HICAPS

𝗔𝗔𝗣𝗠𝗔𝗔𝗡𝗭 𝟮𝟬𝟮𝟱 𝗖𝗼𝗻𝗳𝗲𝗿𝗲𝗻𝗰𝗲 We’re excited to join you on 21-24 October at the Melbourne Convention and Exhibition Centre for four incredible days focused on everything Practice Management. 𝗗𝗼𝗻’𝘁 𝗺𝗶𝘀𝘀 𝘃𝗶𝘀𝗶𝘁𝗶𝗻𝗴 𝘁𝗵𝗲 𝗛𝗜𝗖𝗔𝗣𝗦 𝗧𝗲𝗮𝗺. Thinking about integration? We’ve got you covered! Want to streamline your practice? We’ve got you covered! Discover how our newly launched Bp Premier integration creates a smoother, more accurate and efficient claiming process for your practice. We love connecting with practice owners, managers and partners to share industry knowledge and truly understand how we can support you and your practice.

𝗟𝗔𝗦𝗧 𝗖𝗛𝗔𝗡𝗖𝗘 𝗧𝗢 𝗥𝗘𝗚𝗜𝗦𝗧𝗘𝗥! 𝟮𝟬𝟮𝟱-𝟮𝟲 𝗡𝗔𝗕 𝗛𝗲𝗮𝗹𝘁𝗵 𝗜𝗻𝘀𝗶𝗴𝗵𝘁𝘀 𝘄𝗲𝗯𝗶𝗻𝗮𝗿 𝗧𝗼𝗺𝗼𝗿𝗿𝗼𝘄 - 𝗪𝗲𝗱𝗻𝗲𝘀𝗱𝗮𝘆 𝟭𝟲 𝗢𝗰𝘁𝗼𝗯𝗲𝗿 Are you ready to uncover what your patients really want from their healthcare experience? In today’s evolving healthcare landscape, patients’ expectations are shifting. This webinar, presented by Dean Pearson, NAB’s Head of Behavioural and Industry Economics, reveals critical insights from the patients’ perspectives that will help transform how you deliver care. Sally Auld, NAB’s Group Chief Economist, will provide essential economic insights impacting the healthcare sector and our panel of experts will join for a live Q&A discussion. 𝗣𝗮𝗻𝗲𝗹 𝗶𝗻𝗰𝗹𝘂𝗱𝗲𝘀: Dr Michael Wright, RACGP President Shefali Saldanha, Executive HICAPS Product John Avent, Executive NAB Health and CEO Medfin will host the session This webinar has been approved for 1 hour of CPD learning for Healthcare Providers. A compliant Certificate of Completion will be provided to all attendees to self-upload to your CPD home / College. We hope you can join us. Feel free to extend this invitation to your colleagues. 𝗥𝗲𝗴𝗶𝘀𝘁𝗲𝗿 𝘁𝗼𝗱𝗮𝘆: https://lnkd.in/gafQGiqp

𝗖𝗲𝗹𝗲𝗯𝗿𝗮𝘁𝗶𝗻𝗴 𝗔𝗹𝗹𝗶𝗲𝗱 𝗛𝗲𝗮𝗹𝘁𝗵 𝗣𝗿𝗼𝗳𝗲𝘀𝘀𝗶𝗼𝗻𝘀 𝗗𝗮𝘆 𝟮𝟬𝟮𝟱💙 Today we celebrate the incredible contribution of Allied Health professionals across Australia. From physiotherapists to chiropractors to optometrists, your work is vital to the health and wellbeing of our communities. This year’s theme, “Stronger Together”, reminds us of the power of multidisciplinary, team-based care in delivering better outcomes for patients. To all our allied health customers and partners, thank you for your passion, dedication, and the difference you make every day.

