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| 1 | + |
| 2 | +Sender Features |
| 3 | +Complaint Feedback LoopAMPPromotions & SchemaBIMISubscription HubPerformance |
| 4 | +Feeds |
| 5 | +Deliverability |
| 6 | +Sender Requirements & RecommendationsFAQsError CodesOutbound Mail ServersMail |
| 7 | +Proxy Servers |
| 8 | +Developers |
| 9 | +API AccessDocumentation |
| 10 | +Contact |
| 11 | +[svg] |
| 12 | +[k2oYRlIN1Z][hero-bg][hero-bg] |
| 13 | + |
| 14 | +SMTP Error Codes |
| 15 | + |
| 16 | + |
| 17 | +An SMTP error, or Delivery Status Notification (DSN), indicates that an email |
| 18 | +could not be delivered, either due to a temporary or permanent problem. You can |
| 19 | +review our list of SMTP error messages below for details about each error. |
| 20 | + |
| 21 | + |
| 22 | +What are 4XX (421 and 451) temporary errors? |
| 23 | + |
| 24 | + • A 421 or 451 SMTP error indicates a temporary problem blocking the delivery |
| 25 | + of your message. Message delivery can be delayed for multiple reasons |
| 26 | + including: |
| 27 | + □ We've observed unusual traffic patterns from your sending server's IP |
| 28 | + address. |
| 29 | + □ The message you attempted to send included characteristics of spam. |
| 30 | + □ Emails from your mail server have been generating complaints from Yahoo |
| 31 | + users. |
| 32 | + □ The Yahoo mail servers are busy when attempting a connection. |
| 33 | + □ Other suspicious behavior which leads Yahoo to enforce a dynamic |
| 34 | + deprioritization for your sender's server. |
| 35 | + • Review our Sender Requirements & Recommendations to learn how you can help |
| 36 | + your emails reach Yahoo. |
| 37 | + • If you're not the administrator of the mail server in question, we suggest |
| 38 | + you contact the administrator directly to discuss the error message you're |
| 39 | + receiving. |
| 40 | + • If you encounter 4XX errors when trying to send an email to Yahoo, you may |
| 41 | + retry sending at a later time. |
| 42 | + |
| 43 | +What are 5XX (553 and 554) permanent errors? |
| 44 | + |
| 45 | + • A 553 or 554 SMTP error indicates an email could not be delivered due to a |
| 46 | + permanent problem. Message delivery can be permanently deferred because: |
| 47 | + □ You're trying to send a message to an invalid email address. |
| 48 | + □ Your message failed authentication checks against your sending domain's |
| 49 | + DMARC or DKIM policy. |
| 50 | + □ The message contains characteristics that Yahoo won't accept for policy |
| 51 | + reasons. |
| 52 | + □ Other suspicious behavior which leads Yahoo to issue a permanent |
| 53 | + rejection for your SMTP connection. |
| 54 | + □ Your IP is listed by Spamhaus. Please check with https:// |
| 55 | + www.spamhaus.org. |
| 56 | + • If you consistently receive 5xx errors when sending to Yahoo, we encourage |
| 57 | + you to review our Sender Requirements & Recommendations, since 5xx errors |
| 58 | + can be a symptom of a more widespread, general problem. |
| 59 | + • You should not retry sending an email that comes back with with a 5xx |
| 60 | + error. List managers should have a policy for removing email addresses that |
| 61 | + generate 5xx errors/bounces. |
| 62 | + |
| 63 | +RFC compliance failures |
| 64 | + |
| 65 | + • These errors indicate emails from your mail server are not RFC compliant. |
| 66 | + • See our Sender Requirements & Recommendations for more information about |
| 67 | + RFC compliance. |
| 68 | + • These failures can include: |
| 69 | + □ Duplicate headers |
| 70 | + □ Incorrectly formatted headers |
| 71 | + □ Incorrect mime types |
| 72 | + □ …and more |
| 73 | + |
| 74 | +Unresolvable RFC.5321 or RFC.5322 from domain |
| 75 | + |
