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IBM BPM
El documento describe las capacidades del software IBM Business Process Manager para mejorar los procesos de negocio de una organización mediante la implementación, ejecución, monitoreo y optimización de procesos de forma rápida e iterativa. El software ofrece una arquitectura centralizada basada en un modelo de procesos compartido que permite la colaboración entre equipos de negocio y TI.
IBM BPM
- 1. ® IBM Software Group ©2013 IBM Corporation IBM Business Process Manager - Haciendo de BPM una cultura -
- 2. 1. Mejora deprocesos de negocio 2. Reducción de costes 3. Incrementar el uso de la información/análisis 4. Mejora de la efectividad 5. Atraer a nuevos clientes y mantenerlos 6. Gestionar iniciativas de cambio 7. Crear nuevos productos o servicios (innovación) 8. Gestión más eficaz de clientes y mercados 9. Consolidación de operaciones de negocio. 10. Extender las relaciones con los clientes actuales. Liderando los tiempos de transición: La agenda del CIO 2010 Qué les preocupa a las empresas? Gartner, Inc, “Leading in Times of Transition: The 2010 CIO Agenda” La mejora de los procesos de negocio ha sido la Prioridad número 1 De IT desde que se introdujo en la CIO Agenda survey en 2005.
- 3. IBM Software Group 3 Mejorandolos beneficios de negocio Alineando las estructuras Empresas ágiles que hacen converger negocio y tecnología consiguen: 7% mejora del EPS 49% mejora del ROI Source: BTM Business Agility Index, May 2010
- 4. IBM Software Group 4 Losprocesos están en todas partes! Apertura de cuenta Gestión de campañas Gestión de reclamaciones Alta de proveedores Gestión de pedidos Atención al cliente
- 5. IBM Software Group Suitede IBM Business Process Management Un conjunto de capacidades orientadas a la agilidad de negocio 5 Implementación rápida de procesos, con foco en la colaboración entre equipos Gestión documental, workflow y colaboración entre departamentos y a través de la organización. Escalabilidad, Integración y Automatización a través de la organización.
- 6. Implementación rápida deprocesos IBM Business Process Manager • Desarrollo rápido de procesos– modelado, despliegue, monitorización, optimización en un entorno único. • Arquitectura orientada a procesos para facilitar el cambio – la implementación rápida reduce el esfuerzo técnico, tiempo, coste y riesgo. • Monitorización, análisis basado en datos reales y optimización de procesos. • El despliegue centralizado simplifica el Gobierno de procesos. • WebSphere Application Server ND v7 y DB2 Express están embebidos Shared Process Model Reports / Analytics Business Modeler Graphical Implementation User Portal / Forms “… la foto es el proceso…”
- 7. IBM Software Group 7 Eldiferenciador de IBM BPM: Arquitectura de modelo compartido Modelo de procesos compartido Informes / Análisis Directores / Analistas Modelado de procesos Business Modelers Implementación gráfica Desarrolladores Portal / Formularios Usuarios • Modelo de procesos compartido - los componentes están siempre sincronizados • Plataforma única e integrada – todo lo que necesitas en un solo producto • Bajo esfuerzo técnico – menos tiempo de desarrollo, coste, riesgo
- 8. IBM Software Group IT Infraestructurade aplicaciones Lombardi cubre el ciclo completo de BPM Estrategia corporativa HQ Estableciendo las direcciones Controlando los procesos y el trabajo Mejorando el rendimiento Los equipos de negocio necesitan integrar la tecnología para la mejora de procesos • Plasma tu negocio • Modela tus procesos • Prioriza esfuezos • Desarrolla un plan de negocio • Construye proyectos y procesos • Utiliza la infraestructura existente • Habilita la colaboración entre equipos • Optimiza los procesos Facilitando su adopción
- 9. Razones frecuentes paraconsiderar BPM Iniciativa de negocio Mejora de procesos Cambios en los procesos de 3 a 8 veces al año Fracaso de proyectos anteriores Falta de entendimiento de los objetivos de negocio
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- 11. Simplicidad... con Sofisticación ‣La arquitectura de modelo compartido unifica información de diseño y ejecución. ‣ Los Snapshots introducen una nueva manera de hacer versionado. ‣ Los Toolkits permiten reutilizar componentes entre proyectos. ‣ El entorno unificado hace posible la colaboración y los “playbacks”.
