TELUS Digital Chengdu

On May 16 and 17, we hosted our first globally synchronized TELUS Days of Giving events. Nearly 500 TELUS Digital team members across Bulgaria, Canada, China, El Salvador, Guatemala, Ireland, Morocco, the Philippines, and Romania volunteered in the communities where they live, work, and serve, creating a #WaveOfPurple. Thank you, team, for bringing to life our #GiveWhereWeLive philosophy.

TELUS Digital presents an advanced science, technology, engineering, and mathematics (STEM) dataset for fine-tuning large language models. Explore how our meticulously crafted prompt-response pairs enhance #AI performance in complex problem-solving, agentic reasoning, and scientific applications.

Happy #InternationalTeaDay! Your favorite blend reveals your true personali-tea. Which one are you?

TELUS Digital Chengdu team members and their families beautifully rode the #WaveOfPurple to celebrate Global TELUS Days of Giving today, May 17! With hearts full of compassion, they embraced their #GiveWhereWeLive spirit by spending precious time with children on the autism spectrum from the Chenyu Rehabilitation Training Center. Together, they shared laughter and learning through fun and educational activities that underscored the importance of clean water and environmental care. Take a moment to feel the love through some of our favorite #TDOG2025 moments captured in these photos.

#TELUSDigital Chengdu celebrated #MothersDay with activities for moms and female team members. Organized by the Connections Women's Network, our women-focused team member resource group, it was a heartwarming day filled with insightful roundtable talks and creative hands-on activities like crafting beautiful do-it-yourself phone charms. Moms also received surprise gift bags from the group. Here are some highlights from the celebration. In one word, how would you describe mothers?

On this episode of "Questions for now," a TELUS Digital podcast, explore practical strategies for maintaining authentic customer connections and how, paradoxically, #automation can enhance the human experience. Listen to compelling perspectives from Bal Mahal, senior product manager, intelligent automation at TELUS Digital, and David Wachs, founder and CEO of Handwrytten, as they share how brands can leverage automation to personalize customer experiences.

This Mother's Day, we're putting the spotlight on a mom from TELUS Digital Chengdu, Katrina, as she shares the best advice she received from her mother. We recognize that balancing motherhood and a thriving career is not easy. Through the Connections Women’s Network’s  Mama Bear program, a supportive community built by and for #TELUSDigital mothers, like Katrina, have an avenue to empower one another and share advice on managing their professional and family life. Let’s celebrate mothers’ wisdom by sharing the advice you received from your mom in the comments. Happy #MothersDay! 🌷

Meet Sam, one of our #HeroesAtTELUSCN. He values diverse perspectives, shares knowledge, and uplifts fellow team members. Discover what sparks his passion and what he likes most about working at TELUS Digital Chengdu. 

New research by TELUS Digital Experience and Ryan Strategic Advisory shows that gaining customer trust is crucial for exceptional customer experience (CX). As a result, enterprises are increasing investment in trust, safety, and security services for 2025, adopting a hybrid approach that combines human expertise with #AI. The report, "Safety in numbers," presents global findings from a survey of over 800 enterprise #CX decision-makers, detailing their growing investments, challenges, and strategies in trust and safety.

We turned what was once seen as a technological threat into a superpower for our team members. Last March, we launched AI Week of Learning, an initiative designed to equip our team members with the knowledge and tools needed to effectively use AI and supercharge it to introduce innovation and efficiency in our day-to-day work. The sessions cover a range of topics like: ✅ AI market insights ✅ training contact center agents using real-time simulations and AI-driven coaching ✅ operational learning tools like proactive task reviews and safety climate assessments ✅ successful copilot implementation These sessions are readily available for all team members, equipping them with theoretical and practical knowledge to effectively manage, monitor, and maintain AI systems, improving organizational efficiency.  How do you currently incorporate #AI into your work? Share your experience in the comments.