Capgemini Financial Services

On your mark. Get set. Poll! Welcome to the Race to the Future of Finance. Financial services contact centers are evolving fast with Gen AI in the driver’s seat. Which capability do you think will have the biggest impact by 2026? 🤖 Intelligent self-service (chatbots, virtual agents) 📊 Real-time analytics for agent support 🔁 Automated post-call workflows 🛡️ AI-driven fraud detection and compliance Vote below and let’s see which one takes the lead! Link in the comments for more.

It was a pleasure to gather with European leaders of the government, business and non-profit sectors at #SparkEurope. The theme was "Disruption Meets Action", and speakers got to grips with the challenges and opportunities for Europe in areas like energy, online sovereignty and green skills.    Dr Mario Draghi, former Prime Minister of Italy and former President of the European Central Bank, was the opening speaker. Dr Draghi changed the course of European history in 2012 with just three words - 'whatever it takes' - and he remains one of the Continent's most insightful thinkers.    There is much to be decided for Europe in the coming months and years. But there's no doubt that Europe's world-class financial sector can play a crucial role, along with emerging technologies like AI. The level of expertise at major European financial institutions is second-to-none.   I'm looking forward to the next iteration of Spark in the US in October. 

The risk landscape is evolving at record speed. How are insurers responding? Our World Property and Casualty Insurance Report 2025 is out now, spotlighting how leading insurers are using demographic insights, AI, and climate risk modeling to stay ahead. 🔗 Download the report and see how you measure up: https://lnkd.in/d7KkgmD2 #WPCIR25 #PropertyCasualtyInsurance

We’re excited to share that Capgemini is a Gold Sponsor of the Temenos Regional Forum (TRF) 2025. As a key partner—and proud recipient of this year’s Global Sales Partner Award—we’re thrilled to be a part of this marquee event. Our experts will be on site to discuss how generative AI and our advanced solutions are transforming banking and wealth management. From automation to personalization, we’re helping financial institutions elevate performance and reimagine client experiences. Stop by our booth and discover what the future of banking looks like. Learn more: https://lnkd.in/dt2ExEbn #GenAI #TRF2025

The 2025 edition of Duck Creek Formation has concluded, and we would like to thank everyone who participated in this insightful event. We cherished every conversation with you!   Our experts discussed how you can drive more predictable outcomes and reduce implementation timelines with our ready-to-use accelerators, while taking advantage of generative & agentic AI to accelerate innovation.   Eager to continue the conversation and explore our solutions further? Reach out to us and let's discuss how your organization can transform cloud migration from a challenge into a strategic advantage.   Contact us: https://lnkd.in/dwg9iPJX #Formation25 #Insurance

Yesterday’s strategies are failing to engage today’s potential customers. What’s missing? Our latest POV identifies three digital tools that insurance companies can leverage to drive growth. The key is empowerment. Providing agents with a clear, compelling, and transparent value proposition – supported by digital tools – makes it possible for agents to deliver an experience that’s tailored to the needs of this generation. Digital tools empower customers too. For example, reimagining the self-service experience for your customer (with their agent in the loop) enables the customer to learn about your products at their own pace, and select the features that meet their unique needs. Looking for more strategies for today’s life insurance customers? Read our latest POV by Sumit Uppal, Samantha Chow, and Divij Chopra. https://lnkd.in/dXkBv3Si     #agencyexperience #lifeinsurance

And that’s a wrap on #InformaticaWorld. What an incredible event it has been! From start to finish, the event offered the perfect blend of innovation, inspiration, and interaction. On that note, the Capgemini Lounge became the place where ideas flowed as freely as the coffee — a hub of insightful conversations on a variety of topics, real-world use cases, and reconnecting with familiar faces. But the highlight for us was our session on Data Governance, where Katie Tougas, AVP of Data Governance and Privacy at The Hartford, and Mahesh Krishnan, Head of Data Governance at Capgemini, Insights & Data, displayed how The Hartford Insurance rebooted its Data Governance practice by: ➡️ Driving adoption across the organization. ➡️ Ensuring high-quality data as a foundation. ➡️ Implementing a federated governance operating model for scalability and flexibility. Furthermore, the session demonstrated how our Active Data Governance (ADG) and Informatica’s Intelligent Data Management Cloud (IDMC) stack serve as the backbone for unified and augmented data governance. To everyone we met: thank you for stopping by, sharing your stories, and making this event truly memorable. We are already looking forward to what next year will bring! Before you scroll, click the link in the comments to learn how our #DataPoweredFinancialServices approach can help you transform your data into a strategic asset.

An inspiring exchange of ideas at AWS Summit London with Dileep Pournami, Head of Corporate Data Services & Gen AI incubator at Barclays and Rishi Vijay, Senior Client Partner from Capgemini, as they unpacked the strategic and cultural shifts needed to scale Gen AI with impact. The conversation underscored that meaningful Gen AI adoption starts with focused experimentation, guided by clear business outcomes, and scales through disciplined execution and governance. A powerful takeaway from the chat was the advice to young professionals - don’t choose between tech and finance. Instead, learn to navigate both, because that’s where innovation lives. #AWSSummit2025

In today’s digital-first world, it's no longer just about fast service—it's about feeling understood. In his recent article for American Banker, P V Narayan, Head of Banking for Americas at Capgemini, explores why many banks are still missing the mark. Despite years of digital transformation, there's a growing disconnect between automation and empathy. Capgemini’s World Retail Banking Report 2025 makes it clear: customers want more human connection, and agents want more support. AI isn’t here to replace the human touch—it’s here to amplify it. Read the full article to explore how banks can close the empathy gap and make every interaction count. https://lnkd.in/df4tgRcY #WRBR25