Nicola Clement

Nicola Clement

Melbourne, Victoria, Australia
7K followers 500+ connections

About

Recently completed my Executive MBA at Oxford University's Said Business School…

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Articles by Nicola

Activity

Experience

  • Nicola Clement Graphic
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    Melbourne, Victoria, Australia

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    Melbourne, Victoria, Australia

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    Melbourne, Australia

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    Melbourne Area, Australia

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    Melbourne, Australia

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    Melbourne, Australia

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Education

  • Saïd Business School, University of Oxford Graphic

    Saïd Business School, University of Oxford

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    Activities and Societies: Class Representative Oxford Fintech Society Member Keble College

    Core modules: Analytics, Leadership, Strategy, Governance and Ethics, Firms and Markets/ Micro Economics, Accounting, Business Finance, Business in Emerging Markets (India), Global Rules of the Game, Global Opportunities and Threats, Marketing, Negotiation, Strategic Leader, Entrepreneurial Project (create a business)

    Electives: Mergers and Acquisition, Corporate and Business Turnaround, Artificial Intelligence, Strategy and Innovation, Entrepreneurial Finance (Palo Alto…

    Core modules: Analytics, Leadership, Strategy, Governance and Ethics, Firms and Markets/ Micro Economics, Accounting, Business Finance, Business in Emerging Markets (India), Global Rules of the Game, Global Opportunities and Threats, Marketing, Negotiation, Strategic Leader, Entrepreneurial Project (create a business)

    Electives: Mergers and Acquisition, Corporate and Business Turnaround, Artificial Intelligence, Strategy and Innovation, Entrepreneurial Finance (Palo Alto, USA)

    Exchange Programs: Entrepreneurship and Start Up Thinking (FDC, Brazil), Digital Business Implementation/ Transformation (FDC, Brazil), Building and Leading Conscious Businesses (EGADE, Mexico)

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    Digital business implementation focuses on addressing subjects such as digital
    mindset and change, digital strategy, digital implementation, data driven decisions and tools
    to achieve business results.

    In this course, these subjects are approached from an interactive, dynamic, and collaborative
    perspective, thus reaching the comprehension level necessary to propose new solutions,
    structures and businesses relationship which will result in a new level of…

    Digital business implementation focuses on addressing subjects such as digital
    mindset and change, digital strategy, digital implementation, data driven decisions and tools
    to achieve business results.

    In this course, these subjects are approached from an interactive, dynamic, and collaborative
    perspective, thus reaching the comprehension level necessary to propose new solutions,
    structures and businesses relationship which will result in a new level of competitive
    advantage. In a strategic context, the course will collaboratively develop applicable
    knowledge to promote digital transformation and implementation for a disruptive level of
    value positioning for any organization in the new context of global digital competitiveness.

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    Conscious capitalism is a philosophy that recognizes the power of business to create positive
    change in the world. It is grounded in the belief that businesses can and should be a force for
    good, by creating value for all stakeholders, including employees, customers, suppliers,
    investors, and the broader community. This approach to business emphasizes purpose, people,
    and planet, alongside profits, as essential components of a successful and sustainable business.

    We explore…

    Conscious capitalism is a philosophy that recognizes the power of business to create positive
    change in the world. It is grounded in the belief that businesses can and should be a force for
    good, by creating value for all stakeholders, including employees, customers, suppliers,
    investors, and the broader community. This approach to business emphasizes purpose, people,
    and planet, alongside profits, as essential components of a successful and sustainable business.

    We explore the principles of higher purpose, stakeholder engagement, conscious leadership, and conscious culture; discuss companies that have successfully applied these principles and examine
    the challenges and opportunities of building and leading conscious businesses.

    Develop a deeper understanding of the principles of conscious capitalism and be equipped with the knowledge and tools to apply these principles to your own businesses or future ventures. We believe that business can create positive change in the world.

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    Cryptocurrencies and blockchain technology are driving innovation and competitive advantage for companies in many industries and environments.

    Cryptocurrencies and blockchain-based financial systems regulate trillions of dollars in assets and facilitate trillions in economic transactions. In the future blockchain technology could radically transform the role businesses, institutions, and governments play in our world.

    Drawing on the expertise of Oxford faculty and industry…

    Cryptocurrencies and blockchain technology are driving innovation and competitive advantage for companies in many industries and environments.

    Cryptocurrencies and blockchain-based financial systems regulate trillions of dollars in assets and facilitate trillions in economic transactions. In the future blockchain technology could radically transform the role businesses, institutions, and governments play in our world.

    Drawing on the expertise of Oxford faculty and industry leaders, the Oxford Blockchain Strategy Programme provides an understanding of this transformative technology. Built specifically for busy executives, the programme provides knowledge-rich, highly relevant content and frameworks that will help participants incorporate blockchain technology into business strategy in a sustainable, inclusive way.

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    Combining theory and functional practice, this programme equips you with the ability to navigate the dynamics of leadership, to lead teams effectively.

    The course facilitates exploring your strengths and weaknesses as a leader, articulating leadership vision, studying the way decisions are made in organisations and the role of leadership in driving change.

    Covering Effective Leadership: Leading for High Performance, The Job of the Leader: Envisioning and Engaging, The Job of the…

    Combining theory and functional practice, this programme equips you with the ability to navigate the dynamics of leadership, to lead teams effectively.

    The course facilitates exploring your strengths and weaknesses as a leader, articulating leadership vision, studying the way decisions are made in organisations and the role of leadership in driving change.

