PeopleCert

Byron Nicolaides, CEO & Founder of PeopleCert, will join a panel of top industry leaders tomorrow at SERVIEW Summit25 to explore what’s next for service management in an era defined by constant change, complexity, and… opportunity! 🎙️ IT Executive Talk – Next Level Service Management of Tomorrow In this insightful talk, leading voices from across the IT and Service Management landscape will share their perspectives on how organisations can prepare for the future by embracing emerging trends, leveraging technologies, and building the right skills for long-term success. 🔍 What’s on the agenda? 🔹 The core competencies service leaders will need to thrive. 🔹 How organisations are upskilling at scale. 🔹 Practical strategies for staying ahead in a rapidly evolving digital world. If you're attending the Serview Summit this year, make sure to add this to your schedule! 📅 22 May 2025 🕥 11:30 – 12:15 📍 Main Stage – Ballroom 🔗 Learn more here: https://lnkd.in/dTSArtR3 #ServiewSummit25 #PeopleCert #ITLeadership #DigitalTransformation #ITServiceManagement #ITSM #Upskilling #FutureOfWork

✨ 𝗣𝗲𝗼𝗽𝗹𝗲𝗖𝗲𝗿𝘁 – 𝗣𝗹𝗮𝘁𝗶𝗻𝘂𝗺 𝗦𝗽𝗼𝗻𝘀𝗼𝗿 𝗮𝘁 𝗦𝗘𝗥𝗩𝗜𝗘𝗪 𝗦𝘂𝗺𝗺𝗶𝘁𝟮𝟱! We’re excited to return to SERVIEW Summit25, Europe’s leading congress and expo for #ITSM, #ITOM, #Agile, and more. With over 1000 participants, 60+ speakers, and some of the brightest minds in tech and business, this year is all about #VivaBestPractices! Here’s what we are bringing to the summit: 🎤 Markus Bause, VP Product, PeopleCert, will present:  “Mastering change instead of managing chaos – how PRINCE2 Agile steers companies through change.” 🔎 We're also unveiling: 🔹 The new 𝗔𝗰𝗰𝗿𝗲𝗱𝗶𝘁𝗲𝗱 𝗖𝗼𝗻𝘀𝘂𝗹𝘁𝗶𝗻𝗴 𝗣𝗮𝗿𝘁𝗻𝗲𝗿𝘀 𝗣𝗿𝗼𝗴𝗿𝗮𝗺𝗺𝗲  🔹 The 𝗜𝗧𝗜𝗟 𝗚𝘂𝗶𝗱𝗲 𝘁𝗼 𝗜𝗺𝗽𝗹𝗲𝗺𝗲𝗻𝘁𝗮𝘁𝗶𝗼𝗻 🔹The updated 𝗣𝗥𝗜𝗡𝗖𝗘𝟮 𝗔𝗴𝗶𝗹𝗲. 👉 All participants will get a 𝗰𝗼𝗺𝗽𝗹𝗶𝗺𝗲𝗻𝘁𝗮𝗿𝘆 𝗣𝗥𝗜𝗡𝗖𝗘𝟮 𝗔𝗴𝗶𝗹𝗲 (𝘃𝗲𝗿𝘀𝗶𝗼𝗻 𝟮) 𝗯𝗼𝗼𝗸! Come find us at our booth, connect with our team, explore what’s new, and learn how PeopleCert is supporting organisations navigating change in a fast-moving digital world. Also, don’t miss the incredible line-up of our Accredited Tool Vendors, including: HaloITSM | TOPdesk | OMNINET | DCON Software & Service AG | BMC Software | OpenText | KYBERNA AG | KIX Service Software | USU Solutions International | Atlassian | Matrix42 🔖 Save the date: 𝟮𝟬-𝟮𝟯 𝗠𝗮𝘆 📍 𝗦𝗲𝗲𝗵𝗲𝗶𝗺-𝗝𝘂𝗴𝗲𝗻𝗵𝗲𝗶𝗺, 𝗚𝗲𝗿𝗺𝗮𝗻𝘆 🔗 Full event details: https://lnkd.in/eh5cff7N #PeopleCert #SERVIEWSummit25  #ITIL4 #ITSM #PRINCE2 #ProjectManagement #DigitalTransformation