| 76 | + • These errors indicate that the domain used to the right of the @ in the |
| 77 | + MAIL FROM or HEADER FROM does not appear to be valid. |
| 78 | + • We determine if the domain name exists by using an SOA query; therefore, if |
| 79 | + multiple subdomains are used in MAIL FROM or HEADER FROM commands, then |
| 80 | + besides setting up a DNS A or MX record (perhaps using a wildcard), then |
| 81 | + SOA records must be set up as well. |
| 82 | + • These errors can be returned as either a timeout/servfail (451) or a |
| 83 | + permfail (554) |
| 84 | + |
| 85 | +Excessive user complaints |
| 86 | + |
| 87 | + • These errors indicate emails from your mail server are generating an |
| 88 | + excessive amount of complaints from Yahoo users. We suggest you consider |
| 89 | + the following: |
| 90 | + □ Monitor your sender reputation - Even if you have a good reputation, |
| 91 | + users can vote your email as spam and affect your overall reputation. |
| 92 | + □ If you're an administrator of message content and mailing policy and |
| 93 | + you've deployed significant changes or you've received this error for |
| 94 | + more than 48 hours, we ask that you review your outgoing messages for |
| 95 | + objectionable content or practices. |
| 96 | + □ Using a shared IP address - Mail traffic from other domains could be |
| 97 | + negatively affecting your IP sending reputation. If applicable, contact |
| 98 | + your host provider to request using dedicated IP addresses to send your |
| 99 | + mail to resolve this problem. |
| 100 | + • We recommend you review our Sender Requirements & Recommendations to ensure |
| 101 | + you're following proper opt-in methods of user subscriptions. |
| 102 | + |
| 103 | +Excessive unsolicited messages |
| 104 | + |
| 105 | + • Excessively high volume of emails from a single IP address is a |
| 106 | + characteristic of unsolicited, bulk emailing. Don't resend the email until |
| 107 | + you review our Sender Requirements & Recommendations and make any necessary |
| 108 | + changes. |
| 109 | + • You may have setup the IP you are using to send email very recently and did |
| 110 | + not increase the email traffic slowly. |
| 111 | + • Check your subscription practices and lists to ensure that messages are |
| 112 | + sent only to users who've requested it. |
| 113 | + • If you're an administrator for message content or mailing policy and you've |
| 114 | + made significant changes, or you've received this error for more than 48 |
| 115 | + hours, we ask that you review your outgoing emails for objectionable |
| 116 | + content or practices. |
| 117 | + |
| 118 | +Excessive unknown recipients |
| 119 | + |
| 120 | + • Your mail server is sending to a large number of invalid recipients and may |
| 121 | + be configured as an “open relay” or “open proxy”. |
| 122 | + • Open proxies and open relays are a very common source of spam and Yahoo |
| 123 | + doesn't accept email from them. |
| 124 | + • We encourage you to follow our Sender Requirements & Recommendations and |
| 125 | + make appropriate changes to secure your servers. |
| 126 | + • Review your mailing lists and remove any addresses that generate bounces. |
| 127 | + • Examine your outbound queues for potentially objectionable content to |
| 128 | + ensure that spammers aren't abusing your mail server. |
| 129 | + |
| 130 | +Authentication failures |
| 131 | + |
| 132 | + • Your email failed one or more authentication checks that Yahoo uses to |
| 133 | + verify emails are truly sent from the domains they claim to originate from. |
| 134 | + • All senders need to authenticate their emails with either SPF or DKIM. Bulk |
| 135 | + senders must authenticate with SPF and DKIM, and have a DMARC policy in |
