DCM Institute

When it comes to communication in villages, it's rarely what we say that causes friction - it's how we say it. At the QLD Lunch & Learn on Wednesday 15 October, Judy Mayfield (ARQRV) and Kath Harvey (Queensland Regulatory Services) reminded us that authentic communication builds trust long before compliance does. In his latest article, DCM Institute Executive Director James Wiltshire unpacks why better conversations mean fewer complaints, and how small shifts in tone can change everything. Read more: https://lnkd.in/gBaViXFa

Sydney is sold out.   The first VILLAGE SUMMIT event of 2025 has reached full capacity.   If you’ve been planning to attend in Melbourne, Brisbane, Adelaide, or Perth, now’s the time to secure your seat.   Each event explores ‘Wellbeing, done well’ with keynote Marcus Pearce, bringing together village professionals to connect, learn, and get ready for 2026 with fresh energy and focus.   Seats are filling fast. Secure your seat before it’s gone. Register here: https://lnkd.in/gUa4XmDn

Final call for the Risk Management Masterclass. Village leaders manage risk every day. This session shows you how to do it with structure and confidence. Learn a clear framework to build safer, more resilient operations across your village. Joining us: • Ling Huang, General Manager – Risk and Safety, Aveo • Eden Gordon, Account Manager, Warren Saunders Insurance Brokers (Aust) Pty Ltd • Emily Doyle, Associate, MinterEllison • Jonna-Susan Mathiessen, Senior Associate, MinterEllison • Facilitated by: James Wiltshire, Executive Director, DCM Institute You’ll learn how to: • Apply a simple, repeatable risk framework • Identify and manage operational risks early • Strengthen compliance and community safety DCM Institute participants receive 30 Professional Development Points 🏆 for attending. Don’t miss the final class in the series. 📅 Tuesday 21 October | 2.00pm–3.15pm Register now: https://lnkd.in/gy6g7gKS

We are four weeks away from our first VILLAGE SUMMIT event of 2025, where we will explore 'Wellbeing, done well' with keynote Marcus Pearce.   Once again we will have a leaders from across the sector joining us in each capital city, including Tony R. (Aveo), David Cox (Curtin Heritage Living), Jenny Williams (Amana Living), Allen Candy (Torrens Health Pty Ltd), Simon Fawssett (RetireAustralia), Tamara Rasmussen (Keyton). Places are strictly limited, so if you haven't registered - now is your chance.  See the full program and register here: https://lnkd.in/gUa4XmDn

There’s still time to secure your place in our Risk Management Masterclass, and you won’t want to miss it. Managing risk is not a once-a-year checklist. It is the daily framework that keeps villages safe, compliant and resilient. This session will give you practical strategies you can put into play straight away, guided by: ♦️ Ling Huang, General Manager Risk and Safety at Aveo ♦️ Eden Gordon, Account Manager at Warren Saunders Insurance Brokers (Aust) Pty Ltd 📅 Thursday 16 October | 11.00am–12.15pm 📅 Tuesday 21 October | 2.00pm–3.15pm Register now before spaces fill: https://lnkd.in/gy6g7gKS

Spoiler alert: wellbeing in villages is not just bingo and bus trips. True wellbeing is about purpose, movement, connection and feeling valued. When residents know they still have something to contribute, whether that is gardening, sharing a skill or sparking conversation, they thrive. In last week's edition of FRIDAY, we explored what wellbeing looks like when it is done well, and why it matters for the future of village life. Read the full story: https://lnkd.in/gZ2u74bk

October is Mental Health Month. 🧠 For Village Professionals, it is a reminder that wellbeing is not just for residents. The role can be demanding, and looking after yourself helps you support your community. Take this month to pause, check in with yourself, and check in with each other. Even one honest conversation can make a difference. You can connect with organisations like the Black Dog Institute, or simply take the first step by having one honest conversation. #mentalhealthawarenessmonth

Risk management isn't just about fixing problems when they happen - it's about building villages that are safe, compliant and resilient every day. That's exactly what we'll cover in our upcoming masterclass: Risk Management - A Framework for Retirement Village Operations. Joining us will be Ling Huang, General Manager for Risk and Safety at Aveo, and Eden Gordon, Account Manager at Warren Saunders Insurance Brokers (Aust) Pty Ltd. Thursday 16 October | 11.00am-12.15pm Tuesday 21 October | 2.00pm-3.15pm Register now: https://lnkd.in/gy6g7gKS

Last week, the DCM Institute team gathered with groups of Village Professionals at: • Gordon Quarter, Anglicare - where we tackled the challenge of resident loneliness. • Shell Cove, Warrigal - rethinking models of care and the importance of clarity. • Blueheath at the Bower, Principle Living - exploring how design and community create momentum. Each discussion was different, but one thing was clear: progress happens when we come together, share openly, and learn from each other. That’s the spirit we’ll take into VILLAGE SUMMIT 2025, where we’ll deep dive into Wellbeing, done well with keynote Marcus Pearce. Register here: https://lnkd.in/gUa4XmDn

Residents don’t have to be socially isolated to feel lonely, and Village Professionals, know how complex this can be to recognise and respond to. At our recent networking event at Anglicare’s Gordon Quarter, the conversation turned to loneliness. What stood out most was that no one in the room was dealing with it alone. So how do we move beyond calendars and headcounts, and create spaces for genuine connection? Read the full article here: https://lnkd.in/gsun92sK