Digital transformation is more than an IT initiative: it’s a business imperative. And for it to deliver long-term impact, it must be led by the CEO. At the Delphi Economic Forum 2025, David Cannon, author of ITIL 4 Digital and IT Strategy, made one thing clear: “[…] digitally-enabled businesses need digitally-minded leaders – and the responsibility to make digital transformation work goes beyond just the CIO or any single leader: every business leader has a role to play”. This article builds on David’s Delphi presentation, outlining how CEOs can align digital strategy, governance, upskilling, and culture to ensure transformation drives measurable results. 📖 A must-read for any CEO or business leader aiming to align strategy, skills, and culture in today’s digital landscape.

In a digital-first economy, customer experience is the frontline where businesses win or lose. In the final session of our masterclass series, 𝗩𝗦𝗠 𝗮𝗻𝗱 𝗜𝗧𝗦𝗠: 𝗖𝗼-𝗰𝗿𝗲𝗮𝘁𝗶𝗻𝗴 𝗩𝗮𝗹𝘂𝗲 𝗮𝗻𝗱 𝗔𝘀𝘀𝘂𝗿𝗶𝗻𝗴 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲, we’re taking a deep dive into how IT service management (ITSM) value streams align digital experiences with business outcomes. You’ll discover how value is co-created in real-world environments, how to effectively map and manage your ITSM value streams, and how optimization translates directly into impact for both internal tech teams and customers. 📌 𝗪𝗵𝗮𝘁 𝘄𝗲’𝗹𝗹 𝗰𝗼𝘃𝗲𝗿: 🔹Discover how value is co-created to 𝗿𝗲𝗮𝗰𝗵 𝗱𝗲𝘀𝗶𝗿𝗲𝗱 𝗼𝘂𝘁𝗰𝗼𝗺𝗲𝘀  🔹 Learn how 𝘃𝗮𝗹𝘂𝗲 𝘀𝘁𝗿𝗲𝗮𝗺𝘀, 𝘃𝗮𝗹𝘂𝗲 𝗰𝗵𝗮𝗶𝗻𝘀 and 𝘃𝗮𝗹𝘂𝗲 𝘀𝘁𝗿𝗲𝗮𝗺 𝗻𝗲𝘁𝘄𝗼𝗿𝗸𝘀 differ 🔹 Examine how to effectively align 𝗱𝗶𝗴𝗶𝘁𝗮𝗹 𝗲𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲𝘀 𝘄𝗶𝘁𝗵 𝗯𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝘀𝘁𝗿𝗮𝘁𝗲𝗴𝘆   🔹 Explore best practices for 𝗶𝗻𝘁𝗲𝗴𝗿𝗮𝘁𝗶𝗻𝗴 𝗩𝗦𝗠 𝘄𝗶𝘁𝗵 𝗜𝗧𝗜𝗟  Save the date! 🗓️ 6 May 🕒 3 PM GMT | ⏳1 hour 🎙️ Speakers: Helen Beal, Head of PeopleCert’s Ambassador Programme Roman J. Zhuravlev, ITIL Lead Architect Adam Griffith, ITIL Product Architect ℹ️ This webinar is 𝗲𝘅𝗰𝗹𝘂𝘀𝗶𝘃𝗲 𝘁𝗼 𝗣𝗹𝘂𝘀 𝗺𝗲𝗺𝗯𝗲𝗿𝘀. 🔗 Learn more and register today: https://lnkd.in/eMwzYN8W #PeopleCert #PeopleCertMembership #ITSM #ValueStreams #ValueStreamManagement

