Comment utiliser Microsoft Teams ?

Notes de l'éditeur

• #2: Bonjour tout le monde, Je me présente Steve Noel, MVP Office 365 de l’entreprise Cloud-IT Votre Partenaire dans l’intégration, la formation et l’automatisation de solutions Office 365 pour votre organisation Merci de vous joindre à nous cet après-midi pour notre webinaire sur Microsoft Teams Notre objective aujourd’hui est de vous introduire au logiciel Teams de Microsoft un nouvel outil de clavardage pour les équipes de travail Au sein de la suite Office 365. À tous moment vous pouvez me poser des questions dans la fenêtre de chat et ma collègue Laure fera de son possible pour y répondre À la fin de ma présentation il y a aura une période de question et vous serez en mesure de me poser les questions de vive voix
• #3: Voici l’agenda que nous vous proposons pour cette présentation
• #4: Bonjour tout le monde, Je me présente Steve Noel, MVP Office 365 de l’entreprise Cloud-IT Votre Partenaire dans l’intégration, la formation et l’automatisation de solutions Office 365 pour votre organisation Merci de vous joindre à nous cet après-midi pour notre webinaire sur les Teams de Microsoft Notre objective aujourd’hui est de vous introduire au logiciel Teams de Microsoft un nouvel outil de clavardage pour les équipes de travail Au sein de la suite Office 365.
• #5: Durant les dernières années, On peut voir qu’il y a eu une très grande augmentation du travail collaboratif (ou en équipe) Les employés font parties de 2x plus équipes qu’il y a 5ans Les organisations sont de plus en plus international et les équipes de travail deviennent interdépartemental, il y a moins de moins de gens qui travail en silos. Le travail d’équipe est l’un des facteurs clés qui détermine le succès d’une organisation. Le temps que les employés alloue au travail de type collaboratif (réunion, appel téléphonique, courriel) à augmenter de plus de 50%. En somme, plus de 80% du temps d’un employé est dédié à ce mode de travail De plus pour augmenter la collaboration, il y a plusieurs caractéristiques qui sont différentes dans la façon que nous travaillons aujourd’hui Les équipe comprennent des employés et des fournisseurs externe. ( Dans tous nos projets, que ce soit nos déploiement, SharePoint ou même Les équipes ont certains de leur membres qui font du télétravail, travail sur la route ou même travail dans des régions éloignés Et pour la première fois dans l’histoire, il y a 4 générations différentes qui travaillent en même temps et leur attentes quant aux outils, la façon de communiqué et collaborer sont différentes Essentiellement, il nous faut plusieurs outils de adapté aux contextes et aux type de collaboration
• #6: Objective: Show that companies are already using a diverse toolset, whether approved or shadow IT Dans la majorité des organisations aujourd'hui il y a une multitudes d’outils qui sont utilisés ( et certains même de façon clandestine) communément appelé “Shadow IT” Il y en a que nous connaissons bien, le courriel, Intranet, la vidéo conférence mais il y en a des nouveaux tel que les chat et les réseaux sociaux d’entreprise La raison pourquoi il y a autant d’outil de collaboration c’est par ce que chaque groupe est unique et on leur propre besoin fonctionnel et façon de travailler différentes. Certains utiliseront seulement le courriel et d’autre surtout le clavardage (chat) ( de part mon expérience personnel aussi très générationel – les plus jeunes ont tendances à utilisé le chat) Et si l’entreprise/le département TI est incapable de leur offrir une solution, il se retourne vers des outils pour consommateur qui sont souvent mal adapté avec une expérience utilisateur douteuse (plusieurs login) avec des limitations au niveau du partage et un manque de visibilité et de transparence organisationnelle. Utilisation de ces outils «clandestins » apportent plusieurs problèmes car il est impossible pour l’entreprise d’assurer l’uniformité, la sécurité ou même d’y appliqué des politiques de conformité.
• #7: Objective: Show that Office 365 meets the diverse needs of teams with an integrated solution that is secure Office 365 à été concue pour addresser les besoins spécifique de chaque groupe de travail Pour chacune de ces catégories de collaboration Office 365 à une application spécifique. Skype pour les conférences en ligne voix et vidéo, Sharepoint pour la gestion du contenue. Ensemble il forme un tout et une solution complète de collaboration Ce qui est unique à Office 365 c’est que toutes les applications sont bâtis sur la même fondations de service intelligent. Les groupe office sont l’ingrédient magique de collaboration à l’intérieur de la suite. Les groupes permettent aux équipe d’avoir la même identité tout à travers les différentes application ce qui facilite la collaboration peu importe l’outil utilisé Avec le Graphe de Microsoft c’est engin d’intelligence machine, il permet la découverte et l’accès à l’information la plus pertinente selon le contenu ou les connections les plus utilisés Tout ça à l’intérieur de la l’infrastructure la sécuritaire et conforme de l’industrie.
