CANS/ANSA Objective Arts and Clinical Support
Contact Sheet for System Administrators
Important Note: We ask that ONLY System Administrators and/or Implementation Coordinators (the CANS/ANSA “Lead” staff person in your agency) contact the following staff. BHCS staff will re-direct clinicians and clinical supervisors to their own agency’s System Administrators and Implementation Coordinators for troubleshooting.
BHCS Information Systems – IS Help Desk: 510 567-8181
Objective Arts Technology related:
- User Login/Passwords
- Updating & Activating Staff Accounts, Placements (RUs), Roles
- Temporary Opening of Clients in OA
- Clerks Entering Data
- Why User Can’t Create an Assessment (certification not “valid,” wrong role)
- OA “bugs” or “error messages” (this will be forwarded to OA tech staff if cannot be resolved)
- Tickler Reports
- Roles (including assigning Lead System Administrator), Placements/RU
“Activating” Insyst Staff ID Accounts
Accessing BHCS Portal to Attest
Registering on CANStraining.com
Training of Staff – Please contact your Assigned Coach
Clinical Content of the CANS/ANSA
Client Engagement
Treatment Planning
Workflow
Staff Training, Train-the Trainer resources
TCOM framework
Documentation/ QA questions – Amy Saucie, QA, [email protected]
Policy & Procedures (is this RU required? required timelines, how to document, etc.)
General CANS/ANSA policy and operational questions
CANStraining.com – Lauren Schmidt, [email protected]
Error Messages/Bugs on CANStraining.com
Can’t find the exam I need to take
Locked out of system after failing final exams
Can’t remember my password or login on CANStraining.com
How to Run & Read Reports
For BHCS county clinics, Clinic Manager/Supervisors should contact your System of Care Liaison first before contacting staff above:
CYASOC- Christine Mukai, [email protected]
TAY - Christine Mukai, [email protected]
Older Adult – Michael Kessler, [email protected]
SUD Adolescents – Nathan Hobbs, [email protected], [email protected]
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