In today’s digital-first world, value isn’t a buzzword; it’s your organisation’s competitive edge. But what is value, really? And how can you define, manage, and deliver it where it matters most? In the upcoming session of our masterclass series, 𝗠𝗮𝗻𝗮𝗴𝗶𝗻𝗴 𝗩𝗮𝗹𝘂𝗲 𝗦𝘁𝗿𝗲𝗮𝗺𝘀 & 𝗢𝗽𝘁𝗶𝗺𝗶𝘇𝗶𝗻𝗴 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲𝘀, we’ll dive into the 𝗗𝗲𝗳𝗶𝗻𝗶𝘁𝗶𝗼𝗻 𝗼𝗳 𝗩𝗮𝗹𝘂𝗲, 𝗩𝗮𝗹𝘂𝗲 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 & 𝗥𝗲𝗮𝗹𝗶𝘇𝗮𝘁𝗶𝗼𝗻, and show why these concepts are critical to success in today’s rapidly evolving landscape. This is where strategy meets outcomes and where you’ll learn how to turn value into your most powerful differentiator. 📌 𝗪𝗵𝗮𝘁 𝘄𝗲’𝗹𝗹 𝗰𝗼𝘃𝗲𝗿: 🔹 Efficiency and efficacy of #ValueStreams 🔹 Defining and measuring value 🔹 Business value, customer experience and outcomes  🔹 #ValueRealization 🔹 Maximising value for money and #ROI 🔹 Creating value through projects and products 🔹 Applying #Agile and #DevOps principles to accelerate delivery and boost capacity Save the date!  🗓️ 24 April 🕒 3 PM GMT | ⏳1 hour 🎙️Speakers:  Helen Beal 🐝, Head of PeopleCert’s Ambassador Programme Narinder (Naz) D., Senior Product Architect, PRINCE2 Project Management Szymon Pawłowski, Product Architect, PRINCE2 Project Management ℹ️ This webinar is 𝗲𝘅𝗰𝗹𝘂𝘀𝗶𝘃𝗲 𝘁𝗼 𝗣𝗹𝘂𝘀 𝗺𝗲𝗺𝗯𝗲𝗿𝘀. 🎓 Attend the entire series live and 𝗲𝗮𝗿𝗻 𝗮 𝗱𝗶𝗴𝗶𝘁𝗮𝗹 𝗯𝗮𝗱𝗴𝗲. 🔗 Learn more and register today: https://lnkd.in/eMwzYN8W #PeopleCert #PeopleCertMembership #ValueManagement

📍 𝗔𝘁 𝘁𝗵𝗲 𝗵𝗲𝗮𝗿𝘁 𝗼𝗳 𝗱𝗶𝗮𝗹𝗼𝗴𝘂𝗲. 𝗔𝘁 𝘁𝗵𝗲 𝗰𝗿𝗼𝘀𝘀𝗿𝗼𝗮𝗱𝘀 𝗼𝗳 𝗽𝗿𝗼𝗴𝗿𝗲𝘀𝘀. PeopleCert is proud to be a Gold Sponsor of the Delphi Economic Forum X where global leaders, thinkers and visionaries gather to shape the world ahead. Embracing our vision to empower people and organizations to reach their full potential, we’ll engage in conversations on the strategic impact of digital transformation and how it’s shaping the future workforce. We'll also shine a spotlight on the power of cultural dialogue and heritage as catalysts for creativity, inclusion, and societal progress. We’ll be sharing more updates right here, including links to watch our discussions and moments from the event. 🔗 Read more: https://lnkd.in/dBhM7Q7P #DelphiForum #DelphiEconomicForum #DEFX #PeopleCert #FutureOfWork #DigitalTransformation #SkillsForTomorrow

