Some chat ops what?
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The document discusses the concept of ChatOps, emphasizing its role in integrating automation into team communication for enhanced collaboration and transparency. It highlights benefits such as supporting DevOps practices and the challenge of overcoming barriers related to security and vendor dependencies. Case studies for Cybera and Webex Spark illustrate practical applications and outcomes of implementing ChatOps within organizations.
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Some chat ops what?
- 1. 1 Enterprise IT will never be the same
- 2. 2 Because
- 3. 3 Because
- 4. Whaaat? • Definition • Perspectives • Benefits • Barriers • How • Leading bots • StackStorm ChatOps architecture • Case study 1: Cybera • Case study 2: WebEx Spark 4
- 5. ChatOps “Bringing the work you are already doing…. James Fryman - @jfryman 5 ….into the conversations you are already having”
- 6. ChatOps is A shared CLI for your ops A path towards radical transparency A friendly way to trickle in your automation A bot just ate my build A way to teach us all to be SRE unicorns The mother of all attack vectors 6
- 7. ChatOps is Chat tied to your automation A bot interacting with your developers and operators There are a variety of Bots – more on that 7
- 8. ChatOps benefits DevOps enabler Teaching Breaking down actions to the human grokable And building them back together without loosing human comprehension Vendor neutrality The winner of the war for the eye balls = “none of the above” 8
- 9. ChatOps barriers Security Slack? So controls are in the cloud? What vendor helps me? Is this yet another automation silo? 9
- 10. ChatOps how Pick your chat Pick your bot Number of integrations – scripts matter Rewrite your automations – or grab some from community Wire ChatOps into your Access controls and security Overall automation (community helps) 10
- 11. Hubot Written in NodeJS Scripts need to be in CoffeeScript or JavaScript Widely deployed, active community 11
- 12. LITA Written in Ruby Gaining adoption pretty quickly “Good docs” 12
- 13. Err Written in Python Been around, not as well adopted Arguably easiest to tweak 13
- 14. 14
- 16. Case study: Cybera 16 Adoption: “We already had our library of everyday commands, so the first step was to port this library into StackStorm.” • With typical bots you w/d need to rewrite these actions Results: Stand-up meetings now much more useful. Refactoring of automations into events and actions plus workflows. “It allowed us to see how our original monolithic reports could be broken down into smaller atomic pieces. These pieces are then mixed and matched like LEGOs, building multi-phase workflows that either help us collaborate in Slack or do some behind-the-scenes automations. “
- 17. 17 Case study: WebEx Spark
- 18. Sources ChatOps meet-up: http://www.meetup.com/ChatOps-San-Francisco/ James Fryman, StackStorm - @jfryman Jason Hand, VictorOps - @jasonhand Cybera case study: http://www.cybera.ca/news- and-events/tech-radar/stackstorm-workflows-and- chatops/ Joe Topijan, Cybera - @topjian WebEx Spark (slides): http://www.slideshare.net/EvanPowell/just-a-few- slides-from-spark-meet-up 18
- 19. 19 Enterprise IT will never be the same
- 20. 20
Editor's Notes
- #12: Hubot – written in NodeJS, uses CoffeeScript and Java scripts Lita – written in Ruby,
- #15: Any bot Any automation – whatever you’ve got – translation layer Automations can be workflow Automations can be event driven – and just update into Chat Roles can be defined Aliasing as well
- #19: Hubot – written in NodeJS, uses CoffeeScript and Java scripts Lita – written in Ruby,
- #21: Any bot Any automation – whatever you’ve got – translation layer Automations can be workflow Automations can be event driven – and just update into Chat Roles can be defined Aliasing as well