| 136 | + place (see our Sender Requirements & Recommendations section for more |
| 137 | + information). |
| 138 | + • Yahoo rejects emails for failing DKIM authentication when all of following |
| 139 | + conditions apply: |
| 140 | + □ The signing domain publishes a policy which states that all emails from |
| 141 | + the domain must be signed and authenticated with DKIM to prevent |
| 142 | + forgery. |
| 143 | + □ The signing domain is identified in the “d=” tag of the DKIM signature. |
| 144 | + □ The rejected email couldn't be authenticated against the sending |
| 145 | + domain's policy, for example, due to a missing or bad signature. |
| 146 | + • If you're not the system administrator for the mail servers affected, we |
| 147 | + encourage you to contact the administrator, so they can look into the |
| 148 | + situation further. |
| 149 | + • If you are sending your email via Microsoft365 or Google Workspace, please |
| 150 | + follow these guidelines to properly authenticate your emails via DKIM: |
| 151 | + Google help article, Microsoft help article. |
| 152 | + • For mailing lists, also known as “listservs,” you should change your |
| 153 | + sending behavior by adding the mailing lists' address to the “From:” line, |
| 154 | + rather than the sender's address. Also, enter the actual user/sender |
| 155 | + address into the “Reply-To:” line. |
| 156 | + • If your mail is forwarded, consider adding ARC (Authenticated Received |
| 157 | + Chain). |
| 158 | + • It's a good idea to review our guide to Sender Requirements & |
| 159 | + Recommendations and make appropriate changes. |
| 160 | + |
| 161 | +Content based blocks (e.g: PH* Errors) |
| 162 | + |
| 163 | + • These error messages indicates that your email wasn't accepted because |
| 164 | + there is something in the content that Yahoo won't accept for policy |
| 165 | + reasons. |
| 166 | + • Objectionable content that Yahoo deems unacceptable includes: |
| 167 | + □ Viruses |
| 168 | + □ Phishing attempts |
| 169 | + □ Ransomware |
| 170 | + □ Other malicious software |
| 171 | + □ Links or URLs to any of the above |
| 172 | + • Examine your outbound queues for potentially objectionable content to |
| 173 | + ensure that spammers aren't abusing your mail server. |
| 174 | + • Follow our Sender Requirements & Recommendations and make appropriate |
| 175 | + changes to secure your servers. |
| 176 | + |
| 177 | +Recipient does not exist |
| 178 | + |
| 179 | + • The Yahoo account that you're trying to send to does not exist. We |
| 180 | + recommend that you contact the recipient directly to confirm their correct |
| 181 | + email address. |
| 182 | + • You should not retry delivery of the message. It will never complete |
| 183 | + successfully. |
| 184 | + • You should remove the email address from your mailing list. |
| 185 | + |
| 186 | +Message temporarily deferred (eg: TS* Errors) |
| 187 | + |
| 188 | + • This is a temporary error and your mail server may automatically re-try |
| 189 | + sending the email at a later time. Your message may have been deferred due |
| 190 | + to one or more of the following: |
| 191 | + □ Emails from your mail server are generating substantial complaints from |
| 192 | + Yahoo users. |
| 193 | + □ The message contained objectionable content or exhibited |
| 194 | + characteristics indicative of spam. |
| 195 | + □ The IP (x.x.x.x or its subnet, i.e., .255 ) has a poor reputation. |
| 196 | + □ We are seeing unusual traffic patterns from your mail servers. |
| 197 | + • We ask that you follow our Sender Requirements & Recommendations and review |
| 198 | + your outgoing messages for potentially objectionable content. |
| 199 | + • If your mail server does not primarily send bulk mailings (e.g., you run a |