🚀  𝗨𝗽𝘀𝗸𝗶𝗹𝗹 𝗮𝗻𝗱 𝗴𝗿𝗼𝘄 𝘆𝗼𝘂𝗿 𝗰𝗮𝗿𝗲𝗲𝗿, 𝗼𝗻 𝘆𝗼𝘂𝗿 𝘁𝗲𝗿𝗺𝘀! 🧑💻 Looking to advance your career in IT Service Management or Project Management but need the flexibility to learn new skills on your schedule? With ITIL & PRINCE2 𝗢𝗳𝗳𝗶𝗰𝗶𝗮𝗹 𝗲𝗟𝗲𝗮𝗿𝗻𝗶𝗻𝗴 𝗰𝗼𝘂𝗿𝘀𝗲𝘀, you can study anytime, anywhere, and at your own pace – no rigid timelines, just real progress. 🔎 What makes eLearning the right choice for you? ✔️ 𝗙𝗹𝗲𝘅𝗶𝗯𝗹𝗲 & 𝘀𝗲𝗹𝗳-𝗽𝗮𝗰𝗲𝗱: Learn when (and where) it suits you. ✔️ 𝗘𝗻𝗴𝗮𝗴𝗶𝗻𝗴 & 𝗶𝗻𝘁𝗲𝗿𝗮𝗰𝘁𝗶𝘃𝗲: Multimedia elements, quizzes, and real-time feedback to keep you on track. ✔️ 𝗧𝗿𝘂𝘀𝘁𝗲𝗱 & 𝘂𝗽-𝘁𝗼-𝗱𝗮𝘁𝗲: Developed by the official custodians of ITIL 4 & PRINCE2, ensuring you’re learning from the latest versions and materials. ✔️ 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 𝘄𝗵𝗲𝗻 𝘆𝗼𝘂 𝗻𝗲𝗲𝗱 𝗶𝘁: Our team and partners are here to guide you every step of the way. Want a first-hand experience of how eLearning can accelerate your career? 𝗧𝗿𝘆 𝗼𝘂𝘁 𝘁𝗵𝗲 𝗳𝗿𝗲𝗲 𝗱𝗲𝗺𝗼𝘀 𝗮𝘃𝗮𝗶𝗹𝗮𝗯𝗹𝗲, 𝘁𝗼𝗱𝗮𝘆 – 𝗻𝗼 𝗰𝗼𝗺𝗺𝗶𝘁𝗺𝗲𝗻𝘁! 🔗 https://lnkd.in/ddJdyFj3 #ITIL4 #ITSM #PRINCE2 #ProjectManagement #SelfPacedLearning #OnlineLearning #TryBeforeYouBuy #PeopleCert

🔍 Do you want to learn how to map your value streams to accelerate flow? Then don’t miss the second webinar of our masterclass series, “𝗠𝗮𝗻𝗮𝗴𝗶𝗻𝗴 𝗩𝗮𝗹𝘂𝗲 𝗦𝘁𝗿𝗲𝗮𝗺𝘀 & 𝗢𝗽𝘁𝗶𝗺𝗶𝘇𝗶𝗻𝗴 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲𝘀”! In this session, we’ll dive into the practice of 𝗩𝗮𝗹𝘂𝗲 𝗦𝘁𝗿𝗲𝗮𝗺 𝗠𝗮𝗽𝗽𝗶𝗻𝗴 – an essential tool for improving processes and boosting efficiency. We’ll explore its origins, why it’s important, and how to effectively map your own value streams to unlock faster, smoother operations. 📌 What you’ll learn: ✅ How to scope your Value Stream Mapping exercise ✅ Identifying and engaging key stakeholders ✅ Building current vs. future value stream maps ✅ Assigning touch time and idle time ✅ Calculating cycle time ✅ Identifying value-adding activities  ✅ Creating a hypothesis backlog and removing waste 💡 By the end of this session, you’ll be ready to implement your own value stream mapping exercise! 📅 10 April 🕒 3 PM GMT ⏳ Duration: 1 hour 🎙️ Helen Beal, Head of PeopleCert’s Ambassador Programme 🔐 Please note that this series is 𝗲𝘅𝗰𝗹𝘂𝘀𝗶𝘃𝗲 𝘁𝗼 𝗣𝗹𝘂𝘀 𝗺𝗲𝗺𝗯𝗲𝗿𝘀. 🎓 Plus members who attend the entire series live will also 𝗲𝗮𝗿𝗻 𝗮 𝗱𝗶𝗴𝗶𝘁𝗮𝗹 𝗯𝗮𝗱𝗴𝗲. 🔗 Learn more and register today: https://lnkd.in/eMwzYN8W #PeopleCert #PeopleCertMembership #ValueStreams #ValueStreamMapping #BoostEfficiency