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- 13. IBM Software Group 13 Discoveringthe value of WebSphere Lombardi Edition Playback en cliente – Semana 2 VP, Pharmacy Operations Call Center ManagersProcess Developers
- 14. IBM Software Group 14 Modeloiterativo
- 15. Modelo de desarrolloiterativo Design Build Test Go Live Build Test RequirementsRequirementsRequirementsRequirementsProject Initiation Playbacks Beneficios Pequeñas iteraciones llevan al proceso final. Realizando “Playbacks” iterativos validamos continuamente el proceso. La Colaboración entre negocio e IT, permite priorizar según el valor de negocio y el esfuerzo técnico necesario. Procesos ejecutables permiten realizar pruebas antes del despliegue. Build Test Build Test Repeat
- 16. IBM Software Group Referenciasde clientes en los distintos sectores Lombardi brings solid customer relationships and successful BPM implementations to strengthen IBM’s industry expertise... 16
- 17. IBM Software Group BPMnos permite centrarnos primero en las prioridades de negocio más críticas. “ — Eric Keller, CIO, Sirva Keynote Presentation, Driven Online 2009. 17
- 18. IBM Software Group Elvalor del negocio orientado al cambio •Eliminadas el 80% de las tareas manuales en el proceso de Reconciliación de Facturas •Estandarización de procesos del Mall Branch office y facilitar las tareas al personal. •Reducción del tiempo de documentación y cumplimiento de las nuevas normativas NERC. •Desarrollo del sistema de alta de proveedores con un 40% menos de código en un 66% del tiempo. •Ahorro de $2M por trimestre optimizando el proceso de Distressed Shipment Reducción del tiempo de diseño de ingeniería en un 20% al año. •Identificación de problemas en los procesos y detección de cuellos de botella y áreas de mejora. •Auditoría de procesos para el cumplimiento de la nueva normativa – primera farmaceútica en cumplirla. •El retraso de End Cap Product Display Management se puede identificar con meses de antelación. Eficiencia Efectividad Agilidad 18
- 19. IBM Software Group 19 Descubrimientode procesos
- 20. IBM Software Group Vistas intuitivas y fáciles de usar proporcionan a los usuarios de negocio la documentación de procesos y su análisis. Repositorio único y compartido para la documentación de procesos- siempre actualizado. Colaboración en tiempo real y feedback entre equipos. Al residir en el Cloud, se hace muy sencillo añadir nuevos participantes - on demand. Capacidad de exportar diagramas de procesos a otras herramientas de modelado e implementación (WebSphere Business Modeler, WebSphere Lombardi Edition, …) IBM facilita la fase de descubrimiento de procesos NUEVA librería que incluye APQC, y mapas de procesos de IBM BlueWorks
- 21. IBM Software Group 21 Diseñode procesos
- 22. IBM Software Group IBMBPM –Modelado BPMN Drag and Drop BPMN objects
- 23. IBM Software Group 23 Implementaciónde procesos
- 24. Capa de serviciopara implementación de las actividades
- 25. Implementación de formularios(interfaz de usuario)
- 26. IBM Software Group 26 Ejecuciónde procesos y Monitorización
- 27. IBM Software Group 27 ElProcess Portal permite trabajar con procesos y tareas
- 28. IBM Software Group 28 Desdeel Process Portal, el usuario puede ver en qué punto del proceso se encuentra Drill-down into sub- process step
- 29. IBM Software Group 29 Informespor defecto muestran información como el rendimiento de un equipo de trabajo
- 30. IBM Software Group 30 Optimizacióny Simulación
- 31. Simulación basada endatos predefinidos o en el histórico de ejecución
- 32. Optimización de procesos “Heatmaps” overlay performance data on top of process map to help analyst visualize bottlenecks
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- 34. IBM Software Group Japanese ThankYou English MerciFrench DankeGerman Grazie Italian GraciasSpanish Obrigado Brazilian Portuguese Simplified Chinese Traditional Chinese go raibh maith agat Gaelic Tak Danish TrugarezBreton Dutch Dank u Czech Dekujeme Vam DankonEsperanto Tack så mycket Swedish
Notas del editor
- #2 An IBM Proof of Technology Discovering the value of WebSphere Lombardi Edition
- #3 An IBM Proof of Technology Discovering the value of WebSphere Lombardi Edition In 2009, executives face challenging global economic conditions that have not existed for more than 50 years. Leading enterprises recognize the seriousness of economic conditions, but they are not paralyzed by them. Their leaders have confidence in their ability to use IT to achieve results. Effectiveness gains importance in uncertain times. Defined as the ability to achieve financial and strategic plans, effectiveness gives enterprises the flexibility to meet challenge with change. This report addresses the question, How will CIOs create effectiveness to meet economic and enterprise challenges?