| 200 | + personal, corporate, educational, or ISP mail server), examine your |
| 201 | + outbound queues to ensure that spammers aren't abusing your mail server. |
| 202 | + • If you're seeing the same error consistently over an extended period of |
| 203 | + time, we encourage you to submit a Sender Support Request with specific |
| 204 | + details of the error and diagnostic codes you see in your logs. |
| 205 | + |
| 206 | +Resources temporarily unavailable |
| 207 | + |
| 208 | + • This error indicates that the Yahoo mail servers were busy and temporarily |
| 209 | + unable to process your transaction at the time of connection. |
| 210 | + • Such issues are generally brief, and normal connectivity is usually |
| 211 | + restored after a short period of time. |
| 212 | + |
| 213 | +Other policy errors (e.g. 550, 554) |
| 214 | + |
| 215 | + • We may permanently defer or reject mail for policy reasons, such as: |
| 216 | + □ A null MX record (see RFC 7505) |
| 217 | + □ Header too big (e.g. From, Subject, To) |
| 218 | + □ Date outside of range |
| 219 | + □ Header value can not be decoded (e.g. From, Subject) |
| 220 | + |
| 221 | +Sample Email failed delivery message |
| 222 | + |
| 223 | + • When you get mail from a “MAILER-DAEMON” or a “Mail Delivery Subsystem” |
| 224 | + with a subject similar to “Failed Delivery,” this means that a message you |
| 225 | + sent was undeliverable and has been bounced back to you. |
| 226 | + • These messages are produced automatically and usually include a reason for |
| 227 | + the delivery failure. |
| 228 | + • Failed or “bounced” messages normally consist of two parts: |
| 229 | + □ The reason for the bounce |
| 230 | + □ Your original message |
| 231 | + • Failure notice example: |
| 232 | + |
| 233 | +Hi. This is the qmail-send program at yahoo.com. |
| 234 | +I'm afraid I wasn't able to deliver your message to the following addresses. |
| 235 | +This is a permanent error; I've given up. Sorry it didn't work out. |
| 236 | + |
| 237 | +123.45.67.89 failed after I sent the message. |
| 238 | +Remote host said: 554 delivery error: dd This user doesn't have a yahoo.com |
| 239 | +account ( [email protected]) [-5] - mta123.mail.mud.yahoo.com |
| 240 | + |
| 241 | +--- Below this line is a copy of the message. |
| 242 | + |
| 243 | +Return-Path: |
| 244 | +Received: (qmail 24519 invoked by uid 60001); 11 Nov 2010 15:37:25 -0000 |
| 245 | +... |
| 246 | +... |
| 247 | +X-Mailer: YahooMail/11.4.9 YahooMailWebService/0.8.107.285259 |
| 248 | +Date: Thu, 11 Nov 2010 07:37:24 -0800 (PST) |
| 249 | +From: Yahoo Customer Care |
| 250 | +Subject: Test Message |
| 251 | + |
| 252 | +MIME-Version: 1.0 |
| 253 | +Content-Type: multipart/alternative; boundary=“0-162906830-1289489844=:24510” |
| 254 | + |
| 255 | +--0-162906830-1289489844=:24510 |
| 256 | +Content-Type: text/plain; charset=us-ascii |
| 257 | + |
| 258 | +[Text of the original message here] |
| 259 | + |
| 260 | +--0-162906830-1289489844=:24510-- |
| 261 | + |
| 262 | +The most common reason for a failed delivery is that the email address you |
| 263 | +entered isn't valid. If the Mailer Daemon says that the account doesn't exist, |
| 264 | +double-check the spelling of the address you entered. A single misplaced letter |
| 265 | +can be enough to cause a failed delivery. If the message continues to be |
| 266 | +bounced back to you, you might want to verify that the account hasn't been |
| 267 | +closed or moved. |
| 268 | + |
| 269 | +Support |
| 270 | +About Us |
| 271 | +Brands |
| 272 | +AOLYahoo |
| 273 | +© 2025 Yahoo. All rights reserved. |
| 274 | +Support |
| 275 | +About Us |
| 276 | +Brands |
| 277 | +AOLYahoo |
| 278 | +© 2025 Yahoo. All rights reserved. |
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