    Covering Effective Leadership: Leading for High Performance, The Job of the Leader: Envisioning and Engaging, The Job of the Leader: Choosing and Connecting, Leading with Power and Influence, Leading Teams for Effective Performance, Strategies and Models for Leading Change, Mastering Complexity and Plurality and Aligning Personal and Organisational Purpose.

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    Focusing on key AI technologies, such as machine learning, natural language processing, and robotics, the course helps you to understand the implications of these new technologies for business strategy, as well as the economic and societal issues they raise. We examine how artificial intelligence will complement and strengthen our workforce rather than just eliminate jobs. Additionally, the program emphasizes how the collective intelligence of people and computers together can solve business…

    Focusing on key AI technologies, such as machine learning, natural language processing, and robotics, the course helps you to understand the implications of these new technologies for business strategy, as well as the economic and societal issues they raise. We examine how artificial intelligence will complement and strengthen our workforce rather than just eliminate jobs. Additionally, the program emphasizes how the collective intelligence of people and computers together can solve business problems that not long ago were considered impossible.

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    - Cultivating the Entrepreneurial Mindset
    - Leading Innovation

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    Activities and Societies: University of Canterbury Rowing Team, Ensoc

Licenses & Certifications

Courses

  • Building and Managing High Performing Teams

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  • Innovation, Marketing and Technology

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  • Leading and Engaging Exceptional People

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  • Negotiation Skills

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  • News Media Writing

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  • Presentation Skills

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Honors & Awards

  • #3 Top 50 in eCommerce 2025

    Inside Retail

  • Top 50 CX Influencers 2023 (Global)

    CX Network

    https://www.cxnetwork.com/cx-experience/articles/cx-networks-top-influencers-to-follow-in-2023

  • Top 50 in eCommerce (Australia) 2018-2023

    Inside Retail | Octomedia

    2023: In her nearly four years at Myer, Nicola transformed the department store into an online juggernaut, which outperformed many of the country’s leading pureplay retailers in FY22. A self-described "intrapreneur’, Nicola drives change through innovation and smart use of technology. In December, she announced she was leaving Myer to attend the University of Oxford’s Executive MBA program.

    “A true ‘intrapreneur,’ Nicola has led the transformation of Myer from department store to…

    2023: In her nearly four years at Myer, Nicola transformed the department store into an online juggernaut, which outperformed many of the country’s leading pureplay retailers in FY22. A self-described "intrapreneur’, Nicola drives change through innovation and smart use of technology. In December, she announced she was leaving Myer to attend the University of Oxford’s Executive MBA program.

    “A true ‘intrapreneur,’ Nicola has led the transformation of Myer from department store to e-commerce powerhouse, showing the importance of delivering the basics brilliantly while changing our perception of a much-loved brand by delivering real growth and a better customer experience.” – Richard Thame
    https://insideretail.com.au/wp-content/uploads/2023/03/Top-50-People-E-commerce-2023-report.pdf

    2022: Overseeing improvements to Myer’s online checkout, loyalty program, fulfilment and returns process and general site performance, Nicola played a key role in the retailer’s remarkable online sales growth. A digital veteran with over 20 years’ experience, she is passionate about people and building a culture of innovation to drive change wherever she goes.

    “Nicola did an amazing job driving some stunning commercial results while innovating in a way that really benefited the customer experience. Her contributions to the community were impressive, and she has no doubt made a real difference in people’s lives.” – Mark Baartse

    https://insideretail.com.au/e-commerce/top-50-people-in-e-commerce-2022-revealed-202203

  • #7 in Top 100 Online Retailers (Australia)

    Power Retail

    Every year Power Retail create the Top 100 Online Retailer list for Australia. When I first started with Myer in 2019, they had recently been listed as #14, so Myer has lifted 7 places during my tenure as GM Omni Experience. We were #10 in 2022.

  • Best Customer Loyalty Program/Campaign

    Inside Retail

    Based on our delivery of our points plus pay initiative, where customers with Virgin Velocity, Commonwealth Bank and American Express loyalty points could redeem them on Myer.com for products

  • Finalists: OMNI Channel Retailer of the Year, Customer Experience of the Year

    Inside Retail

    https://insideretail.com.au/business/finalists-revealed-for-inside-retails-retailer-awards-2023-202301

  • Finalist: Retail Innovation Awards

    The Retail Doctor

  • Finalists: Top Innovator, Top Customer Experience and Top Department store

    Power Retail

  • Top Travel Booking Site

    Power Retail

    http://www.powerretail.com.au/news/all-star-bash-2017/

  • Brand Digital Excellence Award - Best Airline Brand (Singapore)

    Heardable, in cooperation with BAV Consulting

    Jetstar in Singapore received first place in the Best Airline Brand in the Brand Digital Excellence Awards Singapore 2016, beating Cathay Pacific, ANA, AirAsia and Scoot.

    The awards measure brand strength online, across all digital landscapes including website, SEO, user-friendliness, contactability, mobile apps, sentiment and content virality.

    https://www.heardable.com/blog/corporate/brand-digital-excellence-awards-full-list-of-winners

  • Top 50 People in eCommerce 2015

    Inside Retail and Deloitte

    "Having such a rounded background allows Clement to step into a business and drive positive change and growth. Though young, she is very experienced and well respected in the eCommerce world."
    http://octomedia.uberflip.com/i/479047-top-50-e-commerce-master/17

  • Speaking Engagements

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    Seamless Melbourne 2017
    Brand consistency in an omnichannel world: How to keep your culture, look and feel, marketing and communications on brand across technologies, platforms and channels (panel)

    iMedia NZ 2016
    Jetstar turns 22 sites into one - Building Business Confidence Through Transformation

Organizations

  • Australian Institute of Company Directors

    Member

    - Present

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