CXG

Where traditional luxury brands excel at creating desire and facilitating acquisition, wellness luxury brands must master the art of sustaining motivation, tracking progress, and celebrating incremental improvements. The customer journey extends far beyond the point of sale to encompass ongoing  coaching, community building, and outcome optimization that can span years or even decades. Download The Health and Wellness Opportunity: A $7 Trillion Industry Seen Through the Luxury Lens report by visiting: https://lnkd.in/dMCjNVtK #CXG #CX #customerexperience #health #wellness #Luxurywellness #luxurybrands #luxury #insights #reasearch #thoughtleadership #report #industryreport

By 2042, global passenger traffic is expected to almost double, reaching 18.5 billion travelers annually. The question is: how can airports, travel retail operators, and luxury brands convert this growing traffic into higher commercial returns? At CXG, we help all travel retail stakeholders close the spend gap and seize this moment of opportunity. We bring deep expertise, proprietary data, and proven strategies to transform traveler interactions into meaningful commercial results. Learn more and start your project today by visiting: https://lnkd.in/dSkW6wzU #CXG #CX #Customerexperiencegroup #customerexperience #travelretail #travel #airport #airlines #luxurybrands #luxury #luxuryindustry #dutyfree #passengerexperience

From market rebounds in fashion to fresh expansions in design and lifestyle! This week, a major luxury group sees its shares hit a 15-month high, fueled by optimism around its brand revival strategy. In retail, a leadership change reshapes the fast-growing resale sector, while the world’s leading design fair announces its debut in the Middle East. Check out the latest in luxury industry dynamics! Link in comments. 👇 #CXG #CX #customerexperience #weeklynews #kering #aloyoga #pomelatto #balmain #johnniewalker #vestiairecollective #loewe #ON #salonedelmobile #KSA

At CXG, we believe that prioritizing mental health is not just a responsibility—it’s a necessity. This World Mental Health Day reminds us that mental well-being is fundamental to creating environments where people, organizations, and communities can thrive together. Our Chief People Officer, Ariane KAMALODINE, captures it best: "Prioritizing mental health in the workplace is no longer just a moral responsibility. It's a critical part of thriving in today’s modern work environment. While remote work and blurred boundaries between personal and professional life may be the norm for some, they come with their challenges and can take a toll on mental well-being. Companies need to naturally foster environments that help people navigate their unique challenges, challenges that managers may not even be aware of. And that is what we consistently aim to do at CXG. Offering personalized support for mental health is like giving our people a 'white glove service,' enabling them to not only perform better but to truly thrive. We should see this as an investment in the long-term success of our teams and our business." From encouraging mental health practices to ‘IMF Days’ for a breather from back-to-back meetings, we are committed to creating a culture that values mental well-being as much as professional achievement. Today, we encourage everyone to take a moment to check in with themselves and their teams—because mental health matters, and it starts with us. #WorldMentalHealthDay #WorkplaceWellbeing #MentalHealthMatters #CXG #CX #customerexperiencegroup

What is a Signature Experience, and why must luxury brands develop one? In today’s hyper-competitive and crowded environment, luxury brands need more than ever to highlight their individuality and deliver consistent experiences across the omnichannel ecosystem while interacting with their clients. A Signature Experience, developed based on the brand’s DNA, brings forward “key moments” the brand wishes to transmit to its customers. Having a formalized signature experience helps brands easily educate their client-facing teams, retailers, business partners, etc., on the brand’s individuality and the differentiated experiences they need to provide to the end customers while speaking in one voice. Visit https://lnkd.in/dRdN7yhn to create or revamp a Signature Experience for your brand today! #CXG #CX #customerexperience #signatureexperience #luxurybrands #luxuryindustry #luxurysector #luxury

Navigating the luxury retail landscape requires a deep understanding of customers' needs and expectations. We analyze customer behaviors, experience expectations, purchase dynamics, and relationships with luxury across key demographics. This targeted analysis identifies and bridges gaps in the customer journey, transforming insights into actionable strategies to enhance client engagement and loyalty. Get in touch with our CX Experts to start your project today. Visit https://lnkd.in/dr-JCGSp #cxg #cx #customerexperience #understandingcustomers #luxurycustomers #luxury #luxurybrands #customerinsights #insights #marketresearch

From major moves in fashion to new projects in hospitality! This week, a European regulator cleared a major fashion house’s acquisition of another heritage brand, signaling growing consolidation in the luxury sector. In beauty, a renowned maison reportedly began early talks over a potential strategic partnership. Meanwhile, leadership changes continue in jewelry, with a new CEO stepping in to drive growth and transformation. Check out the latest in luxury industry dynamics! Link in comments. 👇 #CXG #CX #Customerexperience #Luxury #Luxurybrands #Industrynews #Prada #Armani #Loreal #Pandora #Fourseasons #Lamborghini #LoroPiana

The Health and Wellness Opportunity: Report Now Available To understand the wellness opportunity for luxury brands, one must first grasp the profound societal shift that has elevated wellness from niche interest to mainstream obsession. For the first time in modern history, humanity confronts a paradox that is fundamentally reshaping how affluent consumers think about luxury, investment, and the very purpose of wealth accumulation. While medical advances have extended human lifespan dramatically - from 47 years in 1900 to over 78 years today in developed nations - the quality of those additional years remains deeply uncertain. This realization has sparked the so-called longevity awakening, a fundamental shift particularly pronounced among affluent consumers who have the resources to act on their wellness concerns. With this publication, we are also proud to announce the official launch of a new area of expertise and capabilities at CXG, designed to help our clients navigate and capture the potential of the luxury wellness economy. For more information, please get in touch with Silvia Coleman. Download and read the full report to explore how wellness is reshaping the future of luxury. https://lnkd.in/d4CtdyKk #CXG #CX #Customerexperiencegroup #customerexperience #luxury #wellness #health #thoughtleadership #insights #findings

Customer Experience Evaluation (CXE) uncovers hidden opportunities, delivers actionable insights to build a customer-centric culture, and unlocks your brand’s potential for extraordinary experiences. We partner with over 85,000 luxury customers worldwide through our proprietary database to gather CX insights through store visits, omnichannel journey assessments, research studies, and various other CX data and insights collection initiatives. Interested in learning more? Visit https://lnkd.in/dtiZjM89 and start your project today. #CXG #CX #customerinsights #insights #marketresearch #data #cxe #luxury #luxurysector #luxuryexperts #luxuryindustry #luxurybrands

From expansion plans in Asia to leadership shifts in the beauty sector! This week, luxury houses announced major store developments in South Korea, with growth driven by strong domestic demand and tourism from neighboring markets. In the US, a leading beauty group unveiled a new leadership structure, underscoring the region’s role as a key growth driver. Meanwhile, a global retailer is considering selling a stake in a storied department store to ease debt pressures. Check out the latest in luxury industry dynamics! Link in comments. 👇 #CXG #CX #Customerexperience #Luxury #Luxurybrands #Industrynews #LVMH #Dior #Loreal #Saksglobal #Galerieslafayette #Mytheresa #Astonmartin