Tidio ‑ Live Chat & AI Chatbot
Featured images gallery
Improve customer experience with a chatbot, AI agent, and live chat in one help desk for your store.
Tidio lets you engage customers with pre-set messages and talk to them as they shop via live chat. But it’s more than just a live chat extension and chatbot app for Shopify. You can also use conversational AI to upsell via personalized product recommendations. Tidio lets you view customers in real time and learn what products they viewed to increase average order value with discount codes. All this from one helpdesk with dedicated Shopify features.
- Live chat app—provide live support, resolve issues, and sell via chat and video
- Chatbot integration—create chatbot automation flows and feed your funnel 24/7
- AI chatbot—resolve most customer support issues with Lyro the AI sales assistant
- Help desk software—manage everything from one, easy-to-use, centralized panel
- Real-time omni-channel support—Preview carts, past orders and recommend products
- Popular with stores like yours
- Based in United States
- Highlights
- Works with the latest themes
Languages
English, German, French, Italian, Portuguese (Brazil), and Spanish
Works with
- Zendesk
- Mailchimp
- Google Analytics
- Zapier
- Klaviyo
- Judge.me
Categories
Real-time messaging
Automated responses
Pricing
Free
Free
- Live Chat - conversations with 50 users
- Flows: with up to 100 visitors/mo
- Ticketing
- Mobile app
- Social media integrations
Customer Service
$29 / month
or $290/year and save 17%
100 conversations for $29, 250 - 1000 conversations for $59
- All Free plan features
- Analytics
- Live visitors list
- Operating hours
- Tidio AI reply assistant
- Live chat support (24/5)
7-day free trial
Flows
$29 / month
or $290/year and save 17%
Reach up to 40k visitors. Upgrade as you grow.
- All Free plan features
- Automation analytics
- Chatbots templates
- Visual chatbot builder
- No Tidio branding (add-on)
- Live chat support (24/5)
7-day free trial
Lyro AI Chatbot
$39 / month
or $390/year and save 17%
Reach up to 200 Lyro conversations. Upgrade as you grow.
- All Free plan features
- Website scrapper
- Lyro tasks
- Native Shopify actions
- No Tidio branding (add-on)
- Live chat support (24/5)
7-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (1,034)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for its user-friendly setup and seamless Shopify integration. They praise its live chat and AI chatbot for efficiently handling routine inquiries, which frees up time to tackle complex issues. The mobile app is appreciated for managing customer interactions on-the-go, enhancing responsiveness. Features like real-time engagement and automated chat flows are noted for boosting sales and conversion rates. The support team is also highlighted as responsive and helpful.
The AI is actually getting pretty good at answering customer questions. This has been a huge help in freeing our team up to focus on the more important customer questions.
That’s great to hear! 🙌
We’re glad Lyro is helping your team focus on what matters most. Thanks for sharing your experience! 💙
We’ve been using Tidio for our online store, and it has become an essential part of our business. We also have a physical shop, but Tidio feels like our second store online—we honestly couldn’t run without it.
Thank you for trusting us with such an important part of your business. We're here whenever you need us! 💙
We have been using Tidio for 5 years. It has generated us 1000's of dollars in returns and we love the ease of use.
Thank you so much for posting your review! It's fantastic to know that you've been with us for so long, and that Tidio generated such a great income for your business.
Support
App support provided by TIDIO LLC.
Or visit their support portalResources
Launched
July 14, 2014 · Changelog
Featured in
More apps like this