- #4 An IBM Proof of Technology Discovering the value of WebSphere Lombardi Edition Earnings per share - The portion of a company's profit allocated to each outstanding share of common stock.
- #5 An IBM Proof of Technology Discovering the value of WebSphere Lombardi Edition Main Point: Why is a process focus so important when it comes to increasing business agility? Business processes encompass all of the activities that an organization undertakes, especially those related to growth initiatives. Improving these processes enables organizations to more quickly and cost-effectively capture market opportunities. Speaker Notes: Why are business processes such a key focus when it comes to increasing business agility? The simple fact is that processes are pervasive. They represent all of the activities that organizations in all industries undertake. Some are highly structured such as high-volume manufacturing processes, and others are much more unstructured like post-operative care, where many of the activities are tailored to specific patient cases. In fact, organizations often don’t think of what they do as business processes, but that is what they are. As organizations try to improve their execution – especially when it comes to growth initiatives: entering a new market, bringing on a new supplier, developing a new product – they are engaging in a process improvement project. Understanding that these initiatives are process improvement projects and treating them as such allows organizations to leverage advanced methodologies and technologies that have traditionally been applied to structured, straight-through processes, to deliver consistent, repeatable, and more efficient outcomes for all of their activities.
- #7 An IBM Proof of Technology Discovering the value of WebSphere Lombardi Edition Main Point: WebSphere Lombardi Edition (formerly Lombardi Teamworks) is a model-driven Business Process Management offering This offering can provide a single, shared process model library that ensures that all process-related assets are always in synch Now embeds WebSphere Application Server V7 (was formerly jBoss) Replace embedded SQL Server Express with DB2 Express Support DB2 Express, Oracle, and SQL Server databases DB2 will be a post-GA certification IBM WebSphere Lombardi Edition WebSphere Lombardi Edition V7.1 is a model-driven business process management (BPM) offering for building and managing process applications in a single executable platform. WebSphere Lombardi Edition provides organizations with an environment for rapid composition and continuous change of process applications. A unique shared model architecture supports the highest levels of dynamic process definition with features including: Shared library for all process assets to facilitate reuse and collaboration Graphical workspace for building process diagrams and services Interactive playback for validating process requirements at any time without compilation Standards-based process design using Business Process Modeling Notation (BPMN) Properties sheets for all process elements help less technical users participate in design This architecture allows for quick time to market and the ability to implement change easily. What’s new? WebSphere Lombardi Edition, formerly Lombardi Teamworks, is now a new IBM single BPM offering allowing companies to continually improve their end-to-end business processes from build to execute to improve and manage functions. Organizations can drive better process performance because WebSphere Lombardi Edition provides fine-grained visibility and real-time control for in-flight processes. Process owners can react and adjust quickly to market pressures, regulatory changes, or other external forces by leveraging WebSphere Lombardi Edition which supports the highest levels of dynamic process execution. Features include a graphical view of process status, real-time scoreboards to provide out-of-box visibility into work in progress and the capability to take dynamic action and collaboration activities to allow for process participants to communicate and collaborate on specific process instances during process execution. WebSphere Lombardi Edition allows organizations to manage all aspects of their BPM program and exponentially expand BPM adoption throughout their organization by increasing collaboration, governance, reuse and simplifying tasks across the entire process development lifecycle. WebSphere Lombardi Edition supports the highest levels of program manageability with features including a process center for all process artifacts created in development, toolkits to facilitate and manage reuse of common functionality across multiple versions of multiple process applications and snapshots of all artifacts as specific points in time to manage all changes to process models. Back-in-time versioning allows organizations o instantly view any historical version of a process at any time with just the click of a mouse, as well as run the entire process application as it existed at that specific point in time, including models, rules, services, data, and forms. WebSphere Lombardi Edition also has a process server registry with centralized tools to deploy and track versions of multiple processes across various runtime server environments are now provided in the process server registry. What’s significant? The business process management (BPM) market is extremely broad and growing -- and the market needs are quite diverse. In the current business landscape, our clients understanding how their business is performing and transforming their business processes into engines of innovation is paramount. By enhancing awareness and understanding across ecosystems, they can gather insights