Healthcare Insurance Reciprocal of Canada (HIROC)

HIROC’s Risk Management Residency Program (RMRP) is growing! To learn about the new Obstetrical and Perinatal Leadership RMRP, we chat with Tama Cross, Narissa Dudar & Trevor Hall who have co-created the program with HIROC staff and Subscribers, ensuring that each module reflects frontline perspectives. Apply by Oct 31: https://lnkd.in/gBrASv7J What can Subscribers expect from the Obstetrical and Perinatal Leadership RMRP? Sessions promote engagement through group discussions, case studies, peer exchange, and reflective practice. We connect abstract RM concepts to real-world obstetrical and perinatal scenarios, transforming them into actionable insights. Why is HIROC developing this? Every birth depends on the synchronized expertise of multidisciplinary team members in perinatal-neonatal areas. We developed this specialty stream to bring together a network of peers and colleagues from across Canada to work together toward best clinical outcomes in the perinatal-neonatal area. From a medical-legal perspective, the perinatal-neonatal area continues to constitute the most complex and highest cost claims. Through relentless focus on early recognition and escalation, real-time debriefing, and effective interprofessional communication, the birthing unit can evolve into a high-reliability environment where every birthing person and baby experience the safest possible care. Who should apply? All healthcare leaders who practice in or oversee OB and perinatal care settings, such as: clinical managers, clinical educators, department chiefs, directors, medical directors, team leads, and members of senior leadership teams. Can you share a module or two you’re excited about? It is so difficult to single out specific modules. We are excited about all of them! If we must, we will highlight the first module, “Risk Management Fundamentals” and the capstone module, “Interprofessional Collaboration”. The first is our opportunity to kick off the program with a key session (that is core to the foundational RMRP), meet the new participants, and really begin the engagement, which carries on throughout the program. As for the final module, this will be a session that is jointly held with participants of the Midwifery RMRP. What’s one thing you love about RMRP? There is a unique synergy that comes from bringing together leaders from a specialized area like OB and perinatal. HIROC’s national lens adds perspective and case studies from our claims that enriches the conversation with real-world examples. We bring together experts from across Canada to share ideas and learn together, but most importantly we help build relationships that will extend beyond the program, and support information sharing, pan-Canadian collaboration, and system-wide trust. Patient safety in this setting is built on trust – trust between clinicians, between care teams and families, and between evidence and action.

To continue our learning this Cyber Security Awareness Month, we caught up with HIROC's Privacy and Compliance Officer, Kopiha Nathan, who shares recent trends and recommendations on: - supply chain attacks and compromised vendor-hosted environments - social engineering tactics She also offers a set of great resources to review and share with your teams. Read the full post from Kopiha: https://lnkd.in/gyAPX2g9 And don't forget to sign up for HIROC's online Cyber Workshop this November 18. The event is complimentary and exclusively for HIROC Subscribers: https://lnkd.in/g76r2BHV #CyberMonth2025 #HIROC

HIROC is a proud partner of the SimKIDS Simulation Symposium, recently hosted by SickKids. The room was filled with dedicated leaders across healthcare education, research, system design and more. They were there to discuss the topic of “Shaping Precision Health Through Innovation, Collaboration, and Design”. We even met a robot friend who led the way to our sessions! Meet them in the video below! There were many valuable insights shared about the innovation taking place in the simulation community. Here are a few key takeaways: Dr. Teresa Chan, Dean, School of Medicine at Toronto Metropolitan University explained how simulation of all types is at the core of medicine, but her team questioned where else simulation can be incorporated while they were building a new medical school. Over 30,000 participants were consulted for feedback on what is wanted from tomorrow’s physicians, and some of the responses included sustainable and viable options around care provision, best ways to understand and deliver care for seniors, and primary care being the basis of community health. Keeping these responses in mind, Teresa and her team found curricular opportunities to incorporate simulation, such as case-based learning. Case-based learning uses narrative medicine style cases to tap into the power of storytelling and unveil the curriculum. Using generative AI, the thoughts, motivations, and subtle microaggressions are portrayed to ensure there is a diverse depiction of the community. Dr. Jabeen Fayyaz and Erin Erlandson from SickKids also shared their goal of best adapting debriefing so escape rooms are engaging, fun, and truly meaningful for learning. Debriefing is where most simulation learning occurs, and effective reflection leads to stronger clinical transfer. Using the PEM Safety Escape Room through CAVE technology, their team created clinical scenarios in their Emergency Department. The initial data from the escape room showed high engagement and communication, and strong learner feedback on teamwork. Julia Lee and Mark Joithe from Unity Health Toronto touched on the value of engaging in SIM early, adapting your SIM approach based on feedback and needs, and having a strong reporting plan. The direct impact of this is less stress pre-go-live, the social value is safer patient flow and effective signage, and the operational value is timelines being met and workflows validated. Thank you to SickKids for bringing the simulation community together and creating a day full of learnings.

