About
Highly respected change agent and business transformation expert with a passion for…
Articles by Maurice
Activity
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It was an early start yesterday, but well worth it for a fantastic event by Sharon Melamed from Matchboard. Many great speakers were discussing…
It was an early start yesterday, but well worth it for a fantastic event by Sharon Melamed from Matchboard. Many great speakers were discussing…
Liked by Maurice Zicman
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The numbers don't lie – human connection still trumps automation. Maurice Zicman unpacked findings from 57,000 consumer interviews across 19…
The numbers don't lie – human connection still trumps automation. Maurice Zicman unpacked findings from 57,000 consumer interviews across 19…
Liked by Maurice Zicman
Experience
Education
Honors & Awards
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Director and Board Member
Lacrosse Victoria
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Division 2 Best and fairest
Lacrosse Victoria
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Best and Fairest winner - Division 3
Lacrosse Victoria
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Rookie of the Year
The Forum Corporation
Awarded to the individual with highest performance in their first year
Languages
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Spanish
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Portuguese
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Recommendations received
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LinkedIn User
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Hari ini menjadi momen yang sangat spesial bagi kami di TP in Indonesia. 🙏 Dalam acara peresmian yang sederhana namun penuh makna, kami resmi…
Hari ini menjadi momen yang sangat spesial bagi kami di TP in Indonesia. 🙏 Dalam acara peresmian yang sederhana namun penuh makna, kami resmi…
Liked by Maurice Zicman
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Unstoppable! 💪 Proud to share another milestone for TP Indonesia! We opened yesterday our new 600-seat site in Yogyakarta, our 3rd in the city!…
Unstoppable! 💪 Proud to share another milestone for TP Indonesia! We opened yesterday our new 600-seat site in Yogyakarta, our 3rd in the city!…
Liked by Maurice Zicman
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Looking forward to sharing the stage with industry experts at the Matchboard BPO Exchange in Sydney
Looking forward to sharing the stage with industry experts at the Matchboard BPO Exchange in Sydney
Shared by Maurice Zicman
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“The sum of my performances just put me on the Forbes list.” Can’t lie — this one hits different. Forbes Romania 30 Under 30. A dream I never…
“The sum of my performances just put me on the Forbes list.” Can’t lie — this one hits different. Forbes Romania 30 Under 30. A dream I never…
Liked by Maurice Zicman
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Last week, our TP Prime Scholars deepened their learning journey with a multi-day session on best practices in CX Operations, expertly facilitated by…
Last week, our TP Prime Scholars deepened their learning journey with a multi-day session on best practices in CX Operations, expertly facilitated by…
Liked by Maurice Zicman
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We have just released our annual Everest Group Customer Experience Management (CXM) Services Peak Matrix Assessment for 2025 https://lnkd.in/eTSG_P23…
We have just released our annual Everest Group Customer Experience Management (CXM) Services Peak Matrix Assessment for 2025 https://lnkd.in/eTSG_P23…
Liked by Maurice Zicman
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Today’s shoppers are redefining value, and businesses are rethinking how they deliver it. In this article, Maurice Zicman unpacks how retailers are…
Today’s shoppers are redefining value, and businesses are rethinking how they deliver it. In this article, Maurice Zicman unpacks how retailers are…
Liked by Maurice Zicman
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Excited to announce that TP has secured the top spot in the 2025 Frost Radar™ for Customer Experience Management in Asia-Pacific, surpassing over 200…
Excited to announce that TP has secured the top spot in the 2025 Frost Radar™ for Customer Experience Management in Asia-Pacific, surpassing over 200…
Shared by Maurice Zicman
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Retail is no longer just about transformation – it’s about keeping pace with customers who are evolving faster than ever. From AI-powered service…
Retail is no longer just about transformation – it’s about keeping pace with customers who are evolving faster than ever. From AI-powered service…
Liked by Maurice Zicman
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I’m excited to share that I’ve joined Emapta as its new Global Experience Officer. The moment I stepped into the Tasmania Room for my first meeting,…
I’m excited to share that I’ve joined Emapta as its new Global Experience Officer. The moment I stepped into the Tasmania Room for my first meeting,…
Liked by Maurice Zicman
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TP Reach Technical field service support faces pressure to scale, expand, and increase efficiency. How can you enhance field support to meet…
TP Reach Technical field service support faces pressure to scale, expand, and increase efficiency. How can you enhance field support to meet…
Shared by Maurice Zicman
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To my colleagues at Carenet Health, Reflecting on the incredible journey we've shared over the past couple of years fills me with gratitude. Our…
To my colleagues at Carenet Health, Reflecting on the incredible journey we've shared over the past couple of years fills me with gratitude. Our…
Liked by Maurice Zicman
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