The Future of Player Engagement: Winning Hearts, Not Just Bets

As acquisition costs climb and competition intensifies, retention has become the true measure of growth – Traditional CRM tactics are no longer enough to secure loyalty in a market driven by experience, emotion, and relevance.

That’s why this Virtual RoundTable tackles the central issue of how operators can evolve from transactional engagement to meaningful connection – combining personalisation, gamification, and motivational design to create emotional, culturally relevant experiences that drive lasting loyalty.

Register to view the session and you will learn from leading industry operators offering candid insights on the future of marketing. Learn how to reshape CRM and retention across the globe – what’s working, what’s not, and how to build engagement strategies that truly endure.

What our community are saying

The iGF Roundtable is an amazing platform that I was honoured to be part of. Through their roundtable sessions, iGF have been able to provide the audience with candid market insights and truly engaging content, allowing industry leaders like me the opportunity to give an accurate representation of some of the key growth markets around the globe, especially east Africa!

Jimmy Keneth Masoe, Operations Manager, Betway Tanzania

iGF are partners to the industry and their roundtables are just another extension of this. Through their roundtable discussions, they are equipping operators with the vital knowledge and tools needed to navigate the future and ensure success in exciting new markets, such as Brazil.

Thomas Carvalhaes, iGaming Expert

iGamingFuture are shining a light on responsible gambling and compliance through their engaging content, helping to change the narrative and encourage sustainable growth. These are all high priority issues for me, which is why it was so important to align with them and join one of their roundtable panels.

Matthew Curtis, Head of Responsible Gambling, L&L Europe