Romain BRETAUDEAU

🔪 Kitchen Hierarchy in the Hotel & Hospitality Industry 👨‍🍳 In the heart of every great hotel lies a well-orchestrated kitchen brigade — a system rooted in tradition, discipline, and teamwork. Here’s a look at the classical kitchen hierarchy (Brigade de Cuisine) that keeps the culinary world turning with precision and passion: 🧑‍🍳 Executive Chef (Chef de Cuisine) :- The head of the kitchen — responsible for menu creation, kitchen staff management, cost control, and overall culinary direction. 👨‍💼 Sous Chef (Second-in-command) :- The Executive Chef’s right hand — oversees kitchen operations, manages shifts, ensures quality and consistency. 🍳 Chef de Partie (Station Chef) :- Leads specific sections of the kitchen. Types include: ▪️Saucier – Sauce & sauté station ▪️Poissonnier – Fish station ▪️Garde Manger – Cold dishes/salads ▪️Pâtissier – Pastry and desserts ▪️Grillardin – Grilled items 🧑‍🍳 Commis Chef :- Junior cooks assisting Chef de Partie — learning and performing prep work under guidance. 👨‍🍳 Apprentice / Trainee (Stagiaire) :- Culinary students or interns gaining hands-on experience in kitchen practices. 🧼 Kitchen Porter (Steward) :- Unsung heroes — responsible for dishwashing, cleanliness, and support tasks. 🔁 From Executive Chef to Steward, every role is vital in delivering exceptional food and experience. The kitchen runs like a symphony — discipline, respect, and communication are key. 🎯 Understanding this structure isn’t just important for professionals — it’s essential for anyone passionate about culinary arts.

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Why Every Hotel Needs an Asset Manager – Even with a Global Operator in Place Many owners assume that once a renowned international operator is appointed, the hotel is in safe hands and will automatically perform to its potential. While global brands bring strong distribution, systems, and standards, it’s important to remember one key fact: - The operator’s primary duty is to protect and grow their brand. - The asset manager’s duty is to protect and grow the owner’s investment. That distinction matters. The role of an Asset Manager includes: * Acting as the owner’s representative in operator negotiations and key decisions. * Challenging assumptions and ensuring budgets, forecasts, and capital plans are realistic and aligned with ownership goals. * Driving performance through independent benchmarking of ADR, RevPAR, GOP, and ROI. * Ensuring operator compliance with HMA obligations and brand standards. * Safeguarding service quality and guest experience, making sure that brand promises are delivered consistently and that standards are not diluted over time. * Identifying opportunities to enhance revenue streams (F&B, wellness, retail) and control costs without compromising quality. * Providing long-term investment strategy, including asset repositioning, renovations, or exit planning. In short, an effective Asset Manager bridges the gap between brand-driven management and owner-driven results. For hotels in Vietnam and across Asia Pacific, where competition is rising and investor expectations are high, appointing an Asset Manager is no longer optional — it’s a critical step to safeguard returns, maintain guest satisfaction, and maximize long-term value. At OPTIMUM HOSPITALITY, we take pride in ensuring our clients’ assets not only operate smoothly but also perform to their full financial and experiential potential. Do you believe asset management is underutilized in our region? I’d love to hear your thoughts. #HotelAssetManagement #HospitalityInvestment #HotelOwners #OptimumHospitality #HotelManagement #ROI #WhiteLabelManagement #ThirdPartyManagement