• #8: Objective: Introduce collaboration in Office 365 Office 365 is the culmination of everything we have learned in more than 40 years of pushing the boundaries of what’s possible in business productivity. Each application has been road-tested and validated by our customers and the industry.   With Office 365, you can equip your whole organization with a robust collaboration solution that meets the needs of diverse groups. Whether that’s generational, geographical, functional or simply workstyle diversity.   Let’s take a closer look at specific applications in Office 365.
• #9: Slide Objective: Introduce Microsoft Teams as part of the Office 365 collaboration portfolio Talking points: Microsoft Teams fits in the Office 365 collaboration portfolio by giving teams easy access to the information they need in a dedicated hub for teamwork. Here, people find their team chat, content, people and tools living together in Office 365. There are four key attributes of Microsoft Teams that help close-knit teams to perform at their best: First, it’s modern day chat that keeps everyone in the know with chat history, whether across the team or in a private chat. It is a dedicated hub for teamwork where people have easy access to the everyday apps such as Word, Excel, PowerPoint, websites, and OneNote, which teams rely on daily for getting work done. Microsoft Teams is customizable for the way different teams work, including publicly available APIs and bot frameworks Lastly, Microsoft Teams is designed to provide a great collaboration experience while upholding our commitments to safeguard customer and user data, to protect their right to make decisions about that data, and to be transparent about what happens to that data.
• #10: Objective: Land first what Microsoft Teams is: chat based collaboration for teams Talking points: Microsoft Teams allows team to communicate in real time and keep everyone in the know at the same time. All team members can see and contribute to the team chat, seeing chat history at any time to recall past discussions and decisions. You have the flexibility to create private chats for small group conversations with one or many people for when a conversation needs to be taken offline. You stay on top of all of the activity with notifications which alert you to when you’ve been @mentioned or when someone’s replied to a conversation you’re a part of. You can also receive Skype for Business chat messages on Microsoft Teams so that you have one place for your team communications. For when you need to talk face to face, you can start a video call from any Microsoft Teams chat, whether a team chat or private chat. Turn off video if you just want an audio call. You can also join scheduled Skype for Business meetings from Microsoft Teams as your one place for team communications. And of course, you can use Microsoft Teams across all your devices as we support Microsoft Teams on Windows, Mac, iOS, Android, Windows Phone and on web
• #11: Objective: Expand Microsoft Teams value: differentiated with power of Office 365 integration Talking points: Not long only is Microsoft Teams the place for your team chat communications, it’s also a hub for your team’s collaboration. You find in a single place the chat conversations with your team, files, team members, and everyday tools. We’ll talk about everyday tools later in this presentation. Because Microsoft Teams is integrated with Office 365, teams have quick access to the information they need whether they are files shared through SharePoint or notes in OneNote. Excel, PowerPoint, Word, PDFs and other documents can be shared and opened right in the app. If you can’t immediately find what you need you can search in Microsoft Teams for people, files, chats and links. You can move easily between multiple Microsoft Teams so it’s easy to see what’s going on across teams, across channels, across chats. It’s also easy to set up and manage, whether you’re IT or an end user. Because it’s part of Office 365, all of your team members are instantly there
• #12: Objective: Show Microsoft Teams is also flexible to meet the individual needs of different organizations Talking points: Microsoft Teams gives you the flexibility to create a workspace that fits your teams’ needs. Add new tabs to a channel for quick access to frequently used documents and cloud services like PowerPoint and Planner. We are also working with partners like Zendesk, Asana, and Intercom who are developing 3rd party integrations coming soon. Tabs are used to surface content in its native format, allowing for rich collaboration in the right context. Explore data and take quick actions with bots like Tbot. Additional 3rd party bots are coming soon for Polly, Meekan, Workato and many others. With more than 70 Office 365 Connectors from services like Twitter, Dynamics CRM Online, VSTS or GitHub, available now, you can send rich notifications right into a channel. These are great for notifying a team about required actions, completed transactions, breaking news, and other real-time updates. [For developers, the Microsoft Teams Developer Platform is now in preview and allows you to integrate your offering on our rich collaboration canvas, whether it’s a custom app for your enterprise or a cloud-based service.]