🏗️ Imagine setting up a massive new IKEA warehouse during lockdowns, with remote teams and tight timelines. That’s exactly what Jan Gliszczynski did as Project Manager for IKEA’s Dartford facility, applying #PRINCE2 #ProjectManagement principles from day one. From early planning to execution, PRINCE2 Project Management gave him the structure to manage uncertainty and keep everything on track, even when in-person workshops weren’t an option. Having led projects across the world, Jan says the method helped him stay focused and deliver results at scale. 🚀 “PRINCE2 really helped me understand the context in which the project was operating… it allowed me to focus our conversations and remove a lot of the uncertainty.” Whether you're managing automation tweaks or multi-million CapEx builds, PRINCE2 Project Management helps you make it happen. 🎥 Jan’s full story is on YouTube: https://lnkd.in/dtkWipkp 🔗 Discover PRINCE2, the language of success: https://lnkd.in/dfSJfnjT  #IKEA #Leadership #PortfolioManagement #ProgrammeManagement #ProjectSuccess

🚀 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗦𝗽𝗮𝗰𝗲 𝟮𝟬𝟮𝟱: Austria’s premier #ITServiceManagement conference, organised by ITSM Partner Wien, is fast approaching! This year, Service Space 2025 is celebrating its 10th anniversary on 𝗔𝗽𝗿𝗶𝗹 𝟴𝘁𝗵, and it promises to be the best one yet. 🔝 As a proud partner, we’re thrilled to be part of an international gathering of 𝟮𝟱𝟬+ 𝗜𝗧𝗦𝗠 𝗲𝘅𝗽𝗲𝗿𝘁𝘀, where groundbreaking ideas, inspiring keynotes, and hands-on workshops take center stage. 💡 Don’t miss our session: "𝘈𝘳𝘦 𝘺𝘰𝘶 𝘨𝘢𝘮𝘣𝘭𝘪𝘯𝘨 𝘸𝘪𝘵𝘩 𝘠𝘖𝘜𝘙 𝘐𝘛?" Join two ITSM masters, Paul Wilkinson and Roman Jouravlev (Roman J.), as they reveal the new, eye-opening results of the 2025 survey "𝘚𝘩𝘪𝘯𝘺 𝘕𝘦𝘸 𝘛𝘩𝘪𝘯𝘨 𝘵𝘩𝘢𝘵 𝘙𝘦𝘢𝘭𝘭𝘺 𝘏𝘦𝘭𝘱𝘴" – conducted by Paul Wilkinson in collaboration with PeopleCert. Paul and Roman will uncover the biggest roadblocks to #DigitalTransformation and share some tips that can help overcome them. 🎟 Plus, we have an 𝗲𝘅𝗰𝗹𝘂𝘀𝗶𝘃𝗲 𝗼𝗳𝗳𝗲𝗿 for you: Use the discount code 𝗣𝗖𝟰𝗦𝗲𝗿𝘃𝗶𝗰𝗲𝗦𝗽𝗮𝗰𝗲 and 𝘀𝗮𝘃𝗲 𝗘𝗨𝗥 𝟮𝟬𝟬 on your ticket! 🔗 https://lnkd.in/dEEntXm6 Mark your calendar: 📅 8 April 2025 📍 Schönbrunn Conference Center, Vienna See you there! 👋 #ITIL4 #ITSM #FutureofServiceManagement #ServiceSpace2025 #PeopleCert