Successful #B2B acquisitions are about buying an excellent client base. But most acquisitions fail. Find out why (and what to do about it) in this blog. https://lnkd.in/eXhtGr54
Deep-Insight: the B2B CX specialists
Information Services
Mahon, Cork 1,095 followers
You need to know the unvarnished truth about what your major clients think of you, your products and services.
About us
Deep-Insight is a leading European B2B Customer Experience (CX) company founded in 2000 by a small team of ‘magicians’ with one goal: researching a way to read customers’ minds. Over a period of nearly 10 years of trying to identify the success factors of several hundred European companies, they put together the analytical engine that forms the basis for analysing Customer Experience and Employee Engagement. Today we serve customers all over the world and are committed to giving you the service you seek and deserve. We have the skills, tools and methodologies to help you operate a world-class CX programme and transform your organisation. If you need to understand what your clients, channel partners (brokers, distributors and other intermediaries) or employees think about you, contact us today at [email protected]. Follow us on Twitter: @DeepInsight_NPS
- Website
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http://www.deep-insight.com
External link for Deep-Insight: the B2B CX specialists
- Industry
- Information Services
- Company size
- 11-50 employees
- Headquarters
- Mahon, Cork
- Type
- Privately Held
- Founded
- 2000
- Specialties
- Customer Experience, CX, Voice of the Customer, Net Promoter Score, NPS, Employee Engagement, Account Management, B2B Sales, VoC, Customer Satisfaction, and Employee NPS
Locations
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Primary
Get directions
NSC Campus
Mahon, Cork T12 YK7E, IE
Employees at Deep-Insight: the B2B CX specialists
Updates
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We are proud of our partnership with LSI Consulting. Feedback from their customers is testament to their core values of customer focus and collaboration for success. A great story of CX done well: https://bit.ly/3TqDqBZ
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Love this message from Anna-Maija Tanninen: "Customer Insight is a business development tool" 💰 💰 💰 It's something we have been telling our #B2B clients for ages. Never think of #CX as a cost. It's actually an incredibly good business investment for two reasons: - it helps you identify likely client defections BEFORE they happen - it helps you win more business (from existing clients AND new logos)
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I'm back from yesterday's #B2B #CX Masterclass in Amsterdam, where we met some great CX practitioners and shared some good war stories. Remember: #QualityIsFree 🙂 Louisa Chandler, Vanessa Miller, Berend-Jan Rietveld, Hans-Peter Smits SSP, Dennis van Ravenswaaij Anne Durrieux, Edwin Kennedy, Marc A. Timmermans, Jasmeeta Dubey, Banu Yilmaz, Pat Madigan, Maartje van Oeveren Pim Braat, Fabienne Falvay, Deep-Insight: the B2B CX specialists
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Fancy a day-trip to #Amsterdam next March? 👉 #Register at: https://lnkd.in/eX_RBzXd Last year, we held a #B2B #CX #Masterclass in the Netherlands. It was a really engaging 3-hour afternoon event so we have decided to re-run the Masterclass on Thursday, 27 March 2025. SAVE THE DATE now if you're a Sales Director or Head of Key Account Management and interested in revenue growth.
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Huge congratulations to each of the 2024 Deep-Insight #ExcellenceinCX Award winners: Six Degrees, open eir, Vreugdenhil Dairy Foods and BT Ireland. Well done Vincent DeLuca, Una Stafford, Maeve O'Malley, Leonie Soetendaal-van Maanen and Shay Walsh. https://lnkd.in/eGCU-2pa
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Our final award in the 2024 #ExcellenceinCX series goes to a long-standing client of ours: BT Ireland! In recent years, BT Group's Ireland leadership team took a more commercial focus to CRQ. They used detailed customer insight, along with externally validated propensity to buy, to identify clients where they could develop further solutions to their business problems. Well done, Shay Walsh, Aaron Carroll, Therese Gunning, Gillian McMahon, Paul Byrne, Peter Evans, Alan Shanley, Conor Patterson, Cathal O'Toole and Priscilla O'Regan plus the whole BT Ireland team! Barry O'Shea, Mary McDonagh Deirdre Tyrrell Rose Murphy Fabienne Falvay https://lnkd.in/exNi5wjJ
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Our third #ExcellenceinCX award for 2024 goes to Vreugdenhil Dairy Foods! #CX is all about communications - internally and externally - and Leonie Soetendaal-van Maanen and the entire Vreugdenhil team were expert communicators throughout 2024. Click below to find out more. Leonie is rightly proud of their achievement: “At Vreugdenhil Dairy Foods, we believe in the power of connection and lasting relationships. This award is a wonderful recognition of our commitment to open and meaningful communication with our customers. Together with our partners, we make a difference!” Gerben van Schaik Jeroen de Kunder Erik Bulthuis Alexandra Calugarici Fabienne Falvay https://lnkd.in/eb8YHGww
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Today we announce our second #ExcellendeinCX award winner for 2024. It's open eir who win the "Embracing CRQ" award! What impressed us the most about their approach to implementing a Customer Relationship Quality (CRQ) programme was the extent to which they embraced the whole CRQ approach, including: – taking the feedback at face value - closing the loop with the customers - putting in detailed (in fact, very detailed!) responses to all of the feedback - kicking off a transformation programme that they are committed to for the long haul. Huge congratulations to Maeve O'Malley, Una Stafford and the entire open eir team for a thoroughly well-deserved award. https://lnkd.in/eikUxykq
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And our first 2024 #ExcellenceinCX award winner is Six Degrees! Each year, we ask our CX consultants at Deep-Insight: the B2B CX specialists to reflect on the ordinary and extraordinary things that their clients have done over the previous 12 months. We ask them to nominate any client that has taken a different or unique approach, or that has simply done the basics customer experience tasks really, really well. There was no doubt about which client had the best and most thorough #CRQ response from a leadership team: Six Degrees. Click below to find out why. Vincent DeLuca, Chris Blofield, Conley Newall Fiona Lynch, Rose Murphy https://lnkd.in/eiC__MJQ