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Escalation
I immediately realized a number of issues that were materially misrepresented during my transition to T-Mobile, primarilyrelated to monthly charges, promotions, etc. that I was unable to get resolved via normal channels. I was provided the Executive Escalation fax number where I provided a copy of the complaint that I sent to the NC Attorney General’s office on 05/24/2025.
As of today, 05/28/2025 the issue still has not been resolved and the NC Attorney General provided a copy of the letter they sent to T-Mobile. I would like to get this resolved amiably and without further escalation. Can someone from the Executive Escalation team reach out to further discuss?
Send a DM to T-Mobile on wither Facebook or Twitter/X. They can escalate your issue further up after taking a look into things for you.
Send a DM to T-Mobile on wither Facebook or Twitter/X. They can escalate your issue further up after taking a look into things for you.
