Christian Huber

Our ServiceNow AI Platform Zurich release is here – generally available to all customers today!    We designed this release to help organizations accelerate their AI adoption through faster agentic development, enterprise-wide security capabilities, and reimagined autonomous workflows.    With the introduction of Build Agent, every employee (not just developers) is empowered and equipped to build at scale. This is a real breakthrough for enterprise app creation, enabling innovation through natural conversational prompts. Alongside this is our Developer Sandbox, which ensures innovation doesn't come at the cost of control – giving teams an isolated environment to experiment safely before going live.    Our newest agentic offerings uncover the greatest opportunities for automation and help customers build a solid foundation for their business transformation. Context-aware AI agents are embedded within agentic playbooks to create true autonomous workflows that are consistent, repeatable, and keep humans in control. These playbooks bring insights from Process & Task Mining (also newly integrated) into a single view, providing deeper visibility into how work gets done and where AI can make an impact.    As organizations deploy autonomous workflows powered by agentic AI, securing systems from the start is essential. It’s why we’ve added new built-in capabilities like ServiceNow Vault Console and Machine Identity Console to deliver comprehensive oversight and guidance to safeguard your assets.     After more than 25 years in the industry, I can confidently say the pace of technology has never been faster – and now more than ever, businesses need trusted AI that drives tangible outcomes. Today’s platform release does exactly that – delivering intelligent automation, simplified experiences, and real customer value.    Thanks to our teams who made it all possible! Read more in my blog:   https://lnkd.in/gwA9X_nj     #PutAIToWorkForPeople 

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Why transform? Because standing still isn’t an option. How to transform? With the right tools, mindset and people.   At the Digital Lounge @Lakeside, we will explore how SAP and partners like Data Migration International (DMI) are helping customers rethink transformation, not as a technical task, but as a strategic opportunity. #AI plays a key role. It helps simplify the move, but more importantly, it enables new ways to run business processes with speed and intelligence. This is where technology becomes an enabler for real business innovation.   With a #cleancore approach and an integrated toolchain, we support companies in making the shift to cloud smoother and more meaningful. It’s not just about migrating systems. It’s about freeing up people to focus on what matters most: Driving outcomes and shaping the future of their business.   Lakeside will be the place to show how transformation truly happens. When technology, people and purpose align. #DigitalLounge2025 #BusinessTransformation

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What an exceptional quarter for ServiceNow. Once again, we've surpassed expectations, beating and raising our guidance across all key metrics. 🎯 Q2'25 total revenue was $3,215M 🎯 22.5% YOY subscription revenue growth 🎯 29.5% non-GAAP operating margin and FCF margin of 16.5% 🎯 30% YoY growth of customers with $20M ACV 🎯 Now Assist on track to hit $1 billion ACV by 2026 These results underscore how leading enterprises are implementing AI not as a novelty, but as a fundamental driver of business transformation - with remarkable outcomes. We're seeing powerful trends accelerating AI adoption across industries. Most noticeably, the market is shifting decisively toward comprehensive agentic operating systems. The era of fragmented point solutions is giving way to intelligent platforms capable of autonomous action. ServiceNow stands at the forefront of this shift through our integrated AI, data, and workflow capabilities. Global leaders are demonstrating what's possible. Starbucks, a multi-year ServiceNow customer, is using our AI to enhance its technology ecosystem and elevate both customer and partner experiences. They're currently rolling out ServiceNow in select support centers to optimize call triage and drive greater satisfaction at every touchpoint. NVIDIA is redefining employee support with ServiceNow AI agents that proactively resolve issues, deliver personalized help, and provide answers in seconds. And Intuit is expanding its longtime relationship with ServiceNow to create frictionless "done-for-you" agentic AI experiences for its employees. This quarter's performance demonstrates that when you combine visionary technology with exceptional execution, you create lasting value for customers. I couldn't be prouder of our team's work or more excited about what's ahead as we continue redefining how work gets done. None of this would be possible without our incredible customers who trust us to transform their businesses, our partners who bring our vision to life, and every ServiceNow employee who turns innovation into reality every day. Together, we're shaping the future of work. Bill McDermott Gina Mastantuono Paul Fipps Jacqui Canney Chris Bedi Russ Elmer Nick Tzitzon #ServiceNow #AI #DigitalTransformation See the full press release here: https://lnkd.in/ggNvY7mi Read diginomica's coverage here: https://lnkd.in/g8cPgUtr