to enable redesign of processes, systems, and strategies that span the breadth of their business network across employees, customers, partners, and suppliers to drive innovation. BPM requires various approaches to solve a spectrum of business challenges faced by the market today. WebSphere Lombardi Edition enables business-driven change to allow development of process applications involving human-to human interactions, ad-hoc collaboration, and work flow patterns that require fast deployment. WebSphere Lombardi Edition is designed to help companies meet the challenges of designing, controlling, optimizing and managing the lifecycle of processes across an organization by providing a simple graphical interface so business users can build processes and easily help everyone on the team to understand their processes. [3-4 features/bullets total] Authoring environment - Enables collaboration between business and IT authors and provides the ability to quickly build and share every process element, from diagrams to forms, rules, and services in a single design environment Process portal - Helps drive process performance giving users a consolidated view of all outstanding tasks while giving managers visibility into team and process performance Shared model architecture - Includes a single shared process view across design and runtime environments to ensure that business and IT have a unified understanding of the process model Performance data warehouse - Tracks key business metrics and process performance data to help analysts identify process performance hotspots to target for enhancement in future process versions Process center -- Provides a central hub for managing the design-time aspects of a BPM program including a repository for storing process model versions, a framework for deploying processes and related artifacts to runtime environments, and a registry for tracking the deployment of each process What are the benefits? Efficiency Eliminate manual data entry - Reduce time required to add a new employee record into the HR system from 9 hours to 10 minutes Reduce process cycle time - Reduce compensation processing timing for 12,000 sales representatives from 33 days to 7 Reduce manual routing - Eliminate 80% of the manual work required to route invoice exceptions to the appropriate resolution teams Effectiveness - Handle exceptions promptly, resulting in saving distressed shipments from 5% to 70%, yielding $2M per quarter in saved revenues Make better decisions - Improved review process, resulting in $3M Saving in billing disputes that were write-offs Consistent execution - Improve client satisfaction to 92% based on proactive tasks to ensure home loans are processed promptly Agility Faster regulatory compliance – Changed customs-related processes after September 11, 2001, within 90 days to comply with new federal regulations Support new business models - Change shipping partners within 10 minutes in core process, enabling manufacturer to change primary shipper every quarter, if beneficial Who is this designed for? Mid-to-large-sized enterprises in any industry that want to stay competitive and to rapidly change their business processes to respond to a variety of market and business demands will need business process management capabilities to address their business opportunities and challenges. More information: [Availability/cost/requirements] Planned availability dates: June 18, 2010: Electronic distribution - U.S. English and national languages [add hyperlink] to come RFA number: 52874 IBM legal compliance (3rd party software) IBM product branding, copyrights, etc. Replace embedded JBoss with WebSphere App Server v7 Replace embedded SQL Server Express with DB2 Express Support Windows and UNIX platforms Support DB2 Express, Oracle, and SQL Server databases DB2 will be a post-GA certification Two install experiences, one installer technology Simple experience includes app svr, databases, no config Standard experience allows clustering and other databases
- #10 An IBM Proof of Technology Discovering the value of WebSphere Lombardi Edition Six Sigma according to http://en.wikipedia.org/wiki/Six_Sigma: Six Sigma is a business management strategy originally developed by Motorola, USA in 1981. [ 1 ] As of 2010, it enjoys widespread application in many sectors of industry, although its application is not without controversy. Six Sigma seeks to improve the quality of process outputs by identifying and removing the causes of defects (errors) and minimizing variability in manufacturing and business processes. [ 2 ] It uses a set of quality management methods, including statistical methods, and creates a special infrastructure of people within the organization ("Black Belts", "Green Belts", etc.) who are experts in these methods. [ 2 ] Each Six Sigma project carried out within an organization follows a defined sequence of steps and has quantified targets. These targets can be financial (cost reduction or profit increase) or whatever is critical to the customer of that process (cycle time, safety, delivery, etc.). [ 2 ] The term six sigma originated from terminology associated with manufacturing, specifically terms associated with statistical modelling of manufacturing processes. The maturity of a manufacturing process can be described by a sigma rating indicating its yield, or the percentage of defect-free products it creates. A six-sigma process is one in which 99.99966% of the products manufactured are free of defects, compared to a one-sigma process in which only 31% are free of defects . Motorola set a goal of "six sigmas" for all of its manufacturing operations and this goal became a byword for the management and engineering practices used to achieve it.
