PeopleCert

Join us for the final session in our Mastering ITSM AI Solutions Masterclass series, where we’ll explore a more flexible approach using a “Mixture of Experts” AI model. We’ll be joined by Silvia Davis, Senior Technical Product Marketing Manager at Atlassian, who will decode the limitations of single AI models and show how a 'Mixture of Experts' approach can deliver high-performing solutions for IT operations. Guiding the session will be ITIL Master Simon Bradford, who will moderate the discussion and ensure your questions are addressed throughout. Learn how this method can boost performance, scalability, and adaptability across your IT environment. Mixture of Experts: Ensemble AI Architectures in IT Operations 📅 23 July | 🕒 3–4 PM BST 👥 Exclusive to Plus Members 🔗 Register today: https://bit.ly/3Ti15V2 #PeopleCert #AIinIT #AccreditedToolVendors

This is for those who lead. Not just by title, but by mindset. For those who love what they do, stay driven, and keep raising the bar. Stay on top of your game with PeopleCert Plus. Here’s what’s inside: 🎓 CPD tracking to keep your certification current 📚 150+ expert eBooks across ITIL, PRINCE2, DEVOPS INSTITUTE 🧠 Tools, templates and fresh insights on AI  🎥 Exclusive masterclasses and webinars ✅ Mock exams and a free exam re-sit option This is PeopleCert Plus. Unlock learning. Unleash your potential. Unlock today: https://lnkd.in/dP6Zmxcq #PeopleCertPlus #LeadershipMindset #LifelongLearning #CareerGrowth #ITIL #PRINCE2 #DevOps #CPD

💭 How can AI help IT teams cut costs and boost efficiency across ITIL 4 practices? Join us for an exclusive session in partnership with our Accredited Tool Vendors: InvGate, SysAid and Matrix42. 𝗢𝗽𝘁𝗶𝗺𝗶𝘇𝗶𝗻𝗴 𝗜𝗧 𝗖𝗼𝘀𝘁𝘀 𝗔𝗰𝗿𝗼𝘀𝘀 𝗣𝗿𝗮𝗰𝘁𝗶𝗰𝗲𝘀 𝘄𝗶𝘁𝗵 𝗔𝗜 📅 9 July  | 🕒 3–4 PM BST 👥 Exclusive to Plus Members We’ll explore how AI is transforming ITSM, driving measurable savings through automation, predictive analytics, and decision support tools. Discover how leading organisations are leveraging AI across Incident, Problem, and Change Management to reduce costs while improving service quality. 🔗 𝗥𝗲𝗴𝗶𝘀𝘁𝗲𝗿 𝘁𝗼𝗱𝗮𝘆: https://bit.ly/43TYAOP 👉 Explore the full Masterclass series and all the sessions here: https://lnkd.in/diMSDJRQ #PeopleCert #AIinIT #AccreditedToolVendors

#5daystohappier was the theme of this year's Wellbeing Week at PeopleCert. We slowed down, reconnected and put our wellbeing front and centre. We stepped up to the global Steps Challenge 👟 and took time to learn and reflect with uplifting seminars on positive thinking 🧘 and overcoming old habits. ▶️ Of course, we had our energy boosts too: 🕺 A Zumba session with a twist (we’re still catching our breath) 🎤 A Karaoke contest that proved talent comes in many forms 🍎 Plenty of fresh fruit 🙏 And plenty of shared moments of gratitude To the PeopleCert team that showed up, moved, laughed, learned and lifted each other up, thank you. You’re the heart of PeopleCert! 💚 #PeopleCert #PeopleFirst #WellbeingWeek2025 #WellnessAtWork

