on capacity. Specialized on
etc. technology, solution
Limited capacity, capability on technology, Highly committed to project
solution
Often lack commitment on project
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Highlights
BA IT Product BA IT Outsourcing
User satisfaction. Revenue from product/service Customer satisfaction. Revenue from work
sale. load.
Chance to have knowledge or involvement to Part of the production process. No overall
many stages of the production process. view.
The feeling of ownership Just get the job done
Product mindset Service mindset
Multi-role Focus on contracted work
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Thank you
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