“Zuora decided to expand the Technical Support team in our newly acquired office In Chennai. We needed a leader that could build a high-quality team that could work with the whole global support team. Zuora was extremely fortunate to have hired Anand as this leader! He was solely responsible for hiring, training and integrating a team of more than 20 people, establishing the Chennai team as one of the highest performing teams, winning three Zuora Z-awesome awards, awards given to those teams and individuals for contributions above and beyond the normal scope of work! Anand has taken on strategic opportunities delivering the weekly/monthly Global Support team metrics to Zuora executives and leaders. He also is the main point of contact for reporting dashboards and analytics involving customers issues, impact and resolutions. Anand lead the effort to implement a new triage process for the entire Global Support team to improve team efficiency, reduce ticket resolution times and improve customer satisfaction. Anand is one of the best managers that I have been privileged to have as a part of my team, he is a builder of teams, mentor and thought leader! Thank you for everything!”
About
At NOVA, the engineering team thrives under a leadership philosophy centered on…
Activity
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Completed good number of years at Tekion. 💚
Completed good number of years at Tekion. 💚
Liked by Anand Gopalakrishnan
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Excited to share a new chapter in my journey! 🌟 After successfully completing my internship at NOVA, I’m thrilled to announce that I’ve joined as…
Excited to share a new chapter in my journey! 🌟 After successfully completing my internship at NOVA, I’m thrilled to announce that I’ve joined as…
Liked by Anand Gopalakrishnan
Experience
Education
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Activities and Societies: Statistical Learning, Supervised Learning, Ensemble techniques, Unsupervised Learning, Recommendation systems, Introduction to Neural networks and Deep Learning, Neural Networks and Deep Learning, Computer vision with CNNs, Statistical NLP, Sequence Models in NLP, Advanced Computer Vision, Capstone Project AIML
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Activities and Societies: https://eportfolio.greatlearning.in/anand-gopalakrishnan
Key skills : Statistics, Regression Analysis, Classification, Ensembles, Learning Cluster Analysis ,Principal Component Analysis, Deep Learning Neural Networks
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I did Part-time working as a full time IT Professional
Was able to Juggle work and study well -
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Activities and Societies: PGDCA in LIBA
Apart from studies as Day scholar, I was involved and interested in social activities, I was awarded best NSS cadet for the work done for NGO. Studied Body Language as an elective course and was always interested towards understanding people
Licenses & Certifications
Courses
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PGDCA
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Honors & Awards
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Z-Awesome Team Award
Zuora Inc
Awesome Team in the entire organization for Efficiency, productivity and leading the way in Company values
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ZKO - Most Valued Player
Zuora Inc
Most Valued Player for Building the Zuora Global Support team in Chennai
Languages
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Hindi
Professional working proficiency
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Tamil
Professional working proficiency
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English
Full professional proficiency
Recommendations received
11 people have recommended Anand
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Proud moment for Team Tekion! We were honored to be mentioned in Stripe’s keynote at Stripe Tour NYC yesterday alongside Vercel and OpenAI. Tekion…
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