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Hospitality KPI Series #3: 10 More KPIs That Drive Operational Excellence In high-performing hospitality operations, KPIs are not just tools — they’re part of the culture. They help align teams, anticipate issues, and turn service into strategy. After sharing 20 key indicators in our previous posts, here are 10 more essential KPIs that help leaders track performance across front office, rooms, housekeeping, and guest service. Whether you're managing a hotel, resort, or large-scale catering facility, these KPIs add visibility, efficiency, and accountability. New KPIs to Master 1.Average Rate per Guest (ARG) Instead of just focusing on room rate, this measures total revenue per guest — ideal for upselling analysis and understanding guest behavior across F&B, spa, or add-ons. 2.Front Office Upsell Ratio Tracks how often front desk agents successfully upsell to higher room categories or packages — a great training and revenue KPI for reception teams. 3.Check-in Efficiency Rate Measures average check-in time per guest. A delay at the front desk can impact first impressions — this KPI directly relates to guest satisfaction and service flow. 4.Housekeeping Productivity (Rooms per Staff per Shift) Helps monitor labor efficiency by calculating how many rooms are cleaned per attendant per shift — without sacrificing quality. 5.Cost per Occupied Room (CPOR) A powerful metric showing the total operational cost per room that’s actually sold. Essential for cost control and benchmarking against industry averages. 6.Guest Complaint Resolution Time Tracks how quickly guest complaints are resolved. Fast action here improves recovery, loyalty, and review scores. 7.Lost & Found Closure Rate Often overlooked — this tracks how many reported items are returned to guests. High performance here reflects a culture of trust, care, and follow-through. 8.F&B Menu Item Profitability Index Looks beyond popularity — this tells you which items bring in the most margin. Helps you balance sales volume with food cost and contribution. 9.Laundry Cost per Room Monitors total laundry expense divided by rooms occupied. Great for measuring linen lifecycle efficiency, vendor performance, and cost optimization. 10.Reservation Conversion Rate The percentage of inquiries (calls, emails, forms) that convert into bookings. Reflects sales effectiveness, training, and pricing clarity. Final Insight You can’t improve what you don’t measure and you can’t lead what you don’t understand. These KPIs help you lead with insight, not instinct. And remember KPIs don’t replace leadership. They sharpen it.

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🧹 Housekeeping SOP in a Five-Star Hotel: The Unsung Hero of Luxury Hospitality. In the luxury hospitality industry, guests often remember the grand lobbies, elegant rooms, and impeccable service. But behind every flawless guest experience is a silent, powerful force — the Housekeeping Department, guided by robust Standard Operating Procedures (SOPs). In a five-star hotel, housekeeping SOPs are the backbone of consistency, cleanliness, and guest satisfaction. These procedures ensure that each room, corridor, and public space reflects the brand’s promise of luxury and comfort — every single time. ✨ Why SOPs Matter in Housekeeping: SOPs provide a structured framework for operations, helping teams maintain high standards, reduce errors, and work efficiently. Whether it's preparing a guest room, handling guest requests, or managing laundry services, each task is carried out with precision and purpose. ✅Some essential SOPs followed in five-star hotels include: 🛏️ Guest Room Cleaning SOP: From inspecting the room layout to replenishing amenities and performing a final quality check, the process ensures consistency across all rooms. 🌙 Evening Turn-Down Service: A signature touch in luxury hospitality — dimmed lights, fresh towels, room refreshed, curtains drawn, and slippers placed for a perfect end-of-day welcome. 🧼 Use of Cleaning Agents: Clear instructions on safe handling, dilution, and storage — ensuring hygiene without compromising guest or staff safety. 📦 Lost & Found Protocol: A system of immediate tagging, secure storage, and proper documentation, ensuring trust and accountability. 🤝 Guest Interaction SOP: Training staff to be courteous, discreet, and attentive, all while respecting guest privacy. What makes SOPs truly effective is training, reinforcement, and supervision. It’s not just about having a manual — it’s about living the standards every day. In my experience, the most successful properties are those where SOPs are part of the team culture, not just a checklist. 🌟 Behind every perfectly made bed, every sparkling bathroom, and every seamless guest experience, there's a team of dedicated professionals committed to excellence. Housekeeping may often work behind the scenes, but their role is truly front and center in delivering five-star hospitality. Let’s give credit where it’s due — to the structure, discipline, and heart that SOPs bring to hotel operations. #LuxuryHospitality #HousekeepingExcellence #HotelOperations #SOP #GuestExperience #HospitalityLeadership #HotelManagement #FiveStarStandard

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The best people don’t need micro-management. Shared Vision is The Real Driver of Hospitality Leadership In hospitality, projects succeed — or fail — not because of the tools we use or the reports we create, but because of one thing: a common vision. Give them clarity on where we’re going, and they’ll find the how. That’s where leadership comes in: • Crafting a vision that inspires. • Articulating it so it’s understood by everyone — from the front desk to the boardroom. • Building consensus so the team rows in the same direction. That’s how hotels, restaurants, and brands move from good operations to extraordinary experiences. Not by chance. Not by control. But by alignment. In hospitality, where every detail matters and every project is complex, a shared vision is the compass that keeps strategy, execution, and guest experience moving together. 👉 For more insights, subscribe to the Hospitality Labs free newsletter: https://lnkd.in/dt9fvtuh Join 19k+ hospitality leaders already shaping the future of our industry.

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