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In conversations on digital transformation, one thing is clear: technology alone is not the differentiator—how we apply it is. As Christian Klein highlights in his latest piece for The Economist, the true value lies not just in building infrastructure, but in channeling investments into applied AI and software solutions that unlock real business outcomes. For Europe—and for all regions—this perspective is a reminder that competitiveness in the digital age depends on innovation that creates impact at scale. A thoughtful read about the future of digital transformation. Read here: https://lnkd.in/gAfdar8Y

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Today, SAP announced its sovereign cloud offering with OpenAI and another one with AWS. The perfect solution for when Germany based companies want to serve German customers. If you want to serve an MNC with customers across multiple regions - you have a choice - run one app per region or simply use Skyflow in every region and keep one global instance of SAP or OpenAI. Here’s how we do it for MNC customers of ServiceNow. https://lnkd.in/gvgexTVX

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The ServiceNow Zurich platform release is another step forward in human-AI collaboration. As the possibilities with AI keep growing, are businesses meeting the moment?       📊 Only 30% of executives believe their digital transformations succeeded.   Why? Because most companies digitized existing processes instead of reimagining their business. Businesses risk repeating the same mistake with AI.      In our new Innovation Brief, Brian Solis, Alexis N. Walker, and I explain how the AI revolution demands a transformation mindset—not just an iteration mindset.      The difference:    ❌ Iteration: "How can I do this faster?"    ✅ Transformation: "Why do we operate this way?"      Companies that truly transformed during the digital era achieved 1.8x higher earnings growth. The stakes are even higher with AI.      Ready to transform, not just reform? Read the full brief ➡️ https://lnkd.in/gtnbG_3X   

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Excited to share some important news from Workday Rising 2025: we’re extending our partnership with Microsoft to deliver a unified AI agent experience for the enterprise. With this collaboration, organisations can securely manage their people and AI agents across platforms. It will also equip businesses with the critical context needed to effectively manage their AI deployments, measure return on investment, and realise the full potential of their AI initiatives. A big thank you to our teams at Workday and Microsoft who made this happen. I’m excited to see how our customers, together with our partner ecosystem, will unlock this next wave of AI innovation. Read the full announcement linked in the comments below 👇. #Workday #Microsoft #AI #WDAYRising https://lnkd.in/e3DjEEvJ

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ADP held its yearly Innovation Summit on September 3rd 2025 at the beautiful Esses House Hotel in Manhattan. It was the first time ADP combined its partners (advisors) and analysts - which did not affect the quality / information of the event. Key takeaways are that ADP has lived up to its promisses for AI from Analyst Day 2024 - and ADP Assist is now part of all ADP #HCM products. After many years of not getiting ADP Lyric to show traction, ADP has now solved the 'riddle'. According to Sreeni Kutam it was the right timing of product maturiy and market demand that helped. ADP passed the key milestone of more net new customers adopting ADP Lyric than existing customers (of course this is a lot of business and focus). The ADP Marketplace remains the strongest HCM marketplace - because it got the founding rules right (all welcome, except for payroll) - and has stuck to them. Not surprisingly (due to the recent WorkForce Software, an ADP company acqusition the work on the Workfroce Management (WfM) has just stared and needs more work on direction / roadmap etc. - but there is tremendous upside for ADP to convert this from partner to organic revenue in the years to come. There is less focus on ADP GlobalView at this event - nonetheless ADP shared that it is innovating both on the offering side (SAP Rise) and platform side (SAP BTP). (Much) more at ADP ReThink in January 2026. Overall congrats to ADP for positive adoption news, more than solid work on the AI side and consisten innovation across the products. Good times to be an ADP customer / prospect. What did I miss, got wrong? Pleae let me know! cc Maria Black Jimmy Adams Gus Blanchard Laura Brown David Foskett Kareem Rogers Virginia Magliulo Ted Kopta Allison Kohn Galperin, MS Prasanna Gopalakrishnan Prakash Upadhyayula Naomi E. L. Christopher Neubert Eric Schuster David Palmieri Yesh Chandrasekhar Camiel Schoonens Sachin Havaldar Anshuman Gaur Constellation Research, Inc. R "Ray" Wang Barbara Costello

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The Zurich platform release is here! The time is NOW! A big new for our ecosystem of customers and partners around the world. Need a quick guide to our biggest innovations? Check out this breakdown from Jon Sigler, ServiceNow EVP and GM of Platform and AI: http://spr.ly/6040Az9pq

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