• #13: Objective: Differentiate Microsoft Teams through Office 365 platform of security, privacy, transparency and global reach Talking points: Office 365 has strong commitments around security, compliance, privacy and transparency. Microsoft Teams was built using these same principles to deliver an enterprise grade platform. From the start, Microsoft Teams was architected with compliance, authentication and privacy in mind. Microsoft Teams will have compliance built-in, with support for industry standards including ISO 27001 and 27018, SOC 1 and SOC 2, HIPPA, EU Model Clauses and more. Microsoft Teams protects team data securely using strong security measures including two factor authentication, hard passwords and access policies. Your data is always encrypted, whether it is chat, notes or files. It’s your data, you own it, you control it. Microsoft does not mine customer data for advertising purposes and we safeguard customer data with strong contractual commitments. In keeping with our commitment to provide customers the utmost transparency, customers can see uptime, the location of their data, and detailed reports of how Office 365 controls map to the security, privacy, compliance and risk management controls defined in the Cloud Security Alliance Cloud Control Matrix (CSA CCM). Microsoft Teams is enterprise grade, with support in 18 languages across 181 markets and 6 data centers worldwide, a 99.9% financially backed SLA and 24/7 support.
• #14: Objective: Accounts can first target specific roles in their company for roll out Talking points: Microsoft Teams is particularly well suited for teams where team members are highly engaged, iterating on shared deliverables. There are such scenarios across Sales, Marketing, Project Management, Engineering and Customer Service. Some examples: Sales Close deals faster: get answers to customer questions, advice on objections and approvals Spend more time selling: digitize status meetings, sales training and expert Q&A sessions Stay ahead of customers: know the latest company, product and competitor news Build a winning culture: share customer feedback and wins with valuable context Update the account team with customer feedback and implications for account management Marketing Execute marketing campaigns and events flawlessly: coordinate tasks and deliverables, share updates across multiple stakeholders Manage the creative process from concept to launch: share designs, gather feedback and approvals Work closer with field marketers: keep the field in the loop, get their input and feedback Build a creative team culture: share ideas, inspiration and best practices Project Management Collaborate engineering and development across a distributed team Streamline product launches and releases: coordinate tasks and deliverables, share status and updates Speed up issue resolution: spin up digital war rooms for escalations and track progress Engineering Develop faster across distributed teams: enable continuous communication and smooth handoffs between teams Build a collaborative culture: discuss ideas and requirements, gather inputs and feedback in the open Customer Support Enable continuous knowledge-sharing: share known issues and fixes between shifts Build a collective knowledge base: document customer FAQs and subject matter Q&A Speed up issue resolution: troubleshoot critical issues together in various subject matter experts Stay ahead of customers: know the latest product updates and customer offers
• #15: Objective: Provide customers guidance on how to think about “which tool when”   Every team is unique and has their own needs and workstyle. Because all the applications in O365 are built on the Office 365 Groups service, end users can choose the application that works best for them and collaborate with a single team identity and set of shared assets.   Marks and Spencer is a UK retailer that uses all the O365 apps to collaborate. They are using Outlook for projects and smaller teams, using Yammer for larger, cross company teams, while their developers who prefer chat-based collaboration are already using Teams. Employees on the store floor check inventory via SharePoint. All of these applications are complementary at Marks and Spencer.   Here are the hero scenarios for each application [read list on slide]   Share personal experience for how you use different tools in your work at Microsoft. For email-based communication, we’ve migrated our Distribution Lists to groups in Outlook since it provides a richer collaboration experience in the familiar environment of email. We use Microsoft Teams to plan a product launch since it provides a workspace for all of our conversations, content and tools and it’s easy to collaborate there. Our marketing team uses Yammer to share product information with the sales team since the UI makes it easier to have conversations with a large group of people, doing Q&A etc.
• #16: Objective: prepare accounts for Microsoft Teams updates in the next few months with Preview and GA Talking points: Microsoft Teams is targeted for Preview in Q4 2016 for IT Admins to evaluate and make available to their employees. It will be supported in 18 languages, available in 181 markets. Microsoft Teams becomes Generally Available to end users in early 2017 and will be regularly updated with additional capabilities
• #17: Note that FastTrack support for Microsoft Teams begins in mid- January with FastTrack online resources available in mid-December. Objective: Wrap up presentation and deliver call to action   I hope this presentation has given you a good understanding of how Microsoft Teams will help your team achieve more through chat-based collaboration in Office 365. Microsoft Teams joins the Office 365 suite in making it the only group collaboration solution on the market that delivers the individual application experiences fueled by a rich set of shared services across Office 365.   As a next step, let’s set up your organization on Microsoft Teams. First, you need to turn on the Microsoft tenant through the IT Admin Center. Next, identify a team or two to begin piloting Microsoft Teams so that you can see the value of Microsoft Teams in your organization. Finally, begin plans to roll out Microsoft Teams to the rest of your organization, using learnings from the pilots. Let us know how we can help.   Thank you for your time today.