Coveo

And just like that, #Dreamforce2025 is a wrap! We’re leaving energized, inspired, and more aligned than ever on what enterprises need from AI today. This year, we had the privilege of sharing the stage with bold leaders from Deloitte Digital, Xero, and Illumio, each showcasing how they’re driving impact with AI-powered relevance, trusted generative experiences, and digital agility at scale. 🤝 With Deloitte Digital, we explored how to bring AI to every point-of-experience, securely and strategically 🤝 Xero showed how relevance and generative answering cut search time by 40% and deflected 20% of support sessions 🤝 Illumio shared how it’s transforming employee enablement with AI-driven search and knowledge discovery Thank you to everyone who stopped by our booth, joined a session, or shared a story. 

We’re excited to join the SAP AI NOW Tour UKI on 22 October at Excel London! Join us at Booth #12 to discover how Coveo’s AI-powered search and relevance platform enhances SAP experiences, helping organisations deliver smarter insights, improved efficiency, and exceptional user experiences. This event brings together SAP customers, partners, and industry leaders to explore how AI and applications are transforming business. Don’t just hear about AI, experience it with Coveo and SAP in action. Register now! https://sap.to/6044ApCJA

Hot of the press! Our latest release of Coveo for Agentforce brings smarter, more secure, and more contextual intelligence to the frontline of support. Built to deliver better answers, and better outcomes, with GenAI that’s grounded in enterprise trust and designed to scale. “When we combined Agentforce with Coveo, the results were on another level,” said Joyce Leung , VP of Support Operations at Illumio. “Our internal testers went from saying, ‘this is okay’ to literally saying ‘wow.’ The multiplier effect of bringing the two solutions together was incredible, consistently returning responses that truly amazed our team.” 👉 Get the full story, including what’s powering this shift, and how teams are already putting it to work. https://bit.ly/4n8pLMj

We’re proud to announce that Coveo has achieved the Amazon Web Services (AWS) Generative AI Competency. This designation recognizes our deep expertise in delivering secure, scalable, enterprise-ready generative AI solutions and highlights our commitment to solving real-world business challenges with precision, speed, and measurable value. As one of the first AWS Partners to achieve this distinction, Coveo is now officially recognized for helping organizations harness the power of generative AI to drive productivity, enhance digital experiences, and reduce costs with the governance, security, and data privacy today's enterprises demand. Thank you to our incredible team and to our partners at AWS for the continued collaboration. Read the full announcement: 🔗 https://lnkd.in/ef2hyRk9

We're partnering with Deloitte Digital! This isn’t just another alliance, it’s a shared belief that the future of digital experience will be defined by relevance, speed, and scale. Together, Coveo and Deloitte Digital will empower more enterprises to deploy AI-powered experiences that are: 🤝 Truly connected across journeys 🤝Context-aware at every interaction 🤝Composable by design, so they can adapt as fast as customer expectations evolve We’re already seeing demand from enterprises looking to modernize their digital experience stack with secure, scalable AI and with Deloitte’s industry expertise and delivery excellence, the path from strategy to value just got a lot shorter. We’re excited for what’s ahead and grateful to be building this with such a forward-thinking team.

Big milestone for Coveo, and even bigger outcomes for SAP and its customers. It all began with SAP Concur, where Coveo helped reduce support case volume by 30% and deliver measurable value in just six months. That success paved the way for a broader rollout across SAP for Me, where Coveo now powers search and generative answering across 11.2 million documents and 47 content sources. SAP is now achieving up to 80% self-service success across key support channels, thanks to our AI-powered relevance and generative answering platform. 🔗 Read the case study: https://lnkd.in/eQRtRbkJ 🔗 Read the full article on Forbes: https://lnkd.in/eNHHvpSU Huge thanks to Michelle Lewis-Miller, MBA for the bold vision and partnership that made this possible and to Maribel Lopez for capturing the story so thoughtfully.

💚 Aujourd’hui, nous soulignons la Journée mondiale de la santé mentale. Chez Coveo, nous croyons que s’épanouir au travail commence par s’épanouir en tant que personne. Tout au long de l’année, nous soutenons la santé mentale de nos employé.es grâce à des initiatives concrètes comme : - Un programme d’aide aux employé.es (PAE), pour du soutien confidentiel en santé mentale - Des congés maladie flexibles, qui s’adaptent à la vraie vie - Des espaces bien-être et cours de groupe dans nos bureaux de Québec et Montréal - Un modèle hybride, pour trouver le bon équilibre - Un congé parental bonifié et l'opportunité d'un retour progressif pour les nouveaux parents - Du soutien financier et accompagnement en planification d’épargne et retraite pour nos employé.es au Québec - Des journées de bénévolat afin de redonner dans la communauté Tu te vois évoluer dans ce type d’environnement? Joins la Coveolife! https://bit.ly/3L3b2Ve -- 💚 Today, we’re recognizing World Mental Health Day. At Coveo, we believe that thriving at work starts with thriving as a person. Throughout the year, we support our employees’ mental health through concrete initiatives such as: • An Employee Assistance Program (EAP) offering confidential mental health support • Flexible sick leave, adapted to real life • Wellness spaces and group classes in our Québec and Montréal offices • A hybrid model to help everyone find the right balance • An enhanced parental leave and the opportunity for a gradual return for new parents • Financial support and retirement planning assistance for our employees in Québec • Volunteer days to give back to the community Do you see yourself thriving in this kind of environment? Join the Coveolife! https://bit.ly/4mVdJ8E

We’re hitting the stage at #Dreamforce2025, three sessions, one big story: trusted knowledge is the fuel behind impactful GenAI. Live from the Agentforce Pavilion, Coveo will join forces with Deloitte, Illumio, and more to show how enterprises are transforming service, self-service, and B2B sales with AI-search, personalization, and relevance at scale. Here’s what's on our agenda: 🔹 Fuel Agentforce with Enterprise Knowledge 📅 Tue, Oct 14 | 2:00–2:20 PM PT 🔗 Add to Agenda: https://sforce.co/4mNfR2u 🔹 Redefining Self-Service: Illumio, Agentforce, and Coveo 📅 Wed, Oct 15 | 1:30–1:50 PM PT 🔗 Add to Agenda: https://sforce.co/3VMhqCz 🔹 Driving B2B Sales Growth with Search, Personalization and AI 📅 Thu, Oct 16 | 9:00–9:20 AM PT 🔗 Add to Agenda: https://sforce.co/3IKVhBM 📍 All sessions at the Agentforce Pavilion, Moscone North Let’s connect at Dreamforce and explore how context-driven AI is powering business results, at every point-of-experience.

Introducing Coveo for Agentforce 2.0! This release goes beyond retrieval, bringing Agentforce the deeper context it needs to deliver more helpful, personalized responses at scale. With new support for Flex Prompt Templates and Coveo's context-rich retrieval, you can enable smarter case resolution, automate classification, and even generate knowledge content, directly from real-world interactions. It’s a powerful step forward for enterprises looking to get more out of their Agentforce investment. 📹 Watch the full video now: https://bit.ly/4q3933t

Most teams want to prove ROI, but too many fall into the same traps. In this quick video, Moe Mudheher and Benjamin Ryan from the Business Value team break down the most common missteps when building a business value assessment. 🎥 Catch the full breakdown and make your business case bulletproof.