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- #19 An Introduction to BPM : What can BPM Offer? These are the common adjectives you hear with BPM. Key things: Efficiency. Everyone associates BPM with thus. Cutting time and resources. Discuss an example Effectiveness. This is the real value that people get when they succeed with BPM. Discuss an example Agility. When you get BPM in place, it gives you a strategic advantage – the ability to change quickly as markets and conditions change. Discuss example
- #21 An IBM Proof of Technology Discovering the value of WebSphere Lombardi Edition Note: AQPC stands for “American Productivity and Quality Center” Main Point: IBM BPM Blueprint is the bluewashed version of Lombardi Blueprint providing process inventory and mapping in the cloud Also includes the ability to import process maps from a Template Library that is sourced from IBM BPM BlueWorks IBM BPM Blueprint Every company needs to understand and document its processes. Whether for a process improvement project, to create visibility, or train new employees, process documentation is an essential part of a company’s process excellence. But why is it so difficult to document those processes? Today’s tools aren’t designed to be simple, structured, and usable by the average person. IBM BPM Blueprint changes that with a tool that documents just like outlining in PowerPoint or Word. Blueprint brings a simple no-hassle method to process documentation and discovery. What’s new? IBM BPM Blueprint, formerly Lombardi Blueprint, is now a new IBM web based on-demand offering designed to let anyone in your company document processes. Users can outline processes as easily as outlining in PowerPoint or Word – tools familiar to everyone. No extensive training is needed – structured inputs help users focus on documenting instead of determining what to document. Since workflow diagrams are automatically generated, there is no need to learn workflow or process methodologies. And as a web based tool, Blueprint is easily accessible and deployable to users across your company requiring only internet access and a browser. Blueprint also serves as a process repository – a central location to store your documentation. There is no need to manage emails, documents, or versions as Blueprint handles this for you. With such a simple tool, you can now scale your documentation efforts by leveraging users from across the organization. No longer does a central team need to consolidate process documentation from multiple individuals and groups to get a coherent view of a process. Now you can leverage the expertise of subject matter experts by having them document their understanding of the process themselves and utilize the central team for best practices and standards. The simplicity of Blueprint makes it possible to document processes even when there are no dedicated resources assigned to the task. What’s significant? When organizations are looking to implement a BPM, service oriented architecture (SOA), or other large scale solution, process discovery, workflow diagramming, collaboration and documentation is essential to the success of these projects and Blueprint is an ideal tool for these needs. Within a few hours, you can deploy and train users to begin documenting their understanding of a process. As a web based tool, the speed of deployment is as quick as adding new users to an account. And since Blueprint is simple and requires little training, companies can leverage everyone involved in the process – from the executive level to subject matter experts and process architects. Start with the high-level process map and drill down into the detailed workflow diagram when ready. And when process discovery is completed, export the workflow diagram using industry standards like XPDL and BPMN 2.0. For IBM WebSphere Lombardi Edition users, direct integration is available to subscribe to Blueprint processes directly from WebSphere Lombardi Edition. Structured inputs for simple documenting, always current, “evergreen” documentation Automatically generated workflow diagrams Process repository with a central location, access control: set “author” or “participant” view Automatically generated PowerPoint presentations Blueprint's ease-of-use, browser-based delivery and wiki-like structure have changed this and allow stakeholders inside and outside your organization as well as across functions, campuses and even oceans to collaboratively participate in process improvement. Blueprint takes the practice of process from the hands of the few and spreads it throughout your organization. In effect, the Blueprint platform becomes the central communication platform for collecting, sharing and improving how work gets done in your organization. What are the benefits? Easy to use -- Designed to be simple enough so people who have direct knowledge of a process, but may not be familiar with process mapping, can work on the same process Because it is a cloud-based application, it is accessible from any browser anywhere, no software with access control with both author and participant views Centralized and collaborative -- Acts as the central repository for all process related assets. Keeps you up to date -- When you log in you are able to see immediately who has made a change or commented on a process you’re working on. Bring data in, take data out -- Import and manipulate Visio diagrams, output data to PowerPoint, Word, Excel, PDF, XPDL, or BPMN 2.0 for execution in WebSphere Lombardi Edition Who is this designed for? Mid-to-large-sized enterprises in any industry that want to stay competitive and to rapidly change their business processes to respond to a variety of market and business demands will need business process management capabilities to address their business opportunities and challenges. The idea behind Blueprint is that the greater the number of stakeholders who collaboratively participate in and contribute to process discovery, the greater the quality of your business process improvement efforts. Traditionally, due to their complicated nature, process mapping tools have been used only by a select group of individuals and did little to provide for collaboration. More information: 30-day Free Trial -- https://blueprint.lombardi.com/signup/trial?campaign=70130000000AVmE RFA number: n/a
- #23 An IBM Proof of Technology Discovering the value of WebSphere Lombardi Edition WLE implements the vast majority of BPMN 2.0 that we commonly see in practice for customer process applications. There are a few rare constructs that are not implemented as executable constructs in WLE. The serialization provided by the BPMN 2.0 spec is something that is not currently supported, but WLE will want to support in the future.
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- #35 ESB V6.1 STEW 2008 WW Application Integration Technical Sales Support