COMMUNICATION
What is communication ?
◦Communication is the process of exchanging information,
ideas, thoughts, or feelings between two or more people
through a common system of symbols, signs, or behaviour.
◦Communication can be defined as the act of transmitting a
message from a sender to a receiver through a chosen
medium, followed by feedback. It is not merely about speaking
or writing but also about listening, interpreting, and
responding. True communication occurs when the message is
understood in the same sense as intended by the sender.
Types of
communication
◦1. Based on Expression
:-
• Verbal Communication
• Use of spoken or written words.
• Examples: conversations, phone calls, emails, speeches, letters.
• Non-Verbal Communication
• Communication without words; uses gestures, facial expressions,
posture, eye contact, tone, and body language.
• Example: a smile showing friendliness, crossed arms showing
defensiveness.
Mediums of communication
:-
◦ 1. Face-to-Face Communication
• Direct interaction between people.
• Example: classroom teaching, meetings, interviews.
◦ 2. Written Communication
• Use of written words to share information.
• Examples: letters, emails, reports, notices, WhatsApp messages.
◦ 3. Oral/Verbal Communication
• Spoken words delivered directly or through technology.
• Examples: phone calls.
◦ 4. Non-Verbal Communication
• Use of body language, gestures, tone, facial expressions.
• Example: nodding for agreement.
◦ 5. Visual Communication
• Use of images, charts, diagrams, symbols, infographics, or videos.
• Example: traffic signs, PowerPoint slides.
Process of
communication
◦ Sender (Communicator)
• The person who wants to share information.
:-
• Example: A teacher explaining a lesson.
◦ Message
• The idea, thought, or information the sender wants to convey.
• Example: “The exam will be next Monday.”
◦ Encoding
• Converting the idea into words, symbols, or gestures.
• Example: Speaking, writing, or showing a chart.
◦ Channel/Medium
• The method or medium used to send the message.
• Example: Face-to-face talk, phone call, email, WhatsApp.
• Receiver
The person or group who receives the message.
Example: Students listening to the teacher.
• Decoding
Interpreting and understanding the message.
Example: Students understanding that the exam date is Monday.
• Feedback
The receiver’s response to the sender.
Example: Students nodding, asking a question, or confirming.
• Noise/Barriers (can occur at any stage)
Anything that disturbs or distorts the message.
Example: Background noise, unclear handwriting, poor internet,
language differences.
Importance of communication
:-
◦ 1. Foundation of Human Interaction
◦ Communication is the basic tool that connects people. It helps us share thoughts,
feelings, and ideas, making social life possible.
◦ 2. Building Relationships
◦ Good communication strengthens personal and professional relationships through trust,
empathy, and understanding.
◦ 3. Expressing Emotions and Ideas
◦ It allows individuals to express their feelings, creativity, and opinions freely.
◦ 4. Cultural Exchange
◦ Through communication, societies share traditions, values, and beliefs, promoting unity
in diversity.
◦ 5. Global Connectivity
◦ With modern communication tools (internet, social media), people across the world can
connect instantly, making the world a “global village.”
Factor affecting
communication :-
◦ Physical Barriers
• Noise, distance, or poor technology can disturb communication.
• Example: Bad network during a phone call.
◦ Cultural and Social Differences
• Customs, traditions, and cultural background affect how messages are interpreted.
• Example: A gesture that is polite in one culture may be offensive in another.
◦ Listening Skills
• Communication is two-way; effective listening is as important as speaking.
• Poor listening often causes miscommunication.
◦ Environment/Context
• The setting in which communication takes place matters (formal, informal, noisy,
calm).
• Example: A quiet meeting room is better than a noisy street for serious discussion.
Conclusion :-
◦Communication is the foundation of human life and
society. It is not just about exchanging words, but about
creating understanding, building trust, and connecting
people. Effective communication helps in education,
relationships, workplaces, governance, and global
interactions. While barriers such as language, emotions,
and cultural differences may arise, they can be overcome
with clarity, empathy, and active listening. In today’s fast-
paced and interconnected world, good communication is
not just a skill—it is a necessity for personal growth,
professional success, and peaceful coexistence.
THANK
YOU
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