Experience
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Education
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University of Bath
Featured two 6-month industrial placements. Modules included: Global Business Strategy, Entrepreneurship & Innovation, e-Business, International Marketing Management, and Operations Management. Studied a semester abroad at Copenhagen Business School.
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Studied electives in Big Data, Managing People, Web Interaction Design & Strategic Consulting
Projects
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Actix Zendesk Launch
Migrated 100 support agents, 10,000 customers and nearly 70000 historic and open tickets from a hybrid Salesforce/bespoke technical support platform onto a consolidated solution based on Zendesk Enterprise
Project was delivered in under 3 months and within budget and delivered a return of 20% in first year and big leap in functionality, including a powerful SLA engine, advanced dashboards and reporting, intuitive call routing, smartphone app and support for multiple support desks in…Migrated 100 support agents, 10,000 customers and nearly 70000 historic and open tickets from a hybrid Salesforce/bespoke technical support platform onto a consolidated solution based on Zendesk Enterprise
Project was delivered in under 3 months and within budget and delivered a return of 20% in first year and big leap in functionality, including a powerful SLA engine, advanced dashboards and reporting, intuitive call routing, smartphone app and support for multiple support desks in multiple timezones.Other creators -
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Expedia Support Portal Setup
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Initially planned as a case and task management tool, this project quickly expanded to 150 users that are using the Zendesk platform to work directly with our partners and manage cases and workload within their teams.
To allow our teams to do so, multiple endpoints, special use cases and the needs of each team had to be considered to produce a global case management tool that can scale up to the needs of the business.Other creators -
Languages
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English
Native or bilingual proficiency
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Bokmål, Norwegian
Elementary proficiency
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