A new episode of HIROC’s Healthcare Change Makers podcast is out now! Catch our interview with Dr. Mike Heenan of St. Joseph's Health System and St. Joseph's Healthcare Hamilton. Listen: https://lnkd.in/gHVkZ4vb We touch on Mike’s career path and how no matter who you are, you can have an impact on someone’s life. But we also dive deep into the work St. Joe’s is doing around workplace violence and the steps they are taking as a learning organization. It’s a candid and inspiring conversation so if you have the time, we highly recommend adding this to your playlist. Longwoods Publishing IHI Smithsonian's National Museum of African American History and Culture Ontario Hospital Association #HIROC #Podcast #HealthcareChangeMakers #WorkplaceViolence

It's National Healthcare Facilities and Engineering Week! It’s no question that Canada’s healthcare organizations could not function without facilities teams. Just thinking about maintenance to water, heating, and cooling systems alone, reminds us there are so many things going on behind the scenes. And all of these things play a role in the safety of our staff, patients, and clients. To honour these hard-working teams, we connected with Chris Mackey, Director of Facilities Management at Providence Care in Kingston, Ontario. We talk with Chris about his team, their recent successes, and their focus on energy efficiency. Read our interview with Chris: https://lnkd.in/gFYsJa-e We’re proud to partner with healthcare facilities teams across the country – these teams help keep sites open and safe. So, from all of us at HIROC, thank you! #HealthcareEngWeek Canadian Healthcare Engineering Society (CHES)

Wow, one year since Dunn House opened its doors in Toronto. Since then, we have been so thankful for the stories of hope, and the vision for the future of care that is taking shape. Congratulations to Andrew Boozary MD MPP and the team at University Health Network, as well as the partners who have all played a role in Dunn House. This is, as Dr. Boozary says, “The power of partnership.” Earlier this year we hosted Dr. Boozary on HIROC’s Healthcare Change Makers podcast. We spoke about reentering humanity in healthcare. If you haven’t listened yet, grab the episode here: https://lnkd.in/gY8VYvAZ #podcast #HIROC #CdnHealth

Did you hear? Registration is now open for HIROC's Shared Experiences cyber workshop, happening November 18. Join us online starting at 12:30 PM ET for a few hours of learning and sharing amongst fellow healthcare Subscribers. Learn more and register via: https://lnkd.in/g76r2BHV This event is complimentary and is exclusively for HIROC Subscribers. See you there! #HIROC #VirtualLearning #CyberMonth2025

The start of a new month marks a new HIROC Brand Ambassador! Our October Brand Ambassador is Hayley Snell – Director of Claims. Hayley’s focus on not only the claims work she does, but the work of other HIROC teams and the healthcare community at large is what makes her truly shine. Here are a few reasons why Hayley is a star: ⭐ She’s a day one supporter of HIROC’s Healthcare Change Makers and Share Scale Repeat podcasts, always talking about new episodes with the Communications team and sharing feedback. We’re biased but we think Hayley has great taste in podcasts! ⭐ She an internal thought leader on all things insurance, claims, and risk ⭐She’s an advocate for HIROC’s walking club and is supportive of our many committees Congratulations, Hayley! Thank you for helping HIROC shine! #BrandAmbassador #HIROC #EmployeeEngagement

How can healthcare organizations help ensure they provide the right care at the right time? On our NEW Share Scale Repeat podcast, Diana Choma and Kelly Chrunik from Alberta Health Services explore this exact question, sharing their project which analyzes the metrics in early warning systems to improve patient outcomes. The project received support from HIROC’s Safety Grants Program. We learn about: ☑️ The actions they took in the four education cycles ☑️ The results from their project ☑️ Advice for healthcare organizations on actioning a new early warning system Listen today! https://lnkd.in/gab_TAyB #HIROC #Podcast

In honour of Cyber Security Awareness Month in Canada, we're connecting with a few of HIROC's experts to bring you tips and trends related to all things cyber in healthcare. Caroline L., Senior Claims Advocate on our Insurance Services team shares that while there are many new microtrends we're seeing, at the core, ransomware attacks remain the most destructive. We know all organizations are built differently but at a high level, the approach to mitigating is going to be very similar. Caroline offers up 3 key tips to focus on: 1️⃣ Education – through phishing simulations 2️⃣ Have strong access controls in place – make it frustrating for a threat actor when trying to gain access 3️⃣ A cyber incident response plan is only useful if you practice, update and challenge it Check out HIROC's Resources library for supportive tools on cyber. And reach out to us if you need anything. We're here for you! https://lnkd.in/epyjCAR #CyberMonth2025 #HIROC