💡 Want to know how AI is transforming traditional workflow automation to enhance system reliability and resilience? Join us for the second session of our new Masterclass series – co-hosting with our Accredited Tool Vendors: ManageEngine (Zoho Corp), OpenText, and OMNINET. 𝗘𝗹𝗲𝘃𝗮𝘁𝗶𝗻𝗴 𝗪𝗼𝗿𝗸𝗳𝗹𝗼𝘄 𝗔𝘂𝘁𝗼𝗺𝗮𝘁𝗶𝗼𝗻 𝘄𝗶𝘁𝗵 𝗔𝗜 📅 26 June  | 🕒 3–4 PM BST Traditional workflows rely on set rules and manual configurations. AI is changing that, making systems smarter, more reliable, and easier to scale, with less need for hands-on involvement. In this session, you’ll learn how AI is taking workflows to the next level and how our ATVs are building tools to help you put these innovations into action. 🎤 Simon Bradford, Global Director at Unisys and ITIL Master, will moderate the discussion, ensuring your questions are thoroughly addressed. 🔗 𝗥𝗲𝗴𝗶𝘀𝘁𝗲𝗿 𝘁𝗼𝗱𝗮𝘆:  https://bit.ly/409lzTw 𝗙𝗼𝗿 𝗣𝗹𝘂𝘀 𝗺𝗲𝗺𝗯𝗲𝗿𝘀 𝗼𝗻𝗹𝘆! 👉 Explore the full Masterclass series and all the sessions here: https://lnkd.in/diMSDJRQ #PeopleCert #AIinIT #AccreditedToolVendors

📶 How did a global telecoms giant bring clarity to complexity? This is the story of Vodafone + ITIL. Vodafone’s ambition was clear: ✔ Improve operational stability ✔ Ensure greater availability of key services ✔ Deliver a better customer experience We visited their UK headquarters and talked with Jason Hamer and Andreia Martins, MsC about how #ITIL helped Vodafone embed a common framework across countries and business units. The result? ITIL helped improve collaboration which, in turn, enabled Vodafone to put the customer experience at the heart of service delivery. ⬇️ Download the case study here: https://lnkd.in/dPn-RACp #PeopleCert #Vodafone #ITSM #ServiceManagement #Telecommunications #DigitalTransformation #DreamItDoIt

📢 𝗔𝗻𝗻𝗼𝘂𝗻𝗰𝗶𝗻𝗴 𝗡𝗲𝘄 𝗠𝗮𝘀𝘁𝗲𝗿𝗰𝗹𝗮𝘀𝘀 𝗦𝗲𝗿𝗶𝗲𝘀! 💡 Want to know how AI is reshaping IT right now, and what’s coming next?   Join us for the first session in our new Masterclass series, where experts break down key insights from the State of AI in IT 2025 report. 𝗧𝗵𝗲 𝗦𝘁𝗮𝘁𝗲 𝗼𝗳 𝗔𝗜 𝗶𝗻 𝗜𝗧 𝟮𝟬𝟮𝟱 📅 18 June | 🕑 2 PM – 3 PM BST 🎙️ 𝗙𝗲𝗮𝘁𝘂𝗿𝗶𝗻𝗴: Stephen Mann, Principal Analyst and Content Director, ITSM.tools Sajeesh Sahadevan, Brand and Thought Leadership, Atomicwork Roman J. Zhuravlev, ITIL Senior Architect, PeopleCert Adam Griffith, ITIL Architect, PeopleCert 🔎 𝗪𝗵𝗮𝘁 𝘆𝗼𝘂’𝗹𝗹 𝗹𝗲𝗮𝗿𝗻: - The top trends driving AI adoption in IT - Where AI is making the biggest impact – from automation to user experience - How your peers are preparing for an AI-powered future - How to benchmark your organization’s  maturity against market trends 🔗 𝗥𝗲𝗴𝗶𝘀𝘁𝗲𝗿 𝗳𝗼𝗿 𝗙𝗥𝗘𝗘: https://bit.ly/43FuPBe 📈 Looking to stay ahead in the AI-driven future of IT? This session is just the start. 👉 Explore the full Masterclass series and the upcoming sessions here: https://lnkd.in/diMSDJRQ  #PeopleCert #AIinIT #DigitalTransformation #TechTrends

We are deeply saddened by the tragic airplane crash on the Ahmedabad-London flight. Our thoughts are with the passengers, crew, their loved ones, and all those affected by this heartbreaking event. Such moments remind us of life’s fragility and the importance of global solidarity in times of crisis. As a gesture of support, PeopleCert will be making a donation to the Indian Red Cross Society (IRCS), which is providing emergency relief to impacted families and communities.