𝗠𝗲𝗲𝘁 𝗧𝗵𝗲 𝗧𝗲𝗮𝗺 𝗦𝗲𝗿𝗶𝗲𝘀: Introducing Emma, our incredible leader who delivers exceptional customer support. When you need support, she’s got you covered. 𝗪𝗵𝗮𝘁 𝗱𝗼𝗲𝘀 𝗮 𝘁𝘆𝗽𝗶𝗰𝗮𝗹 𝗱𝗮𝘆 𝗮𝘁 𝘄𝗼𝗿𝗸 𝗹𝗼𝗼𝗸 𝗹𝗶𝗸𝗲 𝗳𝗼𝗿 𝘆𝗼𝘂? No two days are ever quite the same. Most days, you’ll find me leading my team and making sure they have everything they need to create meaningful, positive experiences for customers. From small independently owned practices to large corporate clients, there’s always something new to learn. I love collaborating with teams across both HICAPS and NAB. Whether we’re helping a new business get started, supporting onboarding, or making sure our software integrates seamlessly with our terminal solution. Every interaction is a chance to make a real difference.  𝗧𝗲𝗹𝗹 𝘂𝘀 𝗺𝗼𝗿𝗲 𝗮𝗯𝗼𝘂𝘁 𝘆𝗼𝘂𝗿 𝗿𝗼𝗹𝗲 𝗮𝘁 𝗛𝗜𝗖𝗔𝗣𝗦 My role is all about making sure every point of contact with customers is a positive one. I want customers to feel confident that HICAPS is the right solution for them and their business. Whether it’s answering a quick question or helping solve a complex challenge, I’m here to support customers every step of the way.  𝗪𝗵𝗮𝘁 𝗽𝗿𝗼𝗷𝗲𝗰𝘁𝘀 𝗮𝗿𝗲 𝘆𝗼𝘂 𝗲𝘅𝗰𝗶𝘁𝗲𝗱 𝗮𝗯𝗼𝘂𝘁? I’m especially excited about our recent integration with Best Practice Bp Premier. I’ve been closely involved from the very beginning, so seeing it come to life is incredibly rewarding. This collaboration is a big step forward from what we were able to offer GPs. This integration allows us to streamline healthcare claiming, EFTPOS transactions and reconciliation for GPs, improving efficiency and patient experience.  𝗪𝗵𝘆 𝗱𝗼 𝘆𝗼𝘂 𝗹𝗼𝘃𝗲 𝘄𝗵𝗮𝘁 𝘆𝗼𝘂 𝗱𝗼? For me, it’s all about the people. I get to work with a fantastic, diverse team who are passionate about what they do. I love collaborating across different teams and coming up with new ways to support customers. But most of all, I love connecting with customers, understanding their needs and knowing that what we do at HICAPS genuinely makes a difference in their day-to-day work.

𝗖𝗮𝗿𝗶𝗻𝗴 𝗳𝗼𝗿 𝗵𝗲𝗮𝗹𝘁𝗵𝗰𝗮𝗿𝗲 𝗽𝗿𝗼𝗳𝗲𝘀𝘀𝗶𝗼𝗻𝗮𝗹𝘀: 𝘄𝗵𝘆 𝘆𝗼𝘂𝗿 𝘄𝗲𝗹𝗹𝗯𝗲𝗶𝗻𝗴 𝗺𝗮𝘁𝘁𝗲𝗿𝘀 𝘁𝗼𝗼 As a healthcare professional, you’re dedicated to caring and making a meaningful difference in patients’ lives. Prioritising your own mental and physical health isn’t just beneficial for you personally – it’s crucial to deliver quality patient care. Our latest article explores wellbeing in the workplace and how you can support your own health outside of the clinic environment. Read full article to find out how you can remain strong and sustainable throughout your career. 𝗥𝗲𝗮𝗱 𝗳𝘂𝗹𝗹 𝗮𝗿𝘁𝗶𝗰𝗹𝗲: https://lnkd.in/gN4Q_6Nk

𝗬𝗼𝘂’𝗿𝗲 𝗶𝗻𝘃𝗶𝘁𝗲𝗱 𝘁𝗼 𝘁𝗵𝗲 𝟮𝟬𝟮𝟱-𝟮𝟲 𝗡𝗔𝗕 𝗛𝗲𝗮𝗹𝘁𝗵 𝗜𝗻𝘀𝗶𝗴𝗵𝘁𝘀 𝘄𝗲𝗯𝗶𝗻𝗮𝗿 𝗼𝗻 𝘁𝗵𝗲 𝟭𝟲𝘁𝗵 𝗢𝗰𝘁𝗼𝗯𝗲𝗿. Discover what Australian patients really want for their healthcare experience. In today’s evolving healthcare landscape, patients’ expectations are shifting. This webinar, presented by Dean Pearson, NAB’s Head of Behavioural and Industry Economics, reveals critical insights from the patients’ perspectives that will help transform how you deliver care. Sally Auld, NAB’s Group Chief Economist, will provide essential economic insights impacting the healthcare sector and our panel of experts will join for a live Q&A discussion. 𝗣𝗮𝗻𝗲𝗹 𝗶𝗻𝗰𝗹𝘂𝗱𝗲𝘀: Dr Michael Wright, RACGP President Shefali Saldanha, Executive HICAPS Product John Avent, Executive NAB Health and CEO Medfin will host the session.   This webinar has been approved for 1 hour of CPD learning for Healthcare Providers. A compliant Certificate of Completion will be provided to all attendees to self-upload to your CPD home / College. We hope you can join us. Feel free to extend this invitation to your colleagues. 𝗙𝗶𝗻𝗱 𝗼𝘂𝘁 𝗺𝗼𝗿𝗲 𝗮𝗻𝗱 𝗿𝗲𝗴𝗶𝘀𝘁𝗲𝗿 𝗵𝗲𝗿𝗲: https://lnkd.in/gafQGiqp

𝗜𝗺𝗽𝗿𝗼𝘃𝗶𝗻𝗴 𝗣𝗮𝘁𝗶𝗲𝗻𝘁 𝗢𝘂𝘁𝗰𝗼𝗺𝗲𝘀 - 𝗔 𝗴𝘂𝗶𝗱𝗲 𝗳𝗼𝗿 𝗵𝗲𝗮𝗹𝘁𝗵𝗰𝗮𝗿𝗲 𝗽𝗿𝗼𝗳𝗲𝘀𝘀𝗶𝗼𝗻𝗮𝗹𝘀 What do patients really want from their healthcare experience? Our latest article explores 𝟲 𝗸𝗲𝘆 𝘀𝘁𝗿𝗮𝘁𝗲𝗴𝗶𝗲𝘀 that transform patient outcomes: - Active listening and empathy – the foundation of quality care - Shared decision making – empowering patients as partners - Culturally sensitive care – respecting diversity in healthcare - Translating complex medical information - The power of collaboration and interdisciplinary care - Streamlining administrative processes Ready to elevate your patient care and build stronger relationships? 𝗥𝗲𝗮𝗱 𝗳𝘂𝗹𝗹 𝗮𝗿𝘁𝗶𝗰𝗮𝗹: https://lnkd.in/gAHWaakv #HealthcareProfessionals #HICAPS #PatientOutcomes

𝗪𝗼𝗺𝗲𝗻’𝘀 𝗛𝗲𝗮𝗹𝘁𝗵 𝗪𝗲𝗲𝗸 𝟮𝟬𝟮𝟱 This Women’s Health Week – 'Say Yes To You' You’re amazing at reminding patients about their health check-ins, you advocate fiercely for their wellbeing and never let them skip important screenings. This Women’s Health Week theme is ‘Say yes to you’ – and that includes YOU. Your health matters just as much as your patients. You deserve the same care and attention you give others every single day. So this week: - Book that overdue appointment - Have those important health conversations with the people you love - Take care of your own mental health - And say ‘YES’ to you You, your patients, friends and family all deserve to be healthy. The best healthcare providers are those who prioritise their own wellbeing too. #womenshealthweek2025 #sayyestoyou #healthcarepractitioners #selfcare

𝗠𝗲𝗲𝘁 𝗧𝗵𝗲 𝗧𝗲𝗮𝗺 𝗦𝗲𝗿𝗶𝗲𝘀: Robbie Thorogood 𝗧𝗲𝗹𝗹 𝘂𝘀 𝗺𝗼𝗿𝗲 𝗮𝗯𝗼𝘂𝘁 𝘆𝗼𝘂𝗿 𝗿𝗼𝗹𝗲 𝗮𝘁 𝗛𝗜𝗖𝗔𝗣𝗦 I came to HICAPS and NAB with a unique background, I’ve been a healthcare professional, a healthcare business owner, and more recently completed an MBA with Deakin University. That mix gives me a deep understanding of the healthcare ecosystem from all angles; patient, provider and business owner. At HICAPS I work across strategy and growth. My role spans three main areas: analysing different healthcare modalities to uncover strategic opportunities, enabling our internal teams at HICAPS and NAB with the knowledge to better support healthcare clients; and designing scalable and repeatable campaigns that help NAB colleagues engage more confidently with healthcare customers. Additionally, I collaborate with teams across the bank to help drive greater value across the broader healthcare portfolio. 𝗪𝗵𝗮𝘁 𝗽𝗿𝗼𝗷𝗲𝗰𝘁𝘀 𝗮𝗿𝗲 𝘆𝗼𝘂 𝗲𝘅𝗰𝗶𝘁𝗲𝗱 𝗮𝗯𝗼𝘂𝘁? The project I’m most excited about is a collaboration with NAB’s Learning and Capability team on a new e-learning module. It’s designed to give NAB colleagues the knowledge and confidence to have more meaningful conversations with their healthcare clients. It’s practical, scalable and directly supports better outcomes for the healthcare businesses and clients that we serve. 𝗪𝗵𝘆 𝗱𝗼 𝘆𝗼𝘂 𝗹𝗼𝘃𝗲 𝘄𝗵𝗮𝘁 𝘆𝗼𝘂 𝗱𝗼? I’ve been on the other side of the fence. I know how critical HICAPS is to healthcare businesses. I love what I do because I get to shape how we evolve our offering in ways that genuinely improve the lives of healthcare providers and ultimately, their patients. I'm wired to think strategically; I’m always looking at the bigger picture and how we can create meaningful system-level improvements that benefit providers and patients alike. Being able to contribute to the future of HICAPS, and to a lesser extent NAB, so that we can continue to lead and serve the healthcare industry better.....that’s something I’m incredibly passionate about.  

𝗦𝘁𝗮𝘆 𝗮𝗵𝗲𝗮𝗱 𝗶𝗻 𝗵𝗲𝗮𝗹𝘁𝗵𝗰𝗮𝗿𝗲 𝘄𝗶𝘁𝗵 𝗶𝗻𝘀𝗶𝗴𝗵𝘁𝘀 𝘁𝗵𝗮𝘁 𝗺𝗮𝘁𝘁𝗲𝗿 𝘁𝗼 𝘆𝗼𝘂𝗿 𝗽𝗿𝗮𝗰𝘁𝗶𝗰𝗲. Get the essential updates you need - from real customer stories, product innovation, to the latest in health research. Plus, upcoming industry events, networking opportunities and tips to support your business. Join thousands of healthcare professionals staying informed and connected. 𝗦𝘂𝗯𝘀𝗰𝗿𝗶𝗯𝗲 𝘁𝗼𝗱𝗮𝘆! https://lnkd.in/ggW4dMcJ