Dave Chapman

Every day, Australians are targeted by increasingly sophisticated scams. At NAB, we believe education is one of the most powerful tools we have to protect our customers, communities and ourselves.   That’s why we’re proud to bring back NAB’s Big Scam Education Conversation. On Tuesday 26 August, we’ll be hosting two free webinars —one for everyday Australians and one for businesses.   These sessions feature insights from NAB’s security experts Chris Sheehan, Nichole Ruderman and Winston Lewinsmith, covering: - The latest scam tactics and trends - Red flags to watch for - Practical steps to protect yourself and your business   Whether you’re a customer or not, this is a chance to learn how to stop scams before they happen — and to share that knowledge with someone you care about. Register here: https://lnkd.in/gqAycwhw

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This year is proving to be a pivotal one when it comes to securing and streamlining the online checkout experience. Ever felt a little nervous typing your card details into a checkout page? A major step forward was called out in our Q2 earnings, with Mastercard's Click to Pay rollout gaining strong momentum in Australia. Westpac and Commonwealth Bank are now bulk enrolling millions of customers into the experience. This marks an important milestone in delivering our 2030 vision to safeguard the Australian payments ecosystem. Click to Pay removes the need to manually enter card numbers when shopping online, replacing them with tokenised credentials and biometric authentication. It’s a simple and secure way to pay, and a powerful example of how we’re tackling Australia’s billion-dollar online fraud problem. Well done to the teams driving this progress, and thanks to Tamika Seeto for the write-up. Link in the comments 👇 #ClickToPay #Mastercard #DigitalPayments #Innovation #Security #CX #Tokenisation #eCommerce

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What does Banking Circle’s acquisition of Australian Settlements Limited (ASL) really mean?     We sat down with Stuart Hall of Newcastle Greater Mutual Group (NGM Group) to discuss the anticipated benefits for NGM Group's customers, leveraging ASL's capabilities strengthened by Banking Circle's advanced banking infrastructure.     As a leading financial institution, NGM Group offers retail banking services to more than half a million Australians under the brands Greater Bank and Newcastle Permanent.     Watch below and learn more here: https://lnkd.in/g-VbHejK

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25bp cash #rate cut expected in August. Quarterly trimmed mean inflation tracking at 0.6%–0.7%, so inflation is within target says Westpac Chief Economist Luci Ellis in today's #WestpacIQ note. RBA likely to continue reducing monetary restrictiveness, including by cutting the cash rate at its August meeting. Full article: https://lnkd.in/gTScz_UF #RBA #interestrates #inflation

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LISTEN: banks are helping reduce fraud by validating recipients – but there's potential for data to help them do more, ANZ's Carl Garrett tells David Buckthought on podcast ahead of #Sibos. https://anz.co/4pFwkYY

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A year is a long time in AI... who else is amazed at the developments we are all seeing around us on this front? The 2025 Customer Owned Banking Association convention in Brisbane kicked off yesterday with a thought provoking (harrowing?) governance session for Directors and CEOs including content from Tim Trumper, author of AI: Game On: How to Decide Who – or What – Decides and followed by a panel conversation with Chairs Andrew Kearnan GAICD, MBA, Sam Martin-Williams FAICD FGIA CMILT, Simon Terry and Elizabeth Crouch AM FAICD on the theme of Technology, Trust and Modern Governance. I'm buying Tim's book to take home.. stay tuned for a future review! Meantime, what were my key takeaways for decision makers? - Modern governance is a team sport - involve all the Board members and key execs in prioritising purpose-led AI innovations to optimise return on investment. - Strategy intersecting with innovation: Tim illustrated when to leverage AI for efficiency and enhanced member experiences—and when human oversight remains essential. His approach marries agility with accountability. - Guardrails are key: Ethical frameworks remain essential for boards and executives looking to adopt AI responsibly. - Building Sustainable Advantage: Tim’s case studies emphasized competitive positioning that aligns with your organisation’s values—ensuring member interests, long-term resilience, and societal good are front and centre. - The future is now: For all of us, it is clear that AI is no longer a futuristic ideal—it’s a strategic imperative and core to operating business today. - Unite for Impact: Mutuality and cooperation are core to the fabric of customer-owned banking and in overlay with AI can help us continue to differentiate our offerings from the big banks in a scalable way. For leaders and board members, this was more than a keynote - it was a call to action. Looking forward to connecting with colleagues throughout the next 2 days at #COBA25 as we look to #UniteForImpact. #AI #governance #customerownedbanking #mutuality

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After a spike in staff numbers since the royal commission, three of the big four banks are wielding the axe, with more than 5000 people exiting the industry. Read more: https://ebx.sh/cvyFbN

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A random transaction pops up on your credit card. Would you rather resolve it quickly on your banking app or call customer service to find out more? Self-service banking is key to enhancing both the customer experience and operational efficiencies in financial institutions. Our client, a leading Australian bank, was receiving over 10,000 calls a month from business customers who were unable to resolve unusual transaction alerts in the bank's mobile application. We built an app feature with AI that dynamically renders a custom UI for every user, allowing them to self-verify suspicious transactions and follow up with support staff from within the app itself. Read our case study to learn more >> https://lnkd.in/gbBUhi2N This innovative AI-powered solution is expected to reduce customer call volume by 40% while also giving business owners more peace of mind and some of their time back! #CustomerExperience #FinTechInnovation #AIBanking #DigitalTransformation #AIInnovation

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