“𝘞𝘩𝘢𝘵'𝘴 𝘳𝘦𝘢𝘭𝘭𝘺 𝘨𝘰𝘰𝘥 𝘸𝘪𝘵𝘩 𝘵𝘩𝘦 𝘈𝘛𝘝 𝘱𝘳𝘰𝘨𝘳𝘢𝘮𝘮𝘦 𝘪𝘴 𝘵𝘩𝘢𝘵 𝘐𝘛𝘐𝘓 𝘪𝘴 𝘴𝘶𝘤𝘩 𝘢 𝘸𝘦𝘭𝘭-𝘳𝘦𝘨𝘢𝘳𝘥𝘦𝘥 𝘵𝘩𝘪𝘯𝘨 𝘢𝘤𝘳𝘰𝘴𝘴 𝘵𝘩𝘦 𝘦𝘯𝘵𝘪𝘳𝘦 𝘪𝘯𝘥𝘶𝘴𝘵𝘳𝘺, 𝘪𝘵'𝘴 𝘢 𝘩𝘪𝘨𝘩 𝘭𝘦𝘷𝘦𝘭 𝘰𝘧 𝘳𝘦𝘤𝘰𝘨𝘯𝘪𝘵𝘪𝘰𝘯. 𝘍𝘰𝘳 𝘶𝘴, 𝘨𝘦𝘵𝘵𝘪𝘯𝘨 𝘵𝘰 𝘎𝘰𝘭𝘥 𝘴𝘵𝘢𝘵𝘶𝘴 𝘸𝘢𝘴 𝘷𝘦𝘳𝘺 𝘪𝘮𝘱𝘰𝘳𝘵𝘢𝘯𝘵. 𝘞𝘦 𝘸𝘢𝘯𝘵𝘦𝘥 𝘵𝘰 𝘮𝘢𝘬𝘦 𝘴𝘶𝘳𝘦 𝘸𝘦 𝘸𝘦𝘳𝘦 𝘴𝘦𝘵 𝘢𝘱𝘢𝘳𝘵 𝘧𝘳𝘰𝘮 𝘵𝘩𝘦 𝘤𝘰𝘮𝘱𝘦𝘵𝘪𝘵𝘪𝘰𝘯.” 🎙️ Dean Clayton, Product Manager, OpenText Service Management. When it comes to choosing an #ITServiceManagement solution, credibility matters. That’s why OpenText joined PeopleCert’s ITIL-Accredited Tool Vendor (ATV) programme, certifying nine ITIL practices and earning a Gold badge. Dean and his team reinforced trust with stakeholders and aligned their solution more closely with industry best practices. Now, they’re building on that success, investing in team-wide ITIL training to achieve Platinum status. 🎥 Watch Dean share how ITIL accreditation has helped OpenText increase trust with customers and improve their service management approach. Looking to boost credibility and gain a competitive edge for your organization? 🔗Learn more here: https://lnkd.in/d8Zv4YB2 #ITIL #ITIL4 #ITSM #ATVProgramme #AccreditedToolVendors #DigitalTransformation #Peoplecert #OpenText

Byron Nicolaides, CEO & Founder of PeopleCert, will join a panel of top industry leaders tomorrow at SERVIEW Summit25 to explore what’s next for service management in an era defined by constant change, complexity, and… opportunity! 🎙️ IT Executive Talk – Next Level Service Management of Tomorrow In this insightful talk, leading voices from across the IT and Service Management landscape will share their perspectives on how organisations can prepare for the future by embracing emerging trends, leveraging technologies, and building the right skills for long-term success. 🔍 What’s on the agenda? 🔹 The core competencies service leaders will need to thrive. 🔹 How organisations are upskilling at scale. 🔹 Practical strategies for staying ahead in a rapidly evolving digital world. If you're attending the Serview Summit this year, make sure to add this to your schedule! 📅 22 May 2025 🕥 11:30 – 12:15 📍 Main Stage – Ballroom 🔗 Learn more here: https://lnkd.in/dTSArtR3 #ServiewSummit25 #PeopleCert #ITLeadership #DigitalTransformation #ITServiceManagement #ITSM #Upskilling #FutureOfWork