Capgemini

Has your organization started exploring how AI-powered agents can boost customer service? In an era where less than half of customers are satisfied with support experiences, innovative solutions are urgently needed. In the latest issue of our “Straight to the future” newsletter, we explore this topic in detail and suggest the steps necessary to enable real change. Organizations should consider these approaches: 🖥️ Use AI agents for efficient, personalized interactions 🎧 Reimagine customer service as a collaborative effort between humans and AI 🌐 Deploy cloud-based contact center as a service (CCaaS) 📈 Free human agents from repetitive tasks so they can focus on meaningful experiences Subscribe to our “Straight to the Future” newsletter today for these insights and much more. #GetTheFutureYouWant #AgenticAI #CustomerExperience 

In their "Quality Ratings of Thought Leadership for 2024” report, Source Global Research has included not one, but three reports from the Capgemini Research Institute in their Top 10! Four criteria were used to discern the quality of thought leadership content released in the past year: Differentiation, Appeal, Resilience, and Prompting action. Source has recognized our “tireless dedication to governance and visible advancements in the quality of its output overall this year.” These are our three thought leadership pieces recognized in the Source Top 10 listing - we have included their links in case you would like to view them: 🥇 No. 1: A world in balance 2024 – Accelerating sustainability amidst geopolitical challenges [https://ow.ly/10Qu50VZSBX] 🏅 No. 3: Why and how the telecom sector should accelerate its autonomous networks journeys [https://ow.ly/scZY50VZSBW] 🏅 No. 8: Reindustrialization of Europe and the US [https://ow.ly/jNIz50VZSBV] Well done to the Capgemini Research Institute team! #ThoughtLeadership #CapgeminiResearchInstitute

Will agentic AI finally deliver the promise of an autonomous supply chain? Designed for autonomy, it introduces systems that can plan, reason, collaborate, and act independently across complex supply chain scenarios. In our latest point of view, we explore: • How agentic AI complements traditional AI and enables new agentic AI architecture • Use cases from disruption mitigation to dynamic procurement and scenario modeling • The potential new era of human-machine collaboration through an augmented workforce combined with various agents 🔗 Download our latest point of view to see how your supply chain could benefit from this cutting-edge technology. https://lnkd.in/eB8u8XYz #SupplyChain #IntelligentIndustry #AgenticAI #GetTheFutureYouWant

🎥 The future is now, and it’s happening at Viva Technology 2025! We are delighted to be back at #VivaTech, Europe’s biggest tech and innovation event! 🚀 From #sustainability, to #AI, customer experience or even tech in sports, we will be showcasing how 𝗶𝗻𝗻𝗼𝘃𝗮𝘁𝗶𝗼𝗻 𝗺𝗲𝗲𝘁𝘀 𝘁𝗵𝗲 𝘄𝗼𝗿𝗹𝗱, and how we are turning ideas into innovative solutions. 📍 Join us at our space, 𝗛𝗮𝗹𝗹 𝟭 - 𝗗𝟮𝟱 for: 🔹 𝐄𝐱𝐩𝐞𝐫𝐭-𝐥𝐞𝐝 𝐭𝐚𝐥𝐤𝐬 together with our clients, partners, and startup ecosystem, 🔹 Interactive 𝐝𝐞𝐦𝐨𝐬 at the forefront of innovation, 🔹 𝐌𝐞𝐞𝐭𝐮𝐩𝐬 with our experts, 🔹 Information about our Group and 𝗷𝗼𝗯 𝗼𝗽𝗽𝗼𝗿𝘁𝘂𝗻𝗶𝘁𝗶𝗲𝘀 via a dedicated touchscreen kiosk. Find out more about our participation https://bit.ly/436IJMq #GetTheFutureYouWant

Autonomous agentic systems are no longer just a vision of the future – they’re reshaping the way businesses operate today. By combining AI-powered intelligence with the ability to act independently, these systems are enabling new levels of speed, precision, and scalability. As organizations gear up to integrate them into their operations, they must keep human oversight and system adaptability front of mind. In our latest blog, we explore how autonomous agents are powering the next chapter of intelligent business operations – and what business leaders need to know to stay ahead. Read the full blog here https://bit.ly/3SfVWfF #Technovision2025

We're really proud to announce that we have received an #SAP Pinnacle Award this year. Selected from submissions by only the top 19 global partners, this award recognizes exceptional performance and innovation. We were recognized for our work in Business AI innovation winning in Partner Innovation, Customer AI Use Cases. Our award submission included some impressive use cases: ✅ Enhancing the recruiting experience at a global beverage company ✅ AI-driven churn prediction for a retail client ✅ Powerline inspection with drones for a utility company. A huge congratulations to the entire team for making this recognition possible. Combined with a Transformation Titan SAP Innovation Award, our team is showcasing how we can truly innovate to deliver more value to our clients. Find out more about what we’re showcasing at Sapphire: https://bit.ly/42Hr8u5 Read more about the award and SAP Mistral AI announcement : https://bit.ly/3SUcoSY #SAPpartner #businessAI #innovation #SAPSapphire #Sapphire2025

We’re expanding our strategic partnerships with Mistral AI and SAP to offer secure, scalable generative AI solutions tailored for regulated industries. This collaboration is designed to help organizations transform operations and drive business outcomes through a wide range of AI models. By combining Mistral AI’s Gen AI models with SAP’s secure Business Technology Platform (BTP), we’re developing a library of accessible, SAP-integrated business AI use cases, all with a lower carbon footprint. 🔗 Find out more: https://bit.ly/3SUcoSY #GenerativeAI #SecureAI #BusinessTransformation

A new wave of technology is taking industries by storm. The rise of spatial computing, digital twins, and AI are enabling new possibilities for businesses and changing the way we engage with tech. Delivering experiences that are more immersive, personalized, and sustainable, this convergence of technology is connecting the digital and the physical unlike ever before. Our latest blog explores the latest advancements in spatial technologies, and unpacks some of their different applications across industries, including: ✅ Retail ✅ Manufacturing ✅ Healthcare Read the blog https://bit.ly/3YfYw8Z #TechnoVision2025

As the world shifts toward a greener economy, business leaders have a critical role to play in empowering the next generation of changemakers. Young people are not just future leaders; they are already driving #ClimateAction. But many feel unheard, underprepared, and frustrated by the slow pace of progress. Key insights from our global youth survey include: 🔹70% of youth want more action from businesses on #ClimateChange 🔹 53% are interested in green jobs 🔹 44% feel they lack the green skills needed today Despite the challenges, youth want to collaborate and help shape climate solutions. What can business leaders do to bridge this gap? Swipe through the carousel to explore our 5 key recommendations based on insights from our global youth survey. To learn more, download the full report from the Capgemini Research Institute, “Youth perspectives on climate: Preparing for a sustainable future,” co-developed with UNICEF's Generation Unlimited as part of a multi-year partnership supporting the Green Rising initiative: https://bit.ly/4ko9zp3.

The next chapter of artificial intelligence isn’t just about making the technology smarter – it’s about making it autonomous. Autonomous and agentic AI systems are rapidly transforming the ways we experience technology. As these systems become more commonplace, the question everyone’s beginning to ask is: How do we build confidence in AI systems that act on their own? Our new white paper, Confidence in autonomous and agentic systems, explores the opportunities, challenges, and strategies linked to grasping the full potential of the next wave of AI. The paper discusses: 🔎 The shift from assistive to agentic systems 🔎 The dimensions of autonomy, agency, and authority 🔎 What it takes to ensure AI remains aligned with human expectations Read the paper to ensure you're positioned to make the most of our world’s autonomous future https://bit.ly/43b9bVk #GetTheFutureYouWant #AgenticAI