Gianmarco Ferri

From Gut Feel to Data-Driven Hospitality ✨ Hospitality has always been about people. The warm welcome, the intuitive service, the memorable stay. But today, the foundation for those magical experiences is increasingly data — harnessed in real time to anticipate needs and unlock value. 🔹 Predictive Demand Forecasting No more relying only on historical booking curves. With AI, hotels and resorts can factor in weather, events, and even airline capacity to predict demand with precision. The result: smarter pricing, staffing, and inventory — improving both RevPAR and guest satisfaction. 🔹 Hyper-Personalized Journeys Guests expect the same personalization from hotels as they do from Netflix. Loyalty data, past stays, and real-time IoT signals (from mobile check-ins to room preferences) help create curated experiences that feel tailored, not templated. 🔹 Revenue Beyond the Room Dynamic pricing is expanding to spa bookings, dining, and excursions. By using data to optimize the whole guest wallet, leading brands are driving new growth while deepening loyalty. 🔹 Operational Excellence Digital twins aren’t just for cruise ships. Resorts and hotels are modeling energy use, predictive maintenance, and workforce scheduling — running leaner, greener, and reinvesting savings into guest experience. ⸻ 💡 At Cognizant , we see this transformation first-hand. We’re proud to be the Data & AI partner for 50% of the properties on the Las Vegas Strip — as well as other leading hotel brands worldwide. The takeaway? Data-driven hospitality isn’t about replacing human warmth with algorithms. It’s about equipping teams to serve smarter, not harder. When the tech fades into the background and the guest feels uniquely understood — that’s when hospitality truly shines. #Hospitality #AI #TravelTech #CustomerExperience #DataDriven

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In this video, I share our vision for AI skilling in Switzerland and why it matters for everyone, regardless of background, profession, or age. Building on Microsoft Switzerland's June 2nd announcement, we're focused on empowering Swiss professionals, educators, students, and citizens to harness AI's potential in their daily work. From apprentices to teachers, from SME leaders to nonprofit workers, everyone has the opportunity to be part of this transformation. Through partnerships with organizations like the CyberPeace Institute and PoliSync, we're creating pathways for all segments of society to thrive in the AI era. Because when everyone can confidently and responsively use these tools, Switzerland's innovation ecosystem becomes even stronger. Watch to learn more about our practical approach to making AI accessible for all. #AISkilling #SkillsForTheFuture #ResponsibleAI

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𝗧𝗵𝗶𝘀 𝗶𝘀 𝗮 𝗱𝗲𝗳𝗶𝗻𝗶𝗻𝗴 𝗺𝗼𝗺𝗲𝗻𝘁 𝗳𝗼𝗿 𝗔𝗜: 𝗮 𝘀𝗵𝗶𝗳𝘁 𝗳𝗿𝗼𝗺 𝗿𝗮𝘄 𝗰𝗮𝗽𝗮𝗯𝗶𝗹𝗶𝘁𝘆 𝘁𝗼 𝘁𝗿𝘂𝗲 𝘂𝗻𝗱𝗲𝗿𝘀𝘁𝗮𝗻𝗱𝗶𝗻𝗴 𝗼𝗳 𝗵𝘂𝗺𝗮𝗻𝘀, 𝘁𝗵𝗲𝗶𝗿 𝗴𝗼𝗮𝗹𝘀, 𝗯𝗲𝗵𝗮𝘃𝗶𝗼𝗿𝘀, 𝗮𝗻𝗱 𝗰𝗼𝗻𝘁𝗲𝘅𝘁. Very proud to share our latest Point of View on 𝗛𝘂𝗺𝗮𝗻-𝗠𝗮𝗰𝗵𝗶𝗻𝗲 𝗨𝗻𝗱𝗲𝗿𝘀𝘁𝗮𝗻𝗱𝗶𝗻𝗴, where the Capgemini 𝗔𝗜 𝗥𝗼𝗯𝗼𝘁𝗶𝗰𝘀 𝗮𝗻𝗱 𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲𝘀 𝗟𝗮𝗯, in collaboration with Cambridge Consultants, sets a new direction for how we design, deploy, and scale intelligent systems. This is not just another publication - it’s a 𝗺𝗶𝗹𝗲𝘀𝘁𝗼𝗻𝗲 for the future of #AI, #AIRobotics, and #PhysicalAI. This paper is central to our mission: making #embodiedAI not just powerful, but meaningful systems that sense, understand, and support people in real-world environments. It lays the foundation for the next wave of Digital and Physical Interfaces, where humans interact naturally with systems that adapt to them to drive measurable impact. We explore three areas where this shift will unlock value for business: 1️⃣ 𝗗𝗲𝗰𝗶𝘀𝗶𝗼𝗻-𝗺𝗮𝗸𝗶𝗻𝗴 – supporting better, faster, more contextual decisions 2️⃣ 𝗧𝗲𝗮𝗺𝗶𝗻𝗴 𝗮𝗻𝗱 𝗮𝘂𝘁𝗼𝗻𝗼𝗺𝘆 – turning AI and robotics into trusted teammates 3️⃣ 𝗔𝗱𝗮𝗽𝘁𝗶𝘃𝗲 𝗲𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲𝘀 – creating interactions that feel natural and human-centric This is more than technology: it’s a strategic and cultural evolution that will shape the way organizations innovate, operate, and engage in the coming years. 👉 Discover why this publication matters for the future of your business: https://bit.ly/467YlRv #HumanMachineUnderstanding #FutureOfAI Pascal Brier Franck Greverie Ali Shafti Kary Bheemaiah Tim Ensor Dheeren Vélu Antonio Jesús Jaramillo Mesa Xavi Navarro Muncunill Borja Tinao Perez-Miravete Marc Blanchon Nitin Dhemre Jean-Francois DELERUE Esther Buck Alex Bulat